Montrose Kia in Sheffield

Buyer Beware of this dealership I bought my 2012 Jeep Wrangler from Montrose Kia of Sheffield on March 2020. I arrived at the dealership from Columbus, Ohio and the Jeep was ready f I bought my 2012 Jeep Wrangler from Montrose Kia of Sheffield on March 2020. I arrived at the dealership from Columbus, Ohio and the Jeep was ready for me to take it for a test drive and the gas light was on. After purchasing the Jeep, I asked if they were going to fill up the tank and was told they do not do this for used cars. I was speechless at this point and should have had 0 expectations going forward. I paid cash in full for the vehicle. Within a few days of getting the car home, I noticed a couple of bolts were missing from the hard top. Also, the doors for the Jeep would not come off. Another issue was the tire pressure sensor light came on. Lastly, I took the jeep to the car wash and paint chipped off of the hinges. All of these were reported to the dealer. I spoke with the sales manager and the tone was very disrespectful. His response was that I "got a good deal" and I bought a 10 year old car. I'm shocked after spending this amount of money and was engaged in an argument with the sales manager. After this experience, I would not recommend purchasing a car from this dealership. More

My daughter turned in get 2017 Sportage around Christmas 2019. Leased a new 2020 Sportage. They bought her old car. But they didn’t tell Kia corporate and my daughter received a bill for the final three pay 2019. Leased a new 2020 Sportage. They bought her old car. But they didn’t tell Kia corporate and my daughter received a bill for the final three payments which they were never taken off. Dishonest people. More

Pleasantly Surprised!!I recently went through bancruptcy Pleasantly Surprised!! I recently went through bancruptcy amd forfeited my vehicle. I went into the dealership with very low expectations of obtainin Pleasantly Surprised!! I recently went through bancruptcy amd forfeited my vehicle. I went into the dealership with very low expectations of obtaining a vehicle. I met with Mikey Criss. He was very positive about getting me into a vehicle. He was amazing the entire visit. Very friendly and knowledgeable. I love my new car!! Thanks so much!! More

Lance neglected to deduct the cost of a second key fob from the price and refused to acknowledge the fact. All I want is a second key fob at this point, Montrose should pay for it from the price and refused to acknowledge the fact. All I want is a second key fob at this point, Montrose should pay for it More

Liars I was promised an extra key when I bought a car there. The floor manager went over to the parks man and told him to order me a extra key. After waiti I was promised an extra key when I bought a car there. The floor manager went over to the parks man and told him to order me a extra key. After waiting six to 8 weeks I went to the dealership to find out where my key was. Ewan, the general/floor mgr. Told me that since he didn't put it in writing they weren't going to honor his spoken word. I've been trying to find the name of the owner of Montrose Kia and not having any luck so I can file a complaint. Does anyone know the owner's name? More

nightmare My 2012 Kia Sorento with only 78,000 miles on it had another recall, a engine bearing. They have had my vehicle 13 days now. They say waiting on guida My 2012 Kia Sorento with only 78,000 miles on it had another recall, a engine bearing. They have had my vehicle 13 days now. They say waiting on guidance from corporate office in California. Asked them to call and expedite. They gave me 800 # to do their job. Left 3 messages with 3 different staff for manager ewan dacres to call me. Guess ewan only wants to hear the good news. DO NOT BUY FROM THESE FOLKS ONCE THE CAR LEAVES THE LOT U ARE SCREWED!!! More

Amazing Experience We were in the market for a new Sedona and Montrose had the right color combination and the 2018 SXL model we were looking for. Despite living two st We were in the market for a new Sedona and Montrose had the right color combination and the 2018 SXL model we were looking for. Despite living two states away in New Jersey, our experience with Montrose exceeded our expectations. We had the pleasure of working with Max Cruz. From the first time he reached out to discuss our needs, he made himself readily available. Prior to finalizing the deal in person, our long distance questions by email or text were returned by him promptly and in a professional, yet personal manner. After settling on the numbers we made the 7 hour trek to Ohio. Upon arrival at the dealership, he set our children up with some entertainment while we went through the paperwork. Max and his colleagues showed tremendous patience and worked with us to resolve some issues that were created by my credit union, which was financing the purchase. Tricia Peacey finalized the paperwork in record time. This was one of the smoothest experiences I have had in working with a dealership. Had our bank performed as well as Montrose Kia, we would be have been in-and-out of the dealership in under an hour. Thank you Max, Tricia and Montrose Kia. We look forward to purchasing from you again in the future! More

Wow...... 5 Stars Wow, what an amazing experience! From the time we walked through the door, till driving away in our new car we couldn't have been happier. Our Salesma Wow, what an amazing experience! From the time we walked through the door, till driving away in our new car we couldn't have been happier. Our Salesman, Rick Bonica was very accommodating, super friendly, and extremely patient. Thanks so much to Rick and the Montrose Family for the amazing buying experience. You have a customer for life. More

MIKE MILLS IS AMAZING! If you want an honest and friendly salesman, Mike Mills is the man. You feel like he has been your friend for years. I got a 2019 Soul and I love it! If you want an honest and friendly salesman, Mike Mills is the man. You feel like he has been your friend for years. I got a 2019 Soul and I love it! More

My first Kia My car sales person was Michael Mills. He was great and very patient with me as I asked a million and one questions. My experience with Kia was just g My car sales person was Michael Mills. He was great and very patient with me as I asked a million and one questions. My experience with Kia was just great in every way and everyone was so friendly. Thank you Michael and Kia for my wonderful car. More