Monroe Nissan

Direct and informative Jonathan was very efficient in helping us with our car search when we only came in for an oil change! He answered every question we could possibly thi Jonathan was very efficient in helping us with our car search when we only came in for an oil change! He answered every question we could possibly think of and was very patient. I would recommend him to anyone looking for a Nissan or any car! More

In and Out Jonathan did an excellent job! I visited multiple dealerships but he got me into the car i wanted for a good deal. He didn't waste our time & knew wha Jonathan did an excellent job! I visited multiple dealerships but he got me into the car i wanted for a good deal. He didn't waste our time & knew what he was doing. More

Great sales staff. Honest and helpful i did not feel like I was being sold. Got me the car I wanted far the a price we wanted sales staff. Honest and helpful i did not feel like I was being sold. Got me the car I wanted far the a price we wanted More

Tell you anything to get you to buy Sold me a car ,, went to trade im 10,000 dollars upside down buyer bewarethey will tell you anything to get you to buy a car. Sold me a car ,, went to trade im 10,000 dollars upside down buyer bewarethey will tell you anything to get you to buy a car. More

Verify all service work done As wonderful as the experience has been buying a new 2017 Pathfinder as a 10yr anniversary gift for my wife. The service department at Monroe Nissan As wonderful as the experience has been buying a new 2017 Pathfinder as a 10yr anniversary gift for my wife. The service department at Monroe Nissan has failed to deliver "Award winning" service. As mentioned, I purchased the 2017 Pathfinder as a 10yr anniversary gift for my wife, and my plan was to give her this special gift on our anniversary (April 7). So as I've been able to hide the gift, I can no longer with a good conscience continue to "LIE" to my wife regarding the service that has been done to our 2009 Quest. Part of my purchase agreement for the 2017 Pathfinder, was to have several items fixed on our 2009 Quest. As all the items were fixed, there were major failures with the quality of work. As I understand that mistakes happen, but this failure could have been catastrophe as the technician did not tighten 6 main bolts that are attached to the frame. This could have caused major damage and injury to my family and others on the road. Even though this was corrected by an outside source, I agreed to have the 2009 Quest returned to the dealership for verification and for another alignment to be done. Upon returning, the "Service Engine Soon" light came on. As I well know that this could be caused by anything, the fact that it came on after the 2009 Quest was services at the dealership is a cause of concern. The Service Manager explained that the code was related to a "Too Lean" gas issue. I was assured it was not something to worry about nor did they feel that it was caused by their workmanship. Within hours of driving it, the same day, the light came back on. Here is where I can no longer "LIE" to my wife. As a Christian and a follower of what is written in the Bible at Proverbs 6:16-19, lying is one of the things that God hates. I have to explain to my wife why I allowed Monroe Nissan to service the 2009 Quest instead of our normal service department, which means I have to explain the purchase of the 2017 Pathfinder. As I'm sure she will appreciate and be overly happy with the 2017 Pathfinder, the total experience I was planning and hoping for is ruined! All because I chose to have my 2009 Quest serviced at Monroe Nissan. I do not expect to return to Monroe Nissan for any additional service related issues on any of my vehicles. Thank you for your time. More

No xx Marcus knew that I didn't want to have a smoke and mirrors type of experience. I told him exactly what I was looking for and what I expected. We ended Marcus knew that I didn't want to have a smoke and mirrors type of experience. I told him exactly what I was looking for and what I expected. We ended up buying a car that evening and with a payment that was lower than I expected. He made sure that we were comfortable and always communicated exactly what step we were on and what to expect. Thank you for your time and help. More

Car Damaged between Purchase and Pick Up Next Day Bought car after inspection & test drive. Pick up next day and an area of the dash has been spray-painted. Pointed it out but no response. In exciteme Bought car after inspection & test drive. Pick up next day and an area of the dash has been spray-painted. Pointed it out but no response. In excitement of moment thought perhaps I missed it. Got home, checked dealer pics of car, no paint on dash. So, something happened to car at dealership overnight, probably during prep for my pickup. Called salesman to discuss, sent an email with pics., he was to discuss w/boss. No response. Waited a day and called. Did not call me back. More

Wonderful car buying experience I highly recommend purchasing from this dealership. They have an awesome team. Everyone was knowledgeable and very helpful. Prices were great and staf I highly recommend purchasing from this dealership. They have an awesome team. Everyone was knowledgeable and very helpful. Prices were great and staff was very friendly. More

Service staff at Monroe Nissan are second to none! When i first established a relationship with Monroe Nissan back when they originally opened (several yrs back) i wasn't totally satisfied with their s When i first established a relationship with Monroe Nissan back when they originally opened (several yrs back) i wasn't totally satisfied with their service department as i would find inconsistencies in workmanship. Since then about (1 yr and a half ago) service department staff was changed and the difference is night and day. In particular i have to cast light on the 2 service department advisors Jaime McClain and Edgar Vanterpool. They are both very courteous, knowledgeable, and always eager to meet the customers expectations. That's why i stay loyal to Monroe Nissan. It's gentlemen like these that's that keep customers happy and business running. More

Monroe Nissan Dealership; Exceptional customer service! I had recently gotten into an accident, in which my car was totaled, and needed a new vehicle fast. I am a recent college graduate, so I was shopping I had recently gotten into an accident, in which my car was totaled, and needed a new vehicle fast. I am a recent college graduate, so I was shopping on a budget but also needed something that was reliable and would keep me safe. My father and I had arrived at the dealership at the last minute, so I was nervous that I wouldn't be able to find anything in such a short amount of time. Fortunately, our sales specialist, Anthony Underwood, was amazing and was able to work within my budget and find me a new car that was reliable and safe. Because I was a recent college graduate, he was able to get me a discount and also made the process as simple, quick and painless as possible. The customer service at the dealership was great, and I ended up walking out of the dealership with a new car to my name and all within the matter of two hours. The only complaint I would have with our experience, was that it took awhile for someone to greet my father and I in the lot, and we had to walk inside the dealership to get someone's attention. Despite this fact, as soon as we walked in, we were greeted anf helped immediately. More