Montrose Kia in Sheffield

Great place to buy a car Went here car shopping, and had a great experience with Matt Fowler as my sales person. He worked with me to find a car that was perfect for my needs Went here car shopping, and had a great experience with Matt Fowler as my sales person. He worked with me to find a car that was perfect for my needs. This is not one of those high pressure places at all, and I was very impressed with the service I received. More

New car I want to say what a great dealerships you have. I recently leased a new KIA Sorrento from Carly Neubert. What a great car buying experience. Montrose I want to say what a great dealerships you have. I recently leased a new KIA Sorrento from Carly Neubert. What a great car buying experience. Montrose is lucky to have her. There was no pressure and she answered all of my questions. More

A Blessing in Sheffield We were on our way to Cedar Point when our car broke down. We called Roadside Assistance. They told us to call Montrose Kia to tell them that we wou We were on our way to Cedar Point when our car broke down. We called Roadside Assistance. They told us to call Montrose Kia to tell them that we would be there for a service call as soon as the tow truck towed us there. I spoke to John Poke. He was very pleasant and helpful over the phone. When we got to the dealership he greated us with a smile and offered us refreshments. When they ran they the diagnostics they found out that it was a sensor. Mr. Pope come and explained to us. As he put the information into the computer he found a problem with the VIN Number. He went way beyond the call of duty calling the dealership where I bought the car, the warranty company and Kia's Corporate Office. Meanwhile they found a recall on the heating and cooling system. Mr. Poke made sure the service people fixed the recall. he was very kind and compassionate during the trying time. He made this ordeal a lot less trying. My experience at Montrose Kia made pleasant by Mr. Poke. I recommend Montrose Kia's Service Department to everybody. They are excellent! Especially Mr. John Pope. More

Budget conscious and friendly We went to this dealer to look at used Nissan Rogue and although it was a great shape, it was missing some key features in our search. Jonathan Visald We went to this dealer to look at used Nissan Rogue and although it was a great shape, it was missing some key features in our search. Jonathan Visalden helped us compare a 2014 Kia Sorento to the 2014 Rogue and we were pleased with the added features of the Kia for the same price. Thanks Jonathan for helping us find a good deal in our budget. The team there worked to get us a good deal on our trade in and that was helpful as well. More

Purchase Made Easy Olivia Kilbride and the whole organization was tremendous. I would recommend Montrose Kia to any of my family or friends looking to purchase a vehicle Olivia Kilbride and the whole organization was tremendous. I would recommend Montrose Kia to any of my family or friends looking to purchase a vehicle. A breath of fresh air to deal with. More

2016 Sorento...Amazing!! We went into Montrose Kia to just see what we could do about getting the new 2016 Sorento and our sales person Matt Fowler was amazing! He was very he We went into Montrose Kia to just see what we could do about getting the new 2016 Sorento and our sales person Matt Fowler was amazing! He was very helpful and fun. He made the buying process a breeze! I would definitely recommend anyone to go to Matt Fowler and Montrose Kia for their next car. Thank you so much Matt! More

Execellent experience with Matt Fowler Matt Fowler was very helpful in finding the car that fit our needs. He is very kind and a fun person to deal with. Thanks Matt, you're the best. Tha Matt Fowler was very helpful in finding the car that fit our needs. He is very kind and a fun person to deal with. Thanks Matt, you're the best. Thanks to David Wrice for the follow up call the next day to see if I was satisfied with the dealership. More

Great service by Matthew Fowler Matthew Fowler was very helpful, kind, funny and a great saleman. I really appreciate him working and fighting for our budget range for the car he sol Matthew Fowler was very helpful, kind, funny and a great saleman. I really appreciate him working and fighting for our budget range for the car he sold us, I thought I was going home disappointed and without a new car but he made it happen thank you Matt :)? More

excellent experience I want to thank reggie morales for helping me purchase my 2013 optima. The whole process was smooth and he was very knowledgeable about the car and wh I want to thank reggie morales for helping me purchase my 2013 optima. The whole process was smooth and he was very knowledgeable about the car and what it had to offer. He was kind and very easy to work with. He is a great asset to montrose kia. He made sure i was happy with my purchase and for that i thank him. ?5 stars More

Aweful customer service What started off as a decent car buying experience (with Olivia), has quickly turned from bad to worse. I bought a 2012 Sonata with only 12K miles on What started off as a decent car buying experience (with Olivia), has quickly turned from bad to worse. I bought a 2012 Sonata with only 12K miles on it. During the drive home, I noticed some issues with the front-end. I emailed my sales person, and we scheduled a time for service. No biggie, they adjusted the alignment and sent me on my way. (This was the 2nd time I took it back to the dealer, as the first time they had to replace the windshield wipers and a huge scratch in the driver door.) This did not fix the problem. So, I called again, explained the issue, in detail, to the service rep, and scheduled to take the car in again. I left it with them on a Friday morning, and they had it all weekend. They called me and said they couldn't find anything wrong with the front end (It would wobble at 43mph). I explained to the guy, Travis, that I knew there was a problem, explained to him exactly how to replicate the issue, and ask that they look again. They did not. So I had to go get my car yet again, not having it fixed, and take it back again to ride with the Service Manager, Tom. Tom was great. Within 60 seconds of driving the car, he felt the problem, and discussed with me what it could be. I sat in the waiting room that morning while he had the car worked on. He thought it was an issue with the front tires, so he had them replaced. We test drove it, it felt much better, and Tom said to give it a few weeks for the tires to break-in and let him know if there was any further issues. Unfortunately, the same issue cam back. Front-end wobble at 43 MPH. So I have to once again take my car in for service. It's there now. I dropped it off Saturday morning, and have not gotten an update yet. Given that I paid asking price for this vehicle, and it's still under warranty, I cannot believe the level of grief I have had to deal with on this vehicle. It has been back to the dealership 4 times now, and the issue isn't fixed. Not only that, I've had to take time off work to be there for repairs. Now, my car is in there yet again, and I had to find a ride to work today because they didn't give me a loaner vehicle. Considering I buy a car on average every 2 years, I can say with confidence that I will never consider buying another car from Montrose Kia, simply because I don't trust their vehicles, and their customer service after the sale has been absolutely awful! I'm not optimistic that they will save the day here, but unless they finally step up to the plate and deliver good service and a car that is fixed, I'm keeping my review at 1 star. **update 6/24/2015 - Got my car back from the shop. They said a tire was out of balance, that was causing the problem. They said they fixed it. It is not fixed. The same problem persists. More