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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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July 23, 2020

Urgent Recall Repair They always do a great job. Recommend what I need but do not do a hard sell. Don went over and above to help with my trunk latch. He also kept me More

by HHMURF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Molle Toyota responded

Thank you for being our customer, we appreciate your wonderful review! We are thrilled that you had a great experience!

July 23, 2020

Great Service as a "Walk-In" My Sienna was due for 65,000mile service. I had scheduled an appt for that, but the low tire pressure indicator light came on repeatedly; I had to add More

by BT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 27, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

July 23, 2020

Fast and efficient! I took my car in for the routine maintenance, which is free for the first two years or 25,000 miles, woo hoo! The Molle Toyota Service Department had More

by JANEC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

July 23, 2020

The person who checked me in was amazing. He has a great personality. He knew his job well. He was was on top of any questions that I had More

by RJANELL002
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Molle Toyota responded

Thank you for your positive feedback! Have a wonderful day!

July 23, 2020

Always have an excellent experience here. Service area is clean, timely and everyone is so courteous. Rick Lafoon and Don Pelzer are wonderful to work with. More

by LESLEYLMAY
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

July 22, 2020

Error message in vehicle. After a dead battery in a new vehicle. I was getting a malfunction warning from the vehicle. I took the car to the service center and they explained t More

by JR26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about our service department. We look forward to seeing you again soon.

July 21, 2020

car maintenance i made an appointment to get my oil changed and radiator flushed and filled. The service tech told me it would take about an hour. i arrived at 130 More

by STEVELOECKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Holsburg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Molle Toyota responded

I am very sorry the time frame of your service was quoted incorrectly. We strive to get things done right at promised times and have daily meeting about this specific topic. Thank you so much for feedback, it helps us to become better.

July 21, 2020

The service department picked up my vehicle, changed my oil and corrected the problem I had noted and then returned my vehicle in a timely and efficient manner. All were pleasant to deal with and Brandon m More

by GAYLEJOHN
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Gillihan
Jul 22, 2020 -

Molle Toyota responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2020

Always prompt reliable service at Molle Toyota The service, and parts departments, have always been very efficient at Molle Toyota which has always been important, especially now during the COVID-1 More

by LOUISG47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew - Parts Dep't, Tim Kelley
Jul 20, 2020 -

Molle Toyota responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

July 19, 2020

Great. Don’t remember man’s name. Helpful, communicative, took under two hours. And very important to me and many all staff were wearing masks. Pleasant, explained what was done in regular se More

by SCOOTDOLOR
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Jul 21, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

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