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Monroe Nissan
Monroe, NC
192 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 192 reviews
February 05, 2023
Asked for pictures of vehicle and salesperson sent blurry pics, asked for price and never received response, had to call back and was informed that vehicle was now SOLD pics, asked for price and never received response, had to call back and was informed that vehicle was now SOLD More
by jd17_ew_8
Employees Worked With
Ryan Anahory
November 04, 2022
Dwight is very knowledgeable and honest , Would buy all cars from him if possible . take care of us from beginning to end . cars from him if possible . take care of us from beginning to end . More
by Blank
Employees Worked With
Max Fall, Mustafa Asmar, Dwight Vaughan, Jonathan Waters, Mike Kim
October 25, 2022
Dealership was clean and all but when we couldn't make a deal on the first vehicle they ran my credit on a vehicle we had NEVER EVEN DISCUSSED. Why did yall pick a random second vehicle instead of actually deal on the first vehicle they ran my credit on a vehicle we had NEVER EVEN DISCUSSED. Why did yall pick a random second vehicle instead of actually looking into the second vehicle I was interested in? For some reason we switched salesmen in the middle of the process and the second sales man was rude and condescending. Didn't try to help at all just kept trying to push this vehicle I didn't want. More
by Tylerorr563
Employees Worked With
April 30, 2022
I want to be very honest and transparent about Monroe Nissan, whatever I feel it was at least five years ago (when I shopped for a car before- rude, not attentive, unhelpful, etc) it has changed! WOW! I Nissan, whatever I feel it was at least five years ago (when I shopped for a car before- rude, not attentive, unhelpful, etc) it has changed! WOW! I am extremely impressed at the car buying experience from the beginning to the end when I drove off the lot! I have had such a warm, supportive, and patient experience buying my new 2022 Nissan Kicks SR! Bobby, the salesman I worked with, was very patient with me over a few days time, took the time to help me with my options, was informative and supportive, and by no means was pushy. The individuals in the finance department were so helpful as well! In addition to Bobby, they too were very personable and showed genuine courtesy and empathy during my experience. There was not one moment that I felt overwhelmed or stressed during this process! I truly feel that if I formed a relationship with this dealership that will last many years to come! Just stop in and ask for Bobby- you won't regret it! More
by james
Employees Worked With
Bobby Arounsack
April 27, 2022
We had the pleasure of 'teaming' up with BOBBY AROUNSACK when purchasing our new 2022 Rogue Sport this weekend. It was REFRESHING to meet a salesman with INTEGRITY and who took time to assess what my need when purchasing our new 2022 Rogue Sport this weekend. It was REFRESHING to meet a salesman with INTEGRITY and who took time to assess what my needs were, what my style desires were and my price point (although in today's market the cost did exceed what I wanted to spend with dealer markup and no incentives at the time). BOBBY went the extra mile to find a car to best fit my checklist. IT WASN'T THE BEST TIME TO HAVE TO GET A CAR as we all know; however, Bobby, with assistance from his team, located a model that checked off all the items on my list at another location. They had the vehicle transported to their location within an hour while we completed the paperwork. BOBBY was the PERFECT salesperson for me. He was NOT a high-pressure, fast talking, stereotypical salesman. He was extremely polite, attentive and honest during our transaction. Everyone we met at Monroe Nissan were polite, friendly, professional and helpful. If you want a pleasant car buying experience, you won't go wrong making your first stop Monroe Nissan. DO NOT LET THE (current) SPARSE CAR LOT PREVENT YOU FROM STOPPING IN - as I said, they did not have the car I wanted on the lot; but, they were able to find the EXACT car I desired (color interior/exterior, trim, model and style) in their database and my luck, they had one in Charlotte. More
by Janet B.
Employees Worked With
Mustafa Asmar, Bobby Arounsack
December 31, 2021
Warning: considering reading all the way through.Monroe Warning: considering reading all the way through. Monroe Nissan was very pleasant at first until we had issues with our purchase on a Nissan Rogue. Warning: considering reading all the way through. Monroe Nissan was very pleasant at first until we had issues with our purchase on a Nissan Rogue. The following day we noticed a couple issues with the vehicle and mentioned it to the sales person, sales manager, and service manager. They responded that these noises were completely fine. Note: you can only return the car in one week according to the general manager, so this kept us liable for the car until after deadline. After the deadline they admitted the car had issues and began to repair the issues. Issues were as follows: transmission/engine erratic, driver side mirror faulty (noisy with wind), part of brake mechanics were not working on either side of the car. As you can tell this was very concerning and enraging that a brand such as Nissan was willing to “make a quick buck” off me and my family, and potentially putting us in danger. Warning: This whole process is a long read as they were extremely unhelpful in as many ways as “professionally” possible. As they began to repair the issues that were a Original concern they did not document unfortunately. They attempted to repair the car a total of 3 undocumented times, and 2.5 documented times. The reason I included a “.5” times is the final repair was a unorthodox repair Before the final repair Nissan has drug this process out a total of 4 months and 7,500 miles on our car that we did not drive. We maybe had our car for 3 weeks of the four months. We originally asked for a buy back after they admitted these issues, so we could potentially get another car from them, but they already scammed me and got my money so they pretended I was a gnat that would eventually go away. I have been told that the car would not make the 100,000 mile warranty and I would be okay by a sales manager because I would get my money back from cooperate; completely disregarding my families safety. As they tried to make me pay for repairs that were original concerns from the first day. There is plenty more! A whole 4 months worth of shady Nissan employees. From poor responsiveness, unprofessionalism, and conniving behavior. Please consider any other dealership, but if not GOOD LUCK! More
by jrmackey6
October 18, 2021
I have taken my Titan in for service multipole times. The Service Advisor Rebecca is outstanding. She is prompt. Always tell me what's going on with my truck. Advises me on what I should do next. She also lo Service Advisor Rebecca is outstanding. She is prompt. Always tell me what's going on with my truck. Advises me on what I should do next. She also looked out for me on my last visit by giving me a coupon on my fuel filters as they are expensive. I go back to this dealership for all my work just because of her. If you need service as for Rebecca. More
by nickd
Employees Worked With
Rebecca
September 30, 2021
Nissa Monroe set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Justin Balanga was responsive, extremely knowledgeable, not only about the v customer experience. From the moment I reached out with a brief inquiry, Justin Balanga was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! More
by tiff.caliboso
Employees Worked With
Justin Balanga
September 08, 2021
Took my vehicle for a service and end up getting a brand new car because that is just how great the staff is at Monroe Nissan. Ryan made the whole process smooth and easy. And yet again i am a very happy cu new car because that is just how great the staff is at Monroe Nissan. Ryan made the whole process smooth and easy. And yet again i am a very happy customer. Friendly staff and helpfull in any way. More
by Lynette Erasmus
Employees Worked With
Ryan Anahory
