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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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July 19, 2020

Service was fine but advisors were super rude and unsociable. I get that it’s Saturday afternoon and you probably don’t want to be there but jesus that’s my fault now? More

by bpeters76lm
Recommend Dealer
No
Employees Worked With
Brandon Holsburg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Molle Toyota responded

Thank you for your feedback. We would like to extend our apologies for the experience you had, and will get with our team to ensure things like this do not happen again.

July 18, 2020

40,000 mile service Tim & Don are great in service and Jason M so helpful! This was for my 40.000 mile routine service. Very helpful! Thank you much! More

by CKORTH1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Tim Sutherland
Jul 21, 2020 -

Molle Toyota responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

July 16, 2020

Quick unscheduled service I had a check engine light showing problems with brakes the day after I bought my car. The service department squeezed me in and got it taken care of More

by SCOTT.HARSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

July 16, 2020

It was easy to make my service appointment by phone. I arrived an the appointed time and was pleasantly greeted with Covid 19 appropriate manner. I needed to be at another appointment in 70 minutes and More

by SUMCBEL
Recommend Dealer
Yes
Employees Worked With
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Molle Toyota responded

Without great customers like you, we would not be here. So thank you for your business and have a wonderful day!

July 14, 2020

Service on July 13. the telephone person who scheduled my appointment was clear and helpful. Jason was friendly, helpful, explained items needing to be serviced and addr More

by PAMMYERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Molle Toyota responded

Thank you for taking the time to write us this great review! We are thrilled to hear that you had such a great experience with us. Have a wonderful day!

July 14, 2020

You are GREAT!!!!! I want to thank each of you seen and unseen. I bought my Prius from you and have had all xxU service with you. the service is great -- professional, k More

by MINDFUL.COMPASSION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All I had contact with and saw how they treated other person truly impressed me. Thank each of you. You are the BEST!!!
Jul 14, 2020 -

Molle Toyota responded

Thanks for your praise and kind comments about our team. We sincerely thank you for this amazing review and look forward to seeing you again soon!

July 14, 2020

I needed an oil change before a trip this summer. I got in and out within an hour. Molle offers service specials which are a great value with Toyota parts. More

by mchapman2289
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

July 12, 2020

Friendly representative was excellent even during very crowded period (I was still in parking lot waiting in line to enter) and prompt when picking up. More

by EAT1818
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
Jul 13, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

July 12, 2020

100,000 service Arrived 10 minutes early for my AM appointment. Was checked in quickly and service needs reviewed. Service was completed within an hour and I was ca More

by MRILEY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Jul 13, 2020 -

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

July 11, 2020

Fuel pump recall Fuel pump was replaced. Almost became ill from gasoline fumes in the car on drive home. It took several days before the fumes were gone. More

by BOB.DOBBE
Recommend Dealer
Yes
Employees Worked With
Jul 13, 2020 -

Molle Toyota responded

Thank you for your feedback. The service manager will let the technicians know to be very careful when removing the fuel pumps to lesson the fumes. Have a great day!

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