Molle Toyota - Service Center

Wish I had closer options I live less than a mile from this dealership and my wife is handicapped so it's much easier to drop my car here with the wife's help rather than the o I live less than a mile from this dealership and my wife is handicapped so it's much easier to drop my car here with the wife's help rather than the other dealership 10 miles away. I keep giving them a chance to do better and I keep getting disappointed. Today I picked my vehicle up after dropping if off last night for a tire rotation and recall work. I walked into the service pickup/drop off area and stood waiting for help for 14 minutes with no acknowledgement that I was visible. There are several station in a parallel line (five?) and there were three techs at their stations. The tech closest to me was very busy and so busy in fact that he took in three new customers while I stood in front of his station waiting to be seen (humming the song "cellophane"). The second tech looked at me three times but was so "busy" making phone calls and doing paperwork that he didn't have a second to ask me why I was there. The third tech never looked at me one time. The first tech finally, after 14 minutes, asked me what I needed and asked for my name. He then continued to help his third new customer (after me) and then told the second tech my name and why I was there. I paid for my work and obtained my car without incident. Unfortunately, this seems to be the norm for me when I go to this dealership to pick up my car. I had a completely different experience at the other dealership but it's too far away. It was nice that I could pay for the work right at the service desk in the garage area. More

Made effort to resolve issue. We had some issues related to an apparent miscommunication between sales person and body shop. We have since talked and the issue has been resolved t We had some issues related to an apparent miscommunication between sales person and body shop. We have since talked and the issue has been resolved to my satisfaction. The body shop has been very responsive since the amicable and reasonable resolution was reached. My star ratings are based on the service received after the issue was resolved. More

Charging for services that should be no cost. Although it is a simple settings change, Molle Toyota charges a large fee to switch the reverse indicator from an incessant beeping to single chime. Although it is a simple settings change, Molle Toyota charges a large fee to switch the reverse indicator from an incessant beeping to single chime. More

First Class Professional Service I have been a Molle Toyota service customer for years. My most recent service was July 14, 2014; #TOCS301713. I am impressed with the Service Depart I have been a Molle Toyota service customer for years. My most recent service was July 14, 2014; #TOCS301713. I am impressed with the Service Department's Professionalism. They replaced the front brakes, a seized brake caliper, and a transmission fluid changed, while helping me with a savings coupon for my 2000 Lexus RX 300. The gentleman who took care of my much loved car and me deserves a raise; his name is: Mr. Steven Oliver. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - H O W E V E R - The "Live Chat" is worthless, and it caused me enormous frustration and disappointment, when attempting to contact the Service Manager because my phone was not working. When I asked her to make a simple phone call for me because my phone wasn't working, to the Service Department the "Live Chat" lady informed me that she didn't have the resources to do that, then added the callous insult to call a Molle Toyota telephone number! The "live Chat" was like having a conversation with a fence post. It was later revealed to me that Molle Toyota Service had also failed multiple attempts of calling me. The "Live Chat" failed the dealership and the customer on this case. I am an old man. More

My wife had service there My wife present old 2002 Toyota Camry. She always gets her service there. And they are excellent honest they're reliable. When is very impressive they My wife present old 2002 Toyota Camry. She always gets her service there. And they are excellent honest they're reliable. When is very impressive they could've easily told us to get brakes or rotors repaired and we wouldn't even know the difference. They definitely did not do that they never overcharged her or took advantage More

