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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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August 13, 2020

simply the best I am sure there are other Toyota dealers that are closer than Molle .Having visited one a long time ago I have to say that not only is the customer se More

by RWAEC62786
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service writer who started the ticket. I am not great at remembering names, Tim Sutherland
Aug 14, 2020 -

Molle Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 13, 2020

10000 mile service on my Tacoma. Tires were rotated as part of the service. The lug nuts were not tightened on the left front. Wheel nearly fell off. Damaged wheel/bolts. More

by TOM.FREDRICKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Molle Toyota responded

Thank you for your feedback. We would like to extend our apologies for the experience you had, and will get with our team to ensure things like this do not happen again.

August 13, 2020

The people are always friendly, efficient and very helpful. I always am very impressed by their service. Rick was super helpful and friendly but professional. More

by ALEHANE
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

August 12, 2020

Brandon was very prompt in getting me in and out for my device on Tuesday August 11. He informed me of things that will need to be taken care of in the near future. More

by SHELLYKING6
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Brandon. We look forward to seeing you again soon.

August 12, 2020

Long wait I brought my Prius in for its normal 5000 mile service. (85,000 now) It usually takes like 45 minutes or less. The tech I spoke with suggested I shoul More

by KEVINDEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember the service techs name right now.
Aug 14, 2020 -

Molle Toyota responded

We are saddened to hear that you had a disappointing experience with our Service Center and would like to apologize for the inconvenience. We strive to provide each guest with top notch customer service and apologize that you did not get that this time. We look forward to providing an improved experience on your next visit. Best wishes.

August 12, 2020

Always the best service. Don always takes good care of me. Will keep coming back as long asI keep buying Toyotas. Forever! I hope forever. More

by MAJMIZ0
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Molle Toyota responded

Thank you so much for your service visit! We appreciate the positive review about Don and look forward to seeing you again soon. Have a wonderful day!

August 12, 2020

Molle Toyota!!!!! Always excellent. Service, friendliness, speediness and a place that feels like home. Nothing much to add after my comment. Love them all. From servi More

by roch4d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

August 11, 2020

The salesman very knowledgeable and very courteous. He The salesman very knowledgeable and very courteous. He show us a lot of information inside the car and how about to get the windowstint. Also the fin More

by PENNPHAIKHAM
Recommend Dealer
Yes
Employees Worked With
JR Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boon Sisavath ,he always helping me., Rick Gannon, John Sanson, Monty Knight, Chris Pounds
Aug 12, 2020 -

Molle Toyota responded

It’s great to know that our staff was able to give you the car-buying experience you were looking for! Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it!

August 09, 2020

Great service department and Jay was great to work with. Quickly got me in and out. Appreciate the willingness to help me out with my non-Toyota service needs. More

by sybcwb1
Recommend Dealer
Yes
Employees Worked With
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Darby, Jay Beach
Aug 10, 2020 -

Molle Toyota responded

It is great to hear everything was done quickly and to your satisfaction! Thank you for the kind words and we look forward to your next visit!

August 07, 2020

Service I received excellent 5K service on my 2020 Prius from Jason Murray. Also, I received excellent service from Andy in the Molle Auto Parts Department. T More

by CECILBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy in Molle Parts Department, Bob Mathis
Aug 10, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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