Montrose Kia in Sheffield

New 2015 Kia Soul In all the experience of buying the vehicle was not too bad. Tom is a good guy and I like him, his service was good. What I have in issues I notic In all the experience of buying the vehicle was not too bad. Tom is a good guy and I like him, his service was good. What I have in issues I noticed afterwards. 1) Appears they have no respect for a customer's credit. - my credit rating went from 732 to 716 because there were 12 hard inquiries - appears they don't know their lenders 2) the biggest thing is this - they did not send the AGREED PAYOFF amount on the CONTRACT to my lien holder - they are first investors - I would have received a small refund from my lien holder - INSTEAD they renegotiated a payoff without notifying me - and kept the difference for themselves - I will be asking an attorney for advise to see if this is even LEGAL - appears very SUSPECT to me - the agreed amount was $9548.51 - they sent only $9426.09 - or $9426.09 + $53.56 = $9479.65 Well turns out this point (2) is not true at all. They did what they had to do and sent the correct pay off. I need to take this up w/ my lien holder on the trade-in. I did contact the lien holder and they received the agreed payoff and will refund any surplus. More

Extremely professional and non-condescending This is now my third experience with John Pope and Montrose Kia service in Sheffield. In all cases, Mr. Pope has been a consummate professional, expl This is now my third experience with John Pope and Montrose Kia service in Sheffield. In all cases, Mr. Pope has been a consummate professional, explaining diagnostic findings thoroughly and presenting options honestly. What a refreshing change from previous experiences in other dealerships! I have been buying and driving cars for fifty years and these are among the best dealer service experiences I have ever had. When I am ready to buy my next vehicle, I can guarantee I will be shopping at Montrose Kia or, if not looking for a Kia, at another Montrose dealership. The philosophy and attitude of a business emanates from the top down and this management group obviously has the customer first and foremost in mind. I have also never written a sonnet to a car dealership before, but I believe the people at Montrose ought to know what an excellent job they are doing on a consistent basis. More

Happy and Satisfied! I was extremely pleased with my experience at Montrose KIA in Sheffield, Ohio. My saleswoman Olivia was so helpful and nice to my mother and myself. I I was extremely pleased with my experience at Montrose KIA in Sheffield, Ohio. My saleswoman Olivia was so helpful and nice to my mother and myself. I thought I didn't have a chance getting a car but she made it happen for me and now I'm driving a newer reliable car and I feel safe transporting my 8 year old son! She also convinced me to test drive a KIA Soul, a car I wasn't the least bit interested in. Once I test drove it I found I loved it and ended up buying it. I cannot remember the gentleman's name that helped me in finance but he was also very nice and helpful. He was very explanatory and was able to get me extra perks and a lower case payment-kudos to him and Olivia! I would definitely recommend Montrose KIA to anyone that came to me looking for a place to buy a car. One more thing about Olivia-I had spoken to another salesman previously about trying to buy a car. Once I explained my circumstances to him he immediately dismissed me. Olivia helped me successfully buy a car even though my circumstances weren't ideal. I can't thank her enough for taking the time to work with me until she found a way to get me into a newer car! More

Over joyed So thankful that Taylor, David, and bill were able to help me get my dream car today, they can truly make things happen at montrose Kia! So thankful that Taylor, David, and bill were able to help me get my dream car today, they can truly make things happen at montrose Kia! More

Great experience buying a car!!! Brandon Bowen acted in a professional manner and worked with me to find a car to fit my needs and one that I liked. He made sure that everything I nee Brandon Bowen acted in a professional manner and worked with me to find a car to fit my needs and one that I liked. He made sure that everything I needed was done and that I was happy with the car. More

Great service, great staff. I went into montrose as a last resort. I had been to 4 other dealers and none were able to help me get out of my situation. As soon as i walked in Mat I went into montrose as a last resort. I had been to 4 other dealers and none were able to help me get out of my situation. As soon as i walked in Matt Fowler greeted me very nicely and friendly. I explained my situation to him and told him what i was trying to do so i could start my own my life. Matt and the staff did everything they could to get me into the vehicle i wanted and was my best option for my situation. I'm very happy with my first brand new car and I'd recommend anyone to go to montrose and see Matt. Great help and everyone at the dealership were very friendly. Thank you Matt. More

Great people at Montrose Kia Thank you Matt Fowler and all the staff that helped us find our perfect new car. Matt patiently helped us test all the models we requested and they ev Thank you Matt Fowler and all the staff that helped us find our perfect new car. Matt patiently helped us test all the models we requested and they even pulled one vehicle out of the showroom for us to drive. We made several trips back and found all the staff friendly and helpful. Dave Wrice helped explain some details on various financing, Gus Stamatis diligently worked to locate the vehicle we needed, and Dave Coventry spent time working the numbers so we could get the vehicle we really wanted. Thank you to all of you for making this the best car buying experience we ever had. We will be reccomending you and Kia to our friends. We feel we got a great vehicle at a great price. More

Great experience Very friendly and helpful! I think i will love my car. We had previously purchased two vehicles with them and have been very happy with this dealershi Very friendly and helpful! I think i will love my car. We had previously purchased two vehicles with them and have been very happy with this dealership. More

Happy Customer This was our first time dealing with Montrose and my husband and I couldn't be more impressed. Taylor was our sales professional and accommodated all This was our first time dealing with Montrose and my husband and I couldn't be more impressed. Taylor was our sales professional and accommodated all our needs. He was professional, friendly and the whole process was quick and smooth. Also a shout out to Sam, the used car sales manager for working the numbers for us. Thanks so much and we love our car!!!!! More

New Car Purchase Forest was a fantastic salesman, this was the second vehicle I had purchased this year, the 1st purchase was at another dealership that I would never Forest was a fantastic salesman, this was the second vehicle I had purchased this year, the 1st purchase was at another dealership that I would never visit again and in very close proximity. I decided to go across the street to see what was available. that's when I met Forest. The experience from start to finish was one of the most pleasant experiences that I have had at a car dealership. Even though they were extremely busy, Forest made us feel like we were the only customers in the dealership. He listened to both our needs and wants and was able to satisfy both. If you're looking to purchase a new vehicle, I highly recommend Montrose, just make sure you ask for Forest Daniels and if he is not available ask for Juan Williams. More