Molle Toyota - Service Center

I have taken my Toyota Tundra in for two oil changes and a check engine light. I have been impressed on all three visits. Each time I was able to get in within 24 hours and each visit was handled very pro a check engine light. I have been impressed on all three visits. Each time I was able to get in within 24 hours and each visit was handled very professionally. I was pleasantly surprised by experience. Clayton McGlaughlin and the others I came in contact with did a fantastic job of explaining everything and getting me in and out quickly. Molle Toyota isn't the closest dealer but by far the best. More

I had a nightmare of an experience dealing with Jay Wolfe. Aaron Lautt listened and had me come right in for service. The price was much lower than Jay Wolfe and the customer service was off the charts Wolfe. Aaron Lautt listened and had me come right in for service. The price was much lower than Jay Wolfe and the customer service was off the charts amazing! Best Toyota experience ever! Thank you! More

I really appreciate the service department at Molle. I needed an oil and filter change for my 2009 Venza and have a hectic schedule at work. As a result, I set and changed the appointment 3 times. Every t needed an oil and filter change for my 2009 Venza and have a hectic schedule at work. As a result, I set and changed the appointment 3 times. Every time I called to change I received great service and friendliness and a "no problem" attitude. In addition, Nick made sure I used the best coupon to maximize my savings on the work performed. More

I own a 1998 Toyota Rav 4 with approximately 145,000 miles. I have taken it exclusively to Molle for service for the past 12 years, despite some questionable experiences. I have finally reached a poin miles. I have taken it exclusively to Molle for service for the past 12 years, despite some questionable experiences. I have finally reached a point where I will no longer be bringing my car to Molle for service. 1. Several years ago my Check Engine light kept coming on. I brought it in, had to rent a car for the day. I was told I hadn't tightened the gas cap. I insisted that wasn't the problem (I knew I'd been tightening the cap) and asked that you please do whatever else you needed to do to fix the problem while it was in because I had incurred the expense for a rental car. You did not. I spent $80 that day to have you tell me to tighten a gas cap that I had already been tightening. Sure enough, the next day the light came back on and I had to take it back to you. It was some sensor that needed to be replaced. I feel you cheated me out of $80 on that deal. 2. A few years after that I had purchased new floor mats from Costco, and I noticed the mat under the driver's seat made it difficult to push the clutch all the way to the floor. Next time I had my car in for an oil change, one of your employees in service told me I needed a new clutch. I told him I thought it was just the floor mat. He laughed at me (like I'm a silly female) and said no, you need a new clutch. At that time he gave me a cost estimate (which was well over $1,000) and promised me a free loaner car when I dropped my car off for the new clutch. When the time came for my appointment, there was no free loaner car for me. And when the guy hopped in my car to drive it around to the bay, he couldn't get it started because he couldn't get the clutch all the way to the floor. I told him that's why I had it in, that your guy told me I needed a new clutch. He pulled the mat out of the car and said, "It's fixed!" Needless to say, I DID NOT get a new clutch that day and the clutch has been fine ever since. 3. The most recent time I got my oil changed, I was told by your employee that the threads on the plug to my oil pan were stripped and that I needed a new oil pan. However, she also told me there was something they might be able to do, something about drilling it out for a new plug so that I wouldn't have to get a new pan. When the time came last week for me to schedule my next oil change, I called your service department and asked about the easier fix your employee had told me about. It took me three phone calls to find out that the only remedy your service department knew about for my car was a new oil pan to the tune of $505. Which, by the way, Molle Toyota is THE ONLY place I've had my oil changed and I know the stripped threads are a result of putting too much torque on the plug. I feel this is your fault in the first place. In the meantime, though, I contacted another mechanic I have work on a classic car that I own. I took my Rav in to him yesterday. He installed a new drain in the oil pan, and the repair cost me $82. I thought I was doing a good thing all these years by taking my Toyota to a dealership for service. I want to get as much mileage out of my car as possible, but this isn't worth it. You have a record which shows I have been a loyal customer of your service department, despite my past questionable experiences. However, I've finally reached the point where I do not trust anything anyone in your service department tells me. I have no record of the employees I spoke with and, as far as I'm concerned, that doesn't matter. There have been enough incidents that this is not a problem with a single employee. I'm convinced this is just how Molle service does business. From here on out, I will be taking my service business elsewhere. When I get ready to buy a new car, I'll be doing that at a different dealership as well. More

The personal attention that I received and the timely response is very important to me I am 67 today and first purchased a 1964 Chevy Malibu and have puchased every vehicle since then because of their f response is very important to me I am 67 today and first purchased a 1964 Chevy Malibu and have puchased every vehicle since then because of their fairness and service policies have stayed a customer since then. More

Bill Marshall checked my car into the shop. He is very efficient, friendly and helpful. I had a question that he researched and found an answer rapidly. He is an asset to your business, is fast and know efficient, friendly and helpful. I had a question that he researched and found an answer rapidly. He is an asset to your business, is fast and knowlegable. It is a pleasure having him check me in and I like the way he works with me. Ralph Bille More

I had a brake job done on my 2001 Toyota Avalon and the whole experience was outstanding. Bill Marshall, the service advisor is a jewell. He went out of his way to make my service experience very pleasurab whole experience was outstanding. Bill Marshall, the service advisor is a jewell. He went out of his way to make my service experience very pleasurable. He said he would check my brakes to make sure I did indeed need new ones and also check for a noise that seemed to originate from the strut area. I did have both front and rear brakes replaced and the service tech re-torqued the struts for which they did not charge and it seemed to fix the problem. This is the best service department that I have used in my 50 plus years of owning cars. My hats off to the Molle team and especially Bill Marshall. Thanks Again, Karl More

I brought this car into for service. The car was done on time and they did not try and sell me additional things, which I appreciate. Many places call and tell me I need to have additional work done to pad time and they did not try and sell me additional things, which I appreciate. Many places call and tell me I need to have additional work done to pad their bill. I would have no problem recommending this dealer to a friend. More

At my initial service maintenence check-up (2002) with At my initial service maintenence check-up (2002) with Molle's Service Department, I was given the royal treatment by Bill Marshall. Ever since that At my initial service maintenence check-up (2002) with Molle's Service Department, I was given the royal treatment by Bill Marshall. Ever since that great first impression I return for service. My friends tell me I should go to "their" place but I continue to be a loyal Mollee customer-all because Bill continues to treat me with respect and listens patiently to my concerns. At my recent service appointment I was browsing the showroom and met Jim Seaman. He made my visit very informative about Molle's products and service. Jim treated me as a good friend. Thanks for hiring good people, Mr Frank Molle. Carol McKay More

I have been going to Molle Toyota for almost 10 years and have always received the best possible service. The service department will usually get me in and out ASAP even when I don't have an appointment. T have always received the best possible service. The service department will usually get me in and out ASAP even when I don't have an appointment. There have been many times when I have a problem or issue and just pull in and they have always been so helpful to fix the problem. More