Monrovia Chrysler Dodge Jeep Ram - Service Center

Exceptional customer service by Javier in service dept. Need more employees like him there everyday. Need more employees like him there everyday. More

Check in was okay, minimal wait. Check out was not as good. Workers should be more respectful of their customer’s vehicle. Check out was not as good. Workers should be more respectful of their customer’s vehicle. More

There was communication from the service advisor. Didn't explain the work they did on my truck. Didn't provide warranty documents on the parts replaced. The price doesn't match wha they worked on... Didn't explain the work they did on my truck. Didn't provide warranty documents on the parts replaced. The price doesn't match wha they worked on... they were supposed to put in a new transmission and instead installed a refurbished. The transmission lines were supposed to be new and they look like the old ones. After receiving the truck they still ignoring to communicate with me to get the job done right. Might have to report this dealer to the B.A.R.. More

Very good service and customer service, especially very good attention from Javier Gonzales very good service good attention from Javier Gonzales very good service More

Does not keep promises Same day service took two weeks Waited 9 months for recall parts to show up Waited 2 weeks for blank keys Does not know how to perform services Saying car is too new for 2 weeks Waited 9 months for recall parts to show up Waited 2 weeks for blank keys Does not know how to perform services Saying car is too new for 2 years is bogus Came to pickup but window would not work properly had to argue to get fixed same day TPS went off a few miles from dealer with 10PSI low PHEV. Ot charged More

Great experience. Hansel and the manager helped out a lot. Got the color of car I wanted. Hansel and the manager helped out a lot. Got the color of car I wanted. More

I have always been satisfied with the service I receive. Fred (Service Department) has always been very helpful. He is a 5 star rated !!! Fred (Service Department) has always been very helpful. He is a 5 star rated !!! More

Great attention, excellent service, had me in and out quickly and I was able to keep a productive day. Thanks. quickly and I was able to keep a productive day. Thanks. More

I went in for an oil change and tire rotation this past weekend. Javier Gonzalez provided excellent customer service. He was attentive, knowledgeable, professional, and friendly. He answered all my ques weekend. Javier Gonzalez provided excellent customer service. He was attentive, knowledgeable, professional, and friendly. He answered all my questions with great patience. Although I live in Glendale, I will continue to service my car at Monrovia because of Javier's ability to make me feel I'm in safe hands at your dealership. He is a great representative and you're lucky to have him! More

I will only ever go to the Monrovia location for service, they are friendly and professional. They always offer me a ride home/back even when the service is only going to take an hour or two, and even wash m they are friendly and professional. They always offer me a ride home/back even when the service is only going to take an hour or two, and even wash my car unprovoked. 10/10 customer service. Especially compared to the Glendale location, which I will never be going back to. More