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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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June 16, 2020

Great place In the past 30 years my family and I have purchased every single Toyota here, The service is great, and I believe I counted 22 cars in total that my More

by KIM.CAMPBELL19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weissenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Molle Toyota responded

Without great customers like you, we would not be here. So thank you for your business, and your loyalty to us throughout the years. We truly do appreciate it.

June 15, 2020

Always a Pleasure I've had my Yaris iA for three years now, and I always bring it to the West Service Center for regular maintenance because the staff is always friendl More

by Terry M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Jun 15, 2020 -

Molle Toyota responded

Terry, thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Have a wonderful day!

June 15, 2020

routine brake and fuel system maintenance Great service department and service reps. They are always professional. They got my service done in 1 1/2 hours for both brake and fuel system mainte More

by Darby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Molle Toyota responded

We really appreciate you being so kind as to write this review about our service department. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us.

June 13, 2020

Check engine light on Brandon was courteous, friendly and very efficient. He took the time to explain what needed to be done along with pricing. A very pleasant experience. More

by CHICKABOOM48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Molle Toyota responded

Thank you so much for your review! We value your business and appreciate you!

June 13, 2020

Took truck in for tire rotation and left with unusual sound. Took back same day and they attached something loose. Took back again because sound remained - no resolution 6 hours of waiting later. More

by DKNAPP0
Recommend Dealer
No
Employees Worked With
Do not recall name
Jun 15, 2020 -

Molle Toyota responded

Thank you for reaching out, we apologize for your recent service visit and waiting time. We took your vehicle for a drive and could not hear anything abnormal. If you are willing, please bring your vehicle back by anytime this week for us to look over again. We hope to see you soon, have a wonderful day.

June 11, 2020

Great service as always. Tim is the best. Thank Tim and Molle for making our service experience in our Sienna a pleasant and stress free experience. More

by Midwestfishman
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Jun 12, 2020 -

Molle Toyota responded

Thank you for your positive feedback! We're happy we could meet your expectations!

June 11, 2020

Decrease in trust We have been loyal customers of Molle since at least 1996. Most service required by our Toyota cars has been by Molle. My 2013 Rav required an oil c More

by Joseph Adamous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Beach
Jun 15, 2020 -

Molle Toyota responded

Joseph, we deeply apologize for your recent service visit. I assure you that we would have never gotten far enough to put new tires on your vehicle. We would have explained it was our error before that happened. Thank you to your loyalty and we look forward to providing an improved experience on your next visit. Have a wonderful day!

June 11, 2020

Replaced battery Brandon was very thorough and professional and it took less than an hour. He did a great job in explaining the problem and the solution. More

by DROLLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Molle Toyota responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit!

June 10, 2020

Good job in diagnosing problem and replacing battery. They always do solid work and are responsive to needs. Appreciate the attitudes to satisfy the customer. Staff is very professional in their approach More

by PLUBELLJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

June 09, 2020

Superb Job They are doing a super job and giving updates on timely manner.The service is awesome. The employees are very courteous. They all did a splendid j More

by a_mothe@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the names looks familiar
Jun 10, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our service team! It was a pleasure to help you, and we look forward to doing so again.

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