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Monrovia Chrysler Dodge Jeep Ram

Monrovia, CA

Overview
Employees
Reviews
Vehicles
4.7
1,398 Reviews
Welcome to Monrovia CDJR! Monrovia Chrysler Dodge, Jeep, and RAM is a proud provider of New, Used, and Certified-Pre-Owned vehicles in the Duarte, Bradbury, El Monte, West Covina, Alhambra, & Pasadena, California areas! Monrovia CDJR is a neighborhood dealership nestled in the foothills of the Los Angeles Forest area! Easily accessible from all cities within the Riverside, Los Angeles, and Orange Counties. We provide a hometown feel and yet have the advantage of being part of a much larger dealer group who strives to constantly improve, grow and learn to better support the needs of our guests. Browse through our specials and save on certified service.
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1305 Mountain Ave

Monrovia, CA

91016

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Showing 1,398 reviews

July 13, 2024

Had an issue with my Jeep and Fred made it right and was courteous and got the work done quickly and effectively. Very happy with my second experience More

by board.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred service
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Jul 15, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We're pleased you had another great service experience with us, and that Fred made sure your Jeep was well taken care of. We appreciate your continued business and look forward to seeing you at your next visit!

July 11, 2024

They charged me 3% credit card fee for oil change service, which is a shame for such a big company to charge their customers. Not even small retailers do that. Will not recommend to anyone or go back More

by arunmalikbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name
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July 11, 2024

Outrageous service charges for installing 6 spark plugs $1000; Josh was good, but I won't be back. Service manager never called to follow up, means they care! I don't recommend this dealership! More

by randyfabmach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh-service writer
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Jul 12, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for taking the time to express your concerns. There may be some misconceptions about spark plugs when it comes to later model vehicles, and we sincerely apologize for the frustration this seems to have caused. Accessing spark plugs behind the intake manifold has added to the labor time and parts expense. It wasn't so in the past, and we acknowledge this change has unfortunately impacted vehicle owners. I would like to have the chance to go over the details or address any of your concerns when it's convenient for you. Thank you. Tony Walker Service Manager Monrovia CDJR twalker@monroviacdjr.com

July 10, 2024

The check in process is always quick and efficient. Thank you Javier Gonzalez for always providing excellent customer service! More

by amandamunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
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Jul 10, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Amanda, thank you for sharing positive feedback on Javier! We want all of our guests to be treated to service that is prompt and reliable, so we're happy that's exactly what Javier has provided for you. We look forward to your next visit!

July 09, 2024

Both Anthony and Gilbert were awesome. I appreciate the transparency and honesty which his hard to find in sales. They made the transaction smooth. More

by Mr. Jacobs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noel Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Mr. Jacobs, nothing means more to us than your satisfaction, so thank you for your awesome review of Anthony and Gilbert! We're pleased they did everything they could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Jeep!

July 09, 2024

Very professional they helped me a lot in buying my first jeep Alberto is very attentive friendly great costumer service great attitude 🙏 More

by Nancy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Congrats on your first Jeep, Nancy! We're honored to be your dealership for this momentous occasion and we're happy Alberto provided an amazing experience. We wish you lots of fun and adventure this summer, from everyone at Monrovia CDJR!

July 08, 2024

Liked a car that was showed online, call it in They made the numbers work Same day taking truck back home More

by rickyruiz47
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Congratulations on your new truck, Ricky! We're happy you enjoyed a pleasant and quick buying experience with us, and we appreciate your awesome feedback. We wish many happy travels to you in your new ride, from all of us at Monrovia CDJR!

July 08, 2024

Gilbert Mario Terry were great in sales. Funny friendly knowledgeable. Fred great in parts service! More

by melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Moron-Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

We're always striving to give our customers the best experience possible, Melissa. Thanks for letting us know how much you have enjoyed working with Gilbert, Mario, Terry, and Fred. We'll see you at your next visit!

July 07, 2024

He was the right man for the job. He what all your staff should try to be like. When it comes to customer service he the best. More

by Asian xxxxxxx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for letting us know our dealership team did a great job! Ensuring the utmost attention to your needs is our top priority. We hope to work with you again some day!

July 06, 2024

The dealership was very clean and had a nice waiting area. The Service writer was very thorough and the work was completed timely and correctly. We would recommend this dealership More

by erink704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Walker
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Jul 09, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Erin, thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the expertise you needed to make this a positive experience. We're happy to be of service!

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