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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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June 25, 2020

It is a ways for me to drive but I wouldn't take it anywhere else. You guys always do a great job. Keep up the good work. More

by PJEANNEJONES
Recommend Dealer
Yes
Employees Worked With
JR Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil McGan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Gannon
Jun 26, 2020 -

Molle Toyota responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

June 24, 2020

Recall Service I was treated with courtesy when I arrived for my vehicle appointment for a recall repair. The waiting area was clean and I felt safe in there waitin More

by NJONES38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Molle Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for! Thank you for your review and have a wonderful day!

June 22, 2020

Failed my car stating wipers and bad tire. When I checked tire was within limit and wipers ok. When challenged said cord was showing, it was not. Lost of trust with Molle due to experience. More

by B Rose
Recommend Dealer
No
Employees Worked With
Jay Beach
Jun 22, 2020 -

Molle Toyota responded

We regret to hear that you are displeased with your recent experience with us. We did exactly what Toyota recommends and tried explaining that to you. If you have any other questions or concerns please feel free to reach out to our service manager Jordan Darby at 816-942-5200. Take Care.

Jun 22, 2020 -

B Rose responded

This is total BS. Your service writer out and out lied. First of all, I read the MODOT manual. According to the manual, wipers fail if they have missing pieces, they were 100% in tack. As for the tires, I have a tread gauge. I measured the tread depth and challenged to bring the car in as my son took it in for me. The service writer said, "well the mechanic said there was cord showing" at that point I told him, if that was the case, I will apologize. I will personally inspect the tire. I later pulled the tire off and inspected, there was no cord showing. It was getting to the point where I would replace the tire, but should have passed. My son who took the car in for me is pretty laid back. He made the comment that the service writer was trying to up sell him on a set of tires. After 7 years of great experiences, this guy broke the trust.

Jun 24, 2020 -

Molle Toyota responded

We apologize that you feel this way but we were not trying to be malicious at all. I can assure you that the negative details you've mentioned do not reflect our typical business practices. Customer satisfaction is important to us so please contact our Service manager Jordan Darby to let him help you through this misunderstanding.

June 20, 2020

Requested oil change. When i got my car back they did not change oil, but rotated tires and charged for this service instead. While I’m in waiting room, please alert me that services will not be rendered so More

by Rwd123
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2020 -

Molle Toyota responded

We apologize, we were providing the Toyota recommended basic maintenance and an oil change was not needed. Your Toyota uses a full synthetic oil which is 10k miles or one year. If you have any other questions or concerns please feel free to reach out to our service manager Jordan Darby. Take Care.

June 18, 2020

Molle service on my Tundra Had tire rotation and oil change on my 2017 Tundra. Service was fast, and I did not have to wait long at all which is good during these times. As al More

by LLCLARK2727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

June 18, 2020

Always good service I bought my car at Molle and I've had it serviced there every time. Generally I don't do that because my past experiences with dealer service wasn't More

by Fip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt and Adam
Jun 18, 2020 -

Molle Toyota responded

We love hearing this and can't wait to provide you with this same superior service for years to come!

June 17, 2020

horrible person (do not know the name) to deal with Not friendly. No patient to answer the question I had. Not even care what I tried to talk. No I do not like the service you provided. I think I wa More

by YINWUU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jun 18, 2020 -

Molle Toyota responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to our service manager Jordan Darby 816-942-5200 to discuss this further.

June 17, 2020

Very fast oil change! Very fast oil change. The person that check me in didn't check that I had a prepaid service so my check out took a few minutes to get the bill correc More

by KSUFAN81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

June 16, 2020

Brandon was great The whole process was very efficient and professional. Brandon was very friendly and helpful. I always expect the worst when it comes to getting an oi More

by ADAMAX3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Molle Toyota responded

Thank you for being our customer, we appreciate your wonderful review! We are thrilled that you had a great experience!

June 16, 2020

Brake Repacement I was surprised that the labor was $360 as Walmart was over $100 less and my quote from Molle on May 5th was less. I did not request a price on this v More

by RTREMB9080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Molle Toyota responded

Thank you for your feedback. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. This is one of the major differences between our service center vs Walmart. We are running a break special this month, unfortunately you can not use any other coupons/discounts along with our already discounted special. If you have any questions or further concerns please reach out. We hope to see you in the future and have a wonderful day!

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