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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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July 10, 2020

I gave 3 stars because the advisors were a 1 and the service itself was a 5. I made an appointment for 1PM, dropped the car off at 1:05, was told 15 minutes, and went to wait.. 45 minutes later my c More

by CHRIS
Recommend Dealer
No
Employees Worked With
Jul 13, 2020 -

Molle Toyota responded

We apologize for the inconvenience for the time on your service. The standard service usually takes an hour to hour and a half. Once again we are sorry for the miscommunication, we try to get everyone in and out as soon a possible.

Jul 13, 2020 -

CHRIS responded

The time was one issue. If you pay attention to my major point your advisors were the bigger problem

July 08, 2020

Jason was very kind and answered any questions I had. I really enjoyed my experience and would recommend Molle toyota to friends and family. - Luis More

by LULONDONO08
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Molle Toyota responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

July 08, 2020

Great Service Don (Service Advisor) was on top of everything and car had an appointment and was done in an hour. He was friendly, and expressed the desire of Molle More

by donfuson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Don. We look forward to seeing you again soon.

July 07, 2020

I want to thank you guys so much for getting us in on just short notice to get our state inspection done so we could get our license plates on our vehicle. More

by DAVID_BURKE87
Recommend Dealer
Yes
Employees Worked With
Frank Weems
Jul 08, 2020 -

Molle Toyota responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Have a wonderful day!

July 07, 2020

Overall excellent and prompt service Needed repairs and adjustments were made during our service visit. Only negative was upon picking up the vehicle the passenger seat was covered with More

by DONDIXON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Names were not given
Jul 08, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

July 06, 2020

RAV4 in for service appt. Battery not holding charge. Jason Murray did not indicate projected wait time. After an hour wait checked back with Jason Murray and he said it could take couple more hours. Rud More

by Martha.McElyea
Recommend Dealer
Yes
Employees Worked With
Jason Murray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Molle Toyota responded

Thank you for your feedback, I apologize for your experience. We look forward to providing an improved experience on your next visit. Have a great day!

July 06, 2020

Molle Toyota has been my “go to” shop for Standard Service on all of my Toyotas and our Lexus. They’ve always taken good care of our vehicles and addressed warranty issues when came up. More

by STV0505
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sutherland
Jul 08, 2020 -

Molle Toyota responded

Without great customers like you, we would not be here. So thank you for your business, and your loyalty to us. We truly do appreciate it.

July 05, 2020

Came in for a tire a rotation, everyone was very nice and professional. I was happy to see everyone (employees and customers) had masks on. More

by KUSTACIE
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Beach
Jul 08, 2020 -

Molle Toyota responded

Thank you so much for sharing your experience. We really appreciate the great feedback! Have a wonderful day!

July 05, 2020

my appreciation I especially appreciated all the precautions you took in sanitizing everything from the pen, to my card and to my car before I got in. More

by JACKIEJEWELRY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Molle Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 04, 2020

Excellent service but check in took a long time. I made appointment but it feels like there is no priority given to those with an appointment. More

by BIGREDDITTOS
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Molle Toyota responded

Thank you for your feedback. We would like to extend our apologies for the experience you had, and will get with our team to ensure things like this do not happen again.

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