Monrovia Chrysler Dodge Jeep Ram - Service Center

Great crew, responsive and had truck serviced when they said they would. Recommend highly. Thanks again said they would. Recommend highly. Thanks again More

To say that I have not had good experiences with this dealership is an understatement. They have continually failed to fix the air conditioning in my 2018 Jeep Grand Cherokee, which began having issues w dealership is an understatement. They have continually failed to fix the air conditioning in my 2018 Jeep Grand Cherokee, which began having issues within one year of purchasing it. My car was in and out of their service center for this issue numerous times, which posed a huge inconvenience, yet the problem was never fully remedied. It has been a chronic issue and over the last five years the dealership has overcharged me, failed to provide me with rental vehicles, and spoken to me like I was an idiot. They recently told me it would cost $3300 to fix my air conditioning so, having reached my limit with them, I went elsewhere and paid just $700. I have zero faith in the honesty, integrity, and competence of the dealership. On another occasion, my water pump had to be replaced so I took it to the dealership for service. Shockingly, within just a few months, it had to be replaced again due to it being improperly installed by their mechanics. No apology was offered. The dealership acted like they were doing me a favor by replacing it for free, with little concern about the hardship it posed while I had no working vehicle to get to and from work. In my dealings with them, everything was a battle and I had to fight hard to receive even a bit of what I deserved as a loyal customer. I would NEVER recommend this dealership to anyone! More

Issac the service advisor was professional, knowledgeable and courteous. I am satisfied with the quality of the repairs. and courteous. I am satisfied with the quality of the repairs. More

Alen was my service advisor he was very helpful and friendly. Highly recommend him as your service advisor friendly. Highly recommend him as your service advisor More

Javier is great at his job! Very attentive and knowledgable. Car was finished on time! Very attentive and knowledgable. Car was finished on time! More

I elected to have my service completed at Sierra CDJR after experiencing the worst service experience at Envision CDJR in Covina. I was extremely pleased with my service advisor at Sierra- Javier. Javi after experiencing the worst service experience at Envision CDJR in Covina. I was extremely pleased with my service advisor at Sierra- Javier. Javier was courteous and professional. He explained the work to be performed and quickly set up a Lyft ride to bring me home. My service was completed quickly. Overall, I was extremely happy with my service experience. I will definitely continue to service my vehicle at Sierra. More

Friendly and respectful, low price compared with other dealers. Highly recommended . Got a new Pacifica hybrid, hopefully everything goes well dealers. Highly recommended . Got a new Pacifica hybrid, hopefully everything goes well More

The service was good and the communication was good. Our adviser was friendly to us as well Our adviser was friendly to us as well More

Went above and beyond to get the car done timely and got me home and back so I didn't have to wait all morning long. Answered questions, made it comfortable and gave me information to get information for po me home and back so I didn't have to wait all morning long. Answered questions, made it comfortable and gave me information to get information for possible refund for service. More

Alan did a great job communicating and with everything. Thanks to the mechanics that did the job as well. Thanks to the mechanics that did the job as well. More