Montrose Kia in Sheffield

We went in wanting a 2012 Sorento with what seemed to be an impossible color and feature combination but Dan stuck with us in working to locate the vehicle night and day. After a week or relentless searchin an impossible color and feature combination but Dan stuck with us in working to locate the vehicle night and day. After a week or relentless searching he found the vehicle and so far we are very happy with our selection and the overall customer service we received. More

We purchased our 2011 Kia Forte from this dealership. We have a Kia Sorento that we LOVE so we wanted to stick w/the Kia product and downsize from a Durango to the Forte. ABSOLUTELY LOVE THE FORTE!!!!! Ho have a Kia Sorento that we LOVE so we wanted to stick w/the Kia product and downsize from a Durango to the Forte. ABSOLUTELY LOVE THE FORTE!!!!! However, we never saw the person we were told to ask for upon arriving @ the dealership. Our salesman, Scott, did take great care of us. He was VERY friendly, helpful, answered all of our questions, etc. The financing piece is where it ALL fell apart. We do have some past credit issues, we were VERY upfront with all information with them. Relatively speaking actually, the financing wasn't that difficult, it's the shady things that were done by the Finance Manger Robyn Fleishman that were wrong! We were asked if we wanted an Extended Warranty. We declined. She gave it her all to talk us into it. We declined. As the dealership was closing, and there was a rush to get our papers signed and get us out of there, she started throwing papers in front of us to sign. We do accept accountability in not having thoroughly read our sales contract at the time. Upon reviewing the paperwork later when we got home, we noticed she did add the Extended Warranty at an extra $2000 charge. However--we found it interesting that our monthly payements still came out to the amount we were quoted at...I tried to call Robyn for 5 days. Left messages, was told at different times she was unavailable, busy, not there. I would call back later when I was told she was unavailable to be told she was off site for the day. Then it would be her day off the next time I called. No one really seemed to know her schedule. NEVER did she return ANY of my calls--I left voicemails w/my name and phone number! Demanded to speak to someone else in Finance at one point, told this man, Bob, my story. His reply was that he was sorry to hear it, but that Robyn was his boss and she would be in the next day!!!! THAT to me is VERY POOR customer service! The one message I did leave for Robyn, I specified what I wanted--I'm sure that's WHY I didn't hear back. She knew what she did and didn't want to deal w/me. So at this point, we have the Extended Warranty and NO information on what it is, how to use it, or what it entails! VERY DISGUSTED with her service in the Finance Dept. And SHE is the manager????? The clock in the car stopped working after about a month. I called another Kia dealership that was a little closer to home to see if warranty work could be done at any dealership. They advised it could. My husband took it in to be fixed. This other dealership stated there had been a recall on a part or something for this vehicle for the clock. Montrose Kia had noted in the system it was repaired. The other dealership stated they did not do it correctly. More