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Monroe Nissan
Monroe, NC
194 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 194 reviews
September 30, 2021
Nissa Monroe set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Justin Balanga was responsive, extremely knowledgeable, not only about the v customer experience. From the moment I reached out with a brief inquiry, Justin Balanga was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More
by tiff.caliboso
Employees Worked With
Justin Balanga
September 08, 2021
Took my vehicle for a service and end up getting a brand new car because that is just how great the staff is at Monroe Nissan. Ryan made the whole process smooth and easy. And yet again i am a very happy cu new car because that is just how great the staff is at Monroe Nissan. Ryan made the whole process smooth and easy. And yet again i am a very happy customer. Friendly staff and helpfull in any way. More
by Lynette Erasmus
Employees Worked With
Ryan Anahory
August 27, 2021
My wife and I went in today with the intention of buying a new sentra.was told by jose we could get the best price.well the sticker was 22000. The total with tax and all dealer charges which were most all d a new sentra.was told by jose we could get the best price.well the sticker was 22000. The total with tax and all dealer charges which were most all dealer markups came to over 28000. Dollars.what an insult,really?28k.i will buy same car elsewhere for less.this is gouging at its finest.shame on you monroe nissan.ill be sure to let my friends and neighbors know about your great deals. More
by Dancharger
Employees Worked With
Jose,Tony
July 22, 2021
Initially was pleased, but was promised several things and lied to. The only thing they cared about was making the sale! Not a good experience for me. and lied to. The only thing they cared about was making the sale! Not a good experience for me. More
by nicrenee88
Employees Worked With
Justin Balanga
July 02, 2021
They claim express service: totally untrue. I visited Nissan service on July 1st for oil change and I experience the worst customer service ever . My car was ready to be pick up and I had to wait 45 minu Nissan service on July 1st for oil change and I experience the worst customer service ever . My car was ready to be pick up and I had to wait 45 minutes to drive off. If I had not get the sales manager involved I would probably have waited for at least one hour or more. The employees were so rude unfriendly started from the service manager to the woman sitting behind the cashier. These employees fail to meet the customer expectations in term of service quality and response time. Every year, businesses lose millions $$$ because of an attitude of employees including poor service quality. More
by omar.sahir65
Employees Worked With
Service manager
May 28, 2021
Jacob is the man had excellent customer service never a dull moment very funny guy appreciate the time and the effort deserves bonus lol again thanks man good luck to you dull moment very funny guy appreciate the time and the effort deserves bonus lol again thanks man good luck to you More
by Zaiahraphael97
Employees Worked With
Jacob Ahlfeld
May 08, 2021
If you ask me, Jacob is the right blend of "sales" and If you ask me, Jacob is the right blend of "sales" and "consultant" : attentive to what I wanted, deep desire to help, personable, and enthusiastic a If you ask me, Jacob is the right blend of "sales" and "consultant" : attentive to what I wanted, deep desire to help, personable, and enthusiastic about Nissans and in this case, particularly the Rogue. His depth of knowledge about the Rogue's features was very impressive. I highly recommend him ! More
by pxxmatt
Employees Worked With
Jacob Ahlfeld
February 17, 2021
My Service has been amazing at Monroe Nissan. Mike Harper assisted me today. It was a great experience as always. Def will continue my Service at this dealership..... assisted me today. It was a great experience as always. Def will continue my Service at this dealership..... More
by Tracy Addonisio
Employees Worked With
Mike Harper
