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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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February 23, 2021

Molle Toyota is the dealership of my choice. I have purchased my last two vehicles from them and both cars served me well. The service department is fast, efficient, and extremely helpful. Details of w More

by FRAUPEEDEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Feb 23, 2021 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 23, 2021

Service was good. Privacy for customers on sales site Service was good. Privacy for customers on sales site was an issue. Had to sit on sales site because the service site was busy. Done More

by PJBPNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Molle Toyota responded

We apologize that your experience in our customer lounge was less than pleasant. Feel free to use our sales site when the lounge is extra busy. We have a couple extra desks that are not used. Thanks for your feedback and we hope to see you again.

February 21, 2021

Molle is where I bought my RAV4 and have always brought back to have it serviced. More then likely I will purchase my next Toyota here as well. More

by DLDC60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Molle Toyota responded

Thank you for your five star review! We appreciate you sharing your feedback with us and have a wonderful day.

February 21, 2021

You were on time and took a reasonable amount of time to service the car. I am NOT pleased with your NOT washing the cars after service. Olathe does it, so I'd love to know why you don't. It would be the More

by JGRATCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Molle Toyota responded

Thank you for your review! We stopped washing vehicles 3 years ago due to focusing more on the timing of our service appointments. Our goal is to help each of our customers in a timely manner, while still being able to perform quality work. By reaching this goal, we also needed the extra room to fit more vehicles in our service shop to be worked on. I apologize and hope you continue to visit Molle Toyota.

February 21, 2021

Was smooth and easy. I was able to leave and do other things instead of waiting and risking further exposure. That's how it should be. Thank you. More

by TYGEPC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Montez King, Jonathan Cowart
Feb 22, 2021 -

Molle Toyota responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

February 21, 2021

Good fast friendly service. Explained what was being done and why. Always give a high rating to both service and the sales crew, Molle family is super a good dealership both Toyota and Chevrolet, which More

by C.J.SIMMONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Feb 22, 2021 -

Molle Toyota responded

Without great customers like you, we would not be here. So thank you for your business, and your loyalty to us. We truly do appreciate it.

February 20, 2021

The staff in the collision center were great to work with. Very friendly and a joy to do business with. I would definitely recommend Molle collision center. More

by Jim J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 22, 2021 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 20, 2021

The service consultant was very helpful to get my car in to replace the 12-volt battery on Friday afternoon. My 2012 Toyota Prius V would not start during the week of the extremely cold weather. I had call More

by DIB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Beach
Feb 22, 2021 -

Molle Toyota responded

We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it is wonderful to hear that Jay and the service team delivered a wonderful service experience! Thank you again for your feedback and have a great day.

February 20, 2021

Great and fast service, thank you! Found what I needed when I needed it. No fuzz. I don't like the process of buying cars but no surprises here! More

by MARIANA.CASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Lipari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Molle Toyota responded

Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!

February 20, 2021

Johnathan got the issue analyzed quickly, even though I did not have an appointment. I had talked to Don Pelzer earlier in the week when the car would not start and he told me to just bring it in, if it st More

by BWARREN6
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Cowart
Feb 22, 2021 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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