Great service team thanks guys the new ownership is the best made sure I was I and out Keep it up

I purchased a 2026 Nissan Rogue. 8000 miles in and I got stranded in Atlanta, GA because the turbocharger was burning oil. After taking a week to get approved for warranty work,now the part is on backorder for 3-4 weeks. I'm now over $1000 in out of pocket costs between flying back to Charlotte and paying for a rental. Nissan in Atlanta couldn't give me a loaner because I'd be crossing state lines. I reached out to Monroe Nissan to see if I could get a loaner since that was where I purchased the car. Service manager said no they can't help. Basically not their problem. I tried contacting the GM and they told me he was fired and nobody was in charge. I'm just looking for a little help for a one off situation. What happened to customer service? I would strongly advise against buying a Nissan Rogue and definitely not at Monroe Nissan.

January 19, 2026 My wife and I were looking for a Nissan Pathfinder Platinum with captain’s chairs. I found two listed online at Monroe Nissan—one with captain’s chairs and one without—so we decided to stop by in person. We arrived around 6:15 PM and walked into the showroom. There were several vehicles on the floor, but no Pathfinders. After standing in the showroom for 5–10 minutes without being acknowledged by anyone, we went outside to try to locate the Pathfinders ourselves. We spent another 15 minutes outside with no assistance, and we still could not access or see the vehicles we came to look at. We eventually walked back to our car and left. This was, without question, the worst dealership experience I have ever had. While I can’t say for certain, there appeared to be a salesperson at the desk on his phone the entire time we were there, despite customers walking around unassisted. We came ready to look seriously at a Pathfinder Platinum, but the complete lack of customer service ensured we took our business elsewhere. We will be continuing our search with a dealership that values customers and is willing to help.

I bought a range rover velar from this dealership. Haven't even had the truck 2 months and its vibrating really bad come to find out the motor mounts are bad. I will be seeking actions with them . I called my salesman and he has yet to respond or answer. Contacted the company nobody responds. Im already talking to a lawyer. And he informed me of my lemon law rights . Contacted BBB. And also got in contact with Brian Brockman. I was told it was a 2 month warranty on car.

This dealership sells lemons. Stay away from them at all costs. The vehicle may look nice and pretty but inside they are a tragedy waiting to happen. You don't need to be paying for a car that is rusted out underneath as well as the body. Run, don't walk from this dealership: RUN:. They will even deliver your car at night so you won't see how mad a shape it is in. BUYERS BEWARE.......ALL BUYERS!!!

Made my buddy drive almost 5 hours out of his way just to bait and switch him and add thousand and thousand of dollars of hidden fees to a truck sale an did not disclose issues on the truck he ASKED about before going up there. AVOID this dealer