Monroe Nissan

TLDR: Disappointed. I thought they were different. I thought looking someone in the eye, and shaking hands on a deal still counted for something. Not at Monroe Nissan I thought they were different. I thought looking someone in the eye, and shaking hands on a deal still counted for something. Not at Monroe Nissan. Had a deal agreed to, and scheduled inspection for the next day; communicated this and all agreed to. Everything was done without games, or so I thought. They sold the car later that day and didn’t say anything to me until I was ready to head in for inspection. “That’s how the car business works” they say. Yeah, right. Lucio Carrillo – the salesperson. You’re young in your career – hope you don’t keep this behavior up. “Too busy to call you” you said. This business is a about relationships and fair dealing; or you’ll never make it. Marquise Mazon – the manager. Sorry that your military background that you told us about didn’t translate to honor in business practices. Thanks for the hang-up too. To the Nissan team: this sales team is hurting your brand. I do own a Nissan, and the practices of your dealers do make a difference – in this case a very negative one. More

Do not buy from this place. The sale unreliable vehicles. My car broke down after two hours and they have had it for a week. A head gasket should have been caught before it hit The sale unreliable vehicles. My car broke down after two hours and they have had it for a week. A head gasket should have been caught before it hit the sales floor!! More

If anyone who’s looking for a car or in a position to where they need a car, I prefer them to talk to Dasean Riley very nice car salesman knows his job very well get you in and out and plus he will make where they need a car, I prefer them to talk to Dasean Riley very nice car salesman knows his job very well get you in and out and plus he will make sure that you’re satisfied and get you to wear your comfortable in your new ride. Thanks again Mr. Riley for all that you did. It was a pleasure working with you your customer Latasha Mcgriff. More

I would never purchase a single car from Nissan at Monroe. We purchased a car from them at the end of June. Our consultant was Spencer and we told him prior to purchasing his car that we had problems Monroe. We purchased a car from them at the end of June. Our consultant was Spencer and we told him prior to purchasing his car that we had problems with other dealerships with finding out a car we wanted had problems and if that was the case again we would leave the car. Spencer reassured us that Nissan does not sell any cars that have problems and that Nissan sell cars with problems it’s illegal. We told Spencer that we want the car and want a new car inspection done. He told us that this is something they do for all there vehicles. So we purchased the Nissan Rogue from them. After a month and a half the car started smoking and we had to pull off the side of the road. Spencer told us the car had warranty still on it and that we could use roadside assistance and if we have problems within a few months, they will cover it. So we called Nissan Road assistance and this is when we find out the car did not have any warranties on it as well as we do not have any roadside assistance help. Nissan support told us to contact Nissan Monroe regarding the issue. We towed the car to Nissan at Monroe and was charges for an inspection. They tell us that the engine fan needs to be replaced and they had records in their system that this needs to be replaced before hand. We told the Nissan tech guy that we were told there was nothing wrong with the car and that the inspection is already done. their manager called us and let us know that this was never done. We never requested it and now it will be $2500 to replace the engine fan. We contact Nissan headquarters and they do their investigation on trying to get the car fixed with no charge to us . They conclude their investigation and say that it’s up to Nissan Monroe to actually do that was charges for you for free. Nissan Monroe denied even having any conversation with us regarding this and any type of assistance on fixing it. Now for anyone wanting to purchase a car from here, I would highly recommend you not even going with Nissan in general. There’s no accountability, they lie and don’t keep their word and have terrible customer service. We’ve always purchased Nissan cars, but after experiencing what we experience with purchasing this one, we will be taking our business to any other dealership. And I highly recommend y’all never going here so you all don’t have to experience what we had to go through. Save your time, your money and health and get a different brand of car. More

It has been a while since I last been to Monroe Nissan, however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy Williams. I had some concerns about my vehicle, these women took my concerns, documented them, and relayed them to the technician. This team of three including the technician did a great job with keeping me in the loop about my vehicle, understood my concerns, checked out my vehicle, found some stuff, and I am happy with the resolution. I felt welcomed, heard, understood, and not only that, a peeve of mine that they definitely soared...the interior of my vehicle was kept clean in the process!) I absolutely enjoyed my experience at Monroe Nissan. This crew, definitely is a game changer for me, Great Service, Great Attitude, Complete Care, Professionalism, Kindness, and Understanding. I will be returning my business back to Monroe Nissan! To add, These two women have been by far awesome, not only that, all the other members of the service team/sales/customer service were just pleasant and kind! It makes a big difference! More

They take advantage of people who don’t understand or know anything about finance. They sweet talk to you first and sell you a dream but when it come to a problem they turn a blind eye on it. I hope y’al know anything about finance. They sweet talk to you first and sell you a dream but when it come to a problem they turn a blind eye on it. I hope y’all see this review and decide to never go here at Nissan Monroe and always avoid the sales man DIEGO. More

Tried to deal with Sales Mgr Anthony. Shorted me on Trade in (Been offered a grand More). Added a ridiculous FEE of 2,495.00 for Reconditioning. Never came off Retail. Bad practices. Not Shorted me on Trade in (Been offered a grand More). Added a ridiculous FEE of 2,495.00 for Reconditioning. Never came off Retail. Bad practices. Not interested in customer retention Dealer games and Fees. The car market crash is coming evident by days on lot unsold and tremendous rise in New Car inventory just siting. Outrageous.!!! I hated to even give it One Star! Told me up front He would give me "more than fair" for my Trade. Well, as I stated he did not. Just typical Dealer xx. More

I only give reviews when i feel it is appropriate and in this case i will have to double down. Last week was the second time i had the pleasure of working with Tracy Williams in the service department and s this case i will have to double down. Last week was the second time i had the pleasure of working with Tracy Williams in the service department and she did a amazing job for me. My last two experiences was everything anyone could ask for! Tracy Williams has given me the confidence that Nissan Monroe is the right place to continue to bring my cars in for service. More

Tracy Williams was a very big help to me. She made me feel this is an honest place. She answered all my questions and kept me informed about the repairs on my car. She made me feel this is an honest place. She answered all my questions and kept me informed about the repairs on my car. More

Purchase from this dealership at your own risk. I wish I had read these reviews before I purchased my vehicle. They do add on a few more thousands than the advertised price. Also, they sent me a pu I wish I had read these reviews before I purchased my vehicle. They do add on a few more thousands than the advertised price. Also, they sent me a purchase order with money in specific columns. When I signed the actual purchase order unfortunately for me, I didn't look where they had put the money. What was supposed to be used for my taxes and tags had been put in a different column. Then I received a call stating I need to go pay my property taxes then give them the receipt so they can get my tags. I have never had to do this before. The dealership is the only business that can get your tags without the property taxes being paid. You then have 120 days to pay the taxes after purchases. When I bought this to their attention, they stopped communicating with me. I do not recommend purchasing from this dealership. There is a lot of dishonesty going on with this dealership. If you do, please make sure to pay attention that your actual purchase agreement looks the same as the purchase order you agreed to. More