Monrovia Chrysler Dodge Jeep Ram

Jake and Gilbert were good listeners and open to solving any issue found with the car & deal. We were grateful for their customer service and their follow up. Much appreciated. any issue found with the car & deal. We were grateful for their customer service and their follow up. Much appreciated. More

I don't even know where to begin. Work was done incorrectly on my car back in January, so the problem resurfaced last month. I brought it back and was told I was going to be charged Work was done incorrectly on my car back in January, so the problem resurfaced last month. I brought it back and was told I was going to be charged another 3k dollars to diagnose the issue. My service advisor was very confrontational with me as if he was taking the whole thing personally. I had to get the service manager involved. My jeep was taken apart and they determined that the gaskets and heads needed to be be replaced. I agreed to pay for the parts ( gaskets were done earlier this year) and pay for a rental, while the dealership covered the labor. After having my jeep for over a month the final bill came out to almost 3k. When I picked up the jeep I started the engine in the parking lot and the check engine light was on and it was running really rough. I took a picture of the odometer and sent it to my service rep, who simply said bring t back. I honestly think he was waiting for my call, because there is no way a professional mechanic or anyone who started the car would have let it leave the garage and be cleared for pick up. It has now been a week since I dropped my jeep back off. I have not heard back from my service rep or the manager since Wednesday, My only correspondence has been with my rep who said the manager will call me. At this point I just want my jeep back without any of the five additional check engine codes that popped up after I brought it to you guys. If I could you less than star I would. I am waiting to see how this all turns out before I leave my yelp review. More

Fred in the service department is always professional and friendly. He has been providing the best service for the past ten years and is a valuable asset to the company he represents. friendly. He has been providing the best service for the past ten years and is a valuable asset to the company he represents. More

The best service we have had in a long time. Ray helped us out and he was amazing! Ray helped us out and he was amazing! More

Guillermo Was great! Very responsive and helpful. Exceeded all my expectations. Went out of his way to make it a great experience. Very responsive and helpful. Exceeded all my expectations. Went out of his way to make it a great experience. More

Fred is the best he always is in constant communication with Me and even washed my truck with Me and even washed my truck More

Javier el mejor…! Súper .. resuelve rápido.. eficiencia amabilidad… puntualidad.. exelente lo mejor de lo mejor.. súper recomendado Monrovia Súper .. resuelve rápido.. eficiencia amabilidad… puntualidad.. exelente lo mejor de lo mejor.. súper recomendado Monrovia More

Was a great dealer to work with. Would recommend people to go there. Great dealer Would recommend people to go there. Great dealer More

It’s okay for local needs. As redundant as it gets, service staff could do a better job greeting customers. As redundant as it gets, service staff could do a better job greeting customers. More

Isaac was great. His team worked efficiently and had my recall repair completed in one day. His team worked efficiently and had my recall repair completed in one day. More