2,389 Reviews of Molle Toyota - Service Center
I gave 3 stars because the advisors were a 1 and the service itself was a 5. I made an appointment for 1PM, dropped the car off at 1:05, was told 15 minutes, and went to wait.. 45 minutes later my c service itself was a 5. I made an appointment for 1PM, dropped the car off at 1:05, was told 15 minutes, and went to wait.. 45 minutes later my car had still not moved. In the end it took 2 hours for an oil change and tire rotation. The worst part: My advisor missed that I needed an oil change, as looked at wrong date. When I went back out to ask him for details he wasn't there, so I asked advisor in front of him. That advisor was not busy, but patronized me, didn't listen, and told me not to worry. My husband showed up and that same advisor suddenly started cooperating. Car still hadn't moved, but suddenly everyone started listening and the car was magically moved into service. Revised estimate of time at this point was 30 minutes. More
Jason was very kind and answered any questions I had. I really enjoyed my experience and would recommend Molle toyota to friends and family. - Luis really enjoyed my experience and would recommend Molle toyota to friends and family. - Luis More
Great Service Don (Service Advisor) was on top of everything and car had an appointment and was done in an hour. He was friendly, and expressed the desire of Molle Don (Service Advisor) was on top of everything and car had an appointment and was done in an hour. He was friendly, and expressed the desire of Molle to continue to be safe and help keep the car in great shape, too! More
I want to thank you guys so much for getting us in on just short notice to get our state inspection done so we could get our license plates on our vehicle. just short notice to get our state inspection done so we could get our license plates on our vehicle. More
Overall excellent and prompt service Needed repairs and adjustments were made during our service visit. Only negative was upon picking up the vehicle the passenger seat was covered with Needed repairs and adjustments were made during our service visit. Only negative was upon picking up the vehicle the passenger seat was covered with a black dust, possibly from filters which were replaced. When brought to the attendants attention it was quickly cleaned up. More
RAV4 in for service appt. Battery not holding charge. Jason Murray did not indicate projected wait time. After an hour wait checked back with Jason Murray and he said it could take couple more hours. Rud Jason Murray did not indicate projected wait time. After an hour wait checked back with Jason Murray and he said it could take couple more hours. Rude and dismissive. When i picked up car, Jason handed me the key with no follow up explanation other than battery was recovered. As a 17 year customer of Molle Toyota, this is the first time I was treated so poorly. i did appreciate Jason wiping down everything and masking properly. He has helped me before, and was most courteous, something was off today. More
Molle Toyota has been my “go to” shop for Standard Service on all of my Toyotas and our Lexus. They’ve always taken good care of our vehicles and addressed warranty issues when came up. Service on all of my Toyotas and our Lexus. They’ve always taken good care of our vehicles and addressed warranty issues when came up. More
Came in for a tire a rotation, everyone was very nice and professional. I was happy to see everyone (employees and customers) had masks on. professional. I was happy to see everyone (employees and customers) had masks on. More
my appreciation I especially appreciated all the precautions you took in sanitizing everything from the pen, to my card and to my car before I got in. I especially appreciated all the precautions you took in sanitizing everything from the pen, to my card and to my car before I got in. More
Excellent service but check in took a long time. I made appointment but it feels like there is no priority given to those with an appointment. appointment but it feels like there is no priority given to those with an appointment. More