Monrovia Chrysler Dodge Jeep Ram

Horrible experience with Josh Wagner. Had a 9:30 appointment for an oil change and to have top of jeep checked for leak. I was told oil change will be done immediately and he will keep me Had a 9:30 appointment for an oil change and to have top of jeep checked for leak. I was told oil change will be done immediately and he will keep me posted to top being checked. The next day I called and spoke to Josh about progress. He assured me oil change was done, but will check with tech about top and will call me back. Josh never called back so I went to dealership to pick up car unannounced. Josh was out to lunch so other service rep gave me my keys and said Josh will call me back. Josh, again, never called back, I called and spoke to Josh, he said he thought oil change was done. Normally tech updates work when completed. So Josh lied to me on a recorded line. He told me I could go back and have old change done. I told him he had a day 1/2 to do it. He also to me he would work with a manger on site to comp oil change and will also have Tony Walker call me back. Over a week later I have not received a call. Poor service More

For my first time here was very good I will come back it's was a good decision to bring my truck here it's was a good decision to bring my truck here More

Reopened dealership in need of building updates. Service folks were friendly and did what they said. Labor rates are high. Vehicle not even rinsed on delivery. Service folks were friendly and did what they said. Labor rates are high. Vehicle not even rinsed on delivery. More

Overall everyone was very helpful I’m glad that I got to trade in my previous jeep for a new one looking forward to the years ahead with this dealership thanks to Alberto and the others I’m am very grateful trade in my previous jeep for a new one looking forward to the years ahead with this dealership thanks to Alberto and the others I’m am very grateful. 🙏 More

Excellent customer service Josh is great very attentive provides accurate information. He’s very knowledgeable and helpful. provides accurate information. He’s very knowledgeable and helpful. More

Fred Biyzaei will always be wonderful, outstanding Service Adviser at Monrovia CDJR. I have been taking my 2015 Jeep Cherokee since 2016, and now our 2023 Ram. Fred has always been there to listen and Service Adviser at Monrovia CDJR. I have been taking my 2015 Jeep Cherokee since 2016, and now our 2023 Ram. Fred has always been there to listen and also respects the customer and keeps me inform of what was found and what can be done. Thank you for your hard work Fred. Thanks, Juan More

Good service and Fred at the service center has been really helpful. Would recommend to friends and family. really helpful. Would recommend to friends and family. More

This has been the best experience I’ve had with any dealership since I got my 2021 jeep wrangler 3 years ago. My service advisor listened and really helped me out. He helped me more in this one visit t dealership since I got my 2021 jeep wrangler 3 years ago. My service advisor listened and really helped me out. He helped me more in this one visit than I got at the jeep dealership in Alhambra that I’ve been going to for the past 3 years. I will definitely be returning to you for my next service. More

Excellent Service, exceptional customer service. Just one mishap scratched my bumper but offered to repair Just one mishap scratched my bumper but offered to repair More

Nice people and excellent communication. Javier kept me updated on my car and was honest about what needed to get done Javier kept me updated on my car and was honest about what needed to get done More