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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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September 11, 2020

the only negative about the service was the intact process. it was very busy and cars were lined up to get in. the service coordinators did not take cars in order of arrival but on the basis of the l More

by GARYCLIFTON
Recommend Dealer
Yes
Employees Worked With
Jason Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Molle Toyota responded

We apologize that your recent repair estimate was more that you anticipated. Our goal is to help each of our customers in a timely manner, while still being able to perform quality work. We will keep working to reach that goal for every customer and hope to earn a stronger rating from you in the future. Thank you for your feedback.

September 11, 2020

Jason was great. He was helpful, courteous, efficient and friendly. He got me in and out of the service center effortlessly. Much appreciated his service! More

by GAYA_MAGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Jason. We look forward to seeing you again soon.

September 10, 2020

Did a great job on fixing the damage on my car. Kept me updated and was able to get the rental car right there. Would highly recommend them More

by SORENSENN83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly
Sep 14, 2020 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 09, 2020

i brought it in for cause i had to have it jump because it wouldn't start the man told me that it was the battery but the dealer said it wasn't and the car is just 2 weeks old so that make me wonder if the More

by busybee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Van Eaton
Sep 15, 2020 -

Molle Toyota responded

I apologize for this inconvenience. Sometimes when new vehicles sit for a long period of time without driving, because of their computer system, it can run the battery down. Your battery was charged and should be working correctly. If you have any other problems, questions or concerns please feel free to reach out. Thank you for your feedback and have a wonderful day!

Sep 15, 2020 -

busybee responded

my car had not sit for a long time i drove just the day before.

September 09, 2020

I was a little early but they took my car for service. I had the car in for routine service and had no pressure to do more work. New tires were recommended for our 6 year old Camry which we knew was c More

by D2CHAMBLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Molle Toyota responded

Thank you so much for sharing your experience. We really appreciate the great feedback! If you need anything at all, don't hesitate to give us a call!

September 09, 2020

Great service department. Efficient and courteous. Toyota care service typically takes an hour or less. I would recommend the service department to a family member More

by MIKE.YARBROUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Beach
Sep 10, 2020 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 08, 2020

Came in to check tire pressure warning light-was told Came in to check tire pressure warning light-was told all tires checked, no leaks-light back on a few days later- tire store found nail in clear view More

by ahagedor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall the name of the person who waited on me
Sep 08, 2020 -

Molle Toyota responded

We want to extend our apologies that this happened to you, but would like to thank you for bringing this to our attention. We look forward to providing an improved experience on your next visit. Take care.

September 07, 2020

I will never buy Toyota from this dealer when time for service they will charge $ but problem will not be fixed , thank you Nick bh More

by MBHAKTA10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Gannon, Langdon Douglas, Monty Knight, Jay Beach
Sep 08, 2020 -

Molle Toyota responded

We regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further.

September 07, 2020

Gene always takes care of my vehicle. From 2008 Yaris to my 2018 Prius! Have not had an issue that hasn’t been resolved here. More

by kiteinthewind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Gene. We look forward to seeing you again soon.

September 05, 2020

It all went smoothly, from checking in to checking out. The service representative was professional and kin. The waiting area is comfortable. My safety inspection was completed and I was on my way. More

by 4DOR28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Molle Toyota responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

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