Monroe Nissan

It has been a while since I last been to Monroe Nissan, however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy Williams. I had some concerns about my vehicle, these women took my concerns, documented them, and relayed them to the technician. This team of three including the technician did a great job with keeping me in the loop about my vehicle, understood my concerns, checked out my vehicle, found some stuff, and I am happy with the resolution. I felt welcomed, heard, understood, and not only that, a peeve of mine that they definitely soared...the interior of my vehicle was kept clean in the process!) I absolutely enjoyed my experience at Monroe Nissan. This crew, definitely is a game changer for me, Great Service, Great Attitude, Complete Care, Professionalism, Kindness, and Understanding. I will be returning my business back to Monroe Nissan! To add, These two women have been by far awesome, not only that, all the other members of the service team/sales/customer service were just pleasant and kind! It makes a big difference! More

They take advantage of people who don’t understand or know anything about finance. They sweet talk to you first and sell you a dream but when it come to a problem they turn a blind eye on it. I hope y’al know anything about finance. They sweet talk to you first and sell you a dream but when it come to a problem they turn a blind eye on it. I hope y’all see this review and decide to never go here at Nissan Monroe and always avoid the sales man DIEGO. More

Tried to deal with Sales Mgr Anthony. Shorted me on Trade in (Been offered a grand More). Added a ridiculous FEE of 2,495.00 for Reconditioning. Never came off Retail. Bad practices. Not Shorted me on Trade in (Been offered a grand More). Added a ridiculous FEE of 2,495.00 for Reconditioning. Never came off Retail. Bad practices. Not interested in customer retention Dealer games and Fees. The car market crash is coming evident by days on lot unsold and tremendous rise in New Car inventory just siting. Outrageous.!!! I hated to even give it One Star! Told me up front He would give me "more than fair" for my Trade. Well, as I stated he did not. Just typical Dealer xx. More

I only give reviews when i feel it is appropriate and in this case i will have to double down. Last week was the second time i had the pleasure of working with Tracy Williams in the service department and s this case i will have to double down. Last week was the second time i had the pleasure of working with Tracy Williams in the service department and she did a amazing job for me. My last two experiences was everything anyone could ask for! Tracy Williams has given me the confidence that Nissan Monroe is the right place to continue to bring my cars in for service. More

Tracy Williams was a very big help to me. She made me feel this is an honest place. She answered all my questions and kept me informed about the repairs on my car. She made me feel this is an honest place. She answered all my questions and kept me informed about the repairs on my car. More

Purchase from this dealership at your own risk. I wish I had read these reviews before I purchased my vehicle. They do add on a few more thousands than the advertised price. Also, they sent me a pu I wish I had read these reviews before I purchased my vehicle. They do add on a few more thousands than the advertised price. Also, they sent me a purchase order with money in specific columns. When I signed the actual purchase order unfortunately for me, I didn't look where they had put the money. What was supposed to be used for my taxes and tags had been put in a different column. Then I received a call stating I need to go pay my property taxes then give them the receipt so they can get my tags. I have never had to do this before. The dealership is the only business that can get your tags without the property taxes being paid. You then have 120 days to pay the taxes after purchases. When I bought this to their attention, they stopped communicating with me. I do not recommend purchasing from this dealership. There is a lot of dishonesty going on with this dealership. If you do, please make sure to pay attention that your actual purchase agreement looks the same as the purchase order you agreed to. More

Dasean Riley was very professional and delightful. Very good customer service this will be the second time I buy a car from them. Would definitely recommend them if you are looking for a car. Very good customer service this will be the second time I buy a car from them. Would definitely recommend them if you are looking for a car. More

monroe nissan made first-time financing super easy for me. they offered water as well as overall great customer service. a month later i went to get my plate put on and i was there for no longer than 5 m me. they offered water as well as overall great customer service. a month later i went to get my plate put on and i was there for no longer than 5 minutes! will definitely be coming back futuristically speaking. More