STAY AWAY FROM MOLLE COLLISION!!! No ethical business, STAY AWAY FROM MOLLE COLLISION!!! No ethical business, extremely poor customer service! Very RUDE people including the front desk lady "Debbie" I h STAY AWAY FROM MOLLE COLLISION!!! No ethical business, extremely poor customer service! Very RUDE people including the front desk lady "Debbie" I had a HORRIBLE EXPERIENCE BELIVE ME STAY AWAY FROM THIS PLACE. On 02/12//2014 before 9AM I dropped off my 2010 Audi A4 for bodywork service, My car was flawless other than 2 minor issues, one scratch on the bumper and a minor dent on the side door. 9 days later on March 20, 2014 as I was walking to their office to pick up my car I saw a car similar to mine with big dent on the front hood. I didn't recognize it as my car because of the new damage on the hood. Molle Toyota fixed the 2 minor scratch/dent that initially came for; however damaged the front hood of my car. Dave Stallman was very rude about it just trying to get the problem off his shoulders instead of been apologetic and taking the responsibility in fixing the car. Dave Stallman claimed to be the Manager of the place while indirectly he was quite insulting and rude. On 02/12/2014 as I dropped the car off at Molle Toyota a technician came out to look at the car. I pointed him out the the 2 claims that I had; other than that the car was flawless. As we walked around the car there were no other damages present. This technician denied that he ever looked at my car. (apparently no one wanted to take the responsibility that received my car when I dropped it off) What a SHAME!!!! I am still in shock that AUDI Dealer would choose to do business with such of unethical business services. AUDI; you are too expensive to do business (partnership) with such of poor services as Molle Toyota, this is unacceptable! An Audi cost overly $40,000 is not the price of Toyota!!! I have higher Expectation from such an expensive brand…SHAME ON YOU AUDI!!! I will never do business with you for taking part with Toyota body Service! I will take this further to the Better Business Bureau! I will also write a letter to the president of Audi in Germany so they know how their brand is treated here in America. More

I am a DISSATISFIED customer. I came in yesterday on 18 Feb 2014 (Tues) for an alignment check, Steven Oliver performed the quick alignment check & proceeded to do the alignment on my 2010 Tacoma (DBL Cab) Feb 2014 (Tues) for an alignment check, Steven Oliver performed the quick alignment check & proceeded to do the alignment on my 2010 Tacoma (DBL Cab). After 1.5 hr, I made a payment of $99.95, expecting everything to be ok. When I received my alignment paperwork, I asked for the "prior measurements" so I can see what was done, Steven said it was in the trash & he did not have it. He only gave me the current measurement status, it looked ok but the CASTER are not within spec. I trusted Steven, made payment & went on my long trip to Northern Virginia. I drove from Colorado Springs, from USAF Academy, in route to the PENTAGON! therefore had to be back on the road for the long drive. I am an Active Duty USAF service member and was treated poorly. I did not want to fuss, so I paid and went my way. About 1 hr later I noticed my Tacoma was veering right & left, I called Steven to give feedback, & was worried for safety, I was too far away on I-70 to turn back to have him re-adjust the alignment, therefore I requested a 50% credit ($49.98), since the job was not done correctly & I'll have to stop at another place to redo the alignment. I also mentioned that I can go to another Toyota dealership & have them recheck & call him of the result prior to giving me 50% credit, he stated no way & implied that I was not truthful. This is "uncompromising" and poor customer service & he would not even work with me, this is UNSAFE & unacceptable! Do not go here to do your alignment or deal with Steven Oliver in service dept. He is NOT TRUTHFUL & has tainted Molle's Toyota reputation! More

I recently brought my 2012 Toyota Corolla to Molle Toyota for service. Normally, service customers are greeted by the service representatives. On this occasion, I was greeted and assisted by Jan Myers. She w for service. Normally, service customers are greeted by the service representatives. On this occasion, I was greeted and assisted by Jan Myers. She was assisting the service representatives by helping customers out of their vehicles, offering a friendly smile and greeting and directing them to the nearest available service representative. This is not in the realm of Jan's normal responsibilities. Jan took it upon herself to lend extra assistance to service customers. I rarely see this level of extra attention at any service facility. While Jan was assisting me, she made me feel like I was the only person in the building. She was totally focused on helping me with my service visit. I took note that Jan provided this same extra level of service to every customer she came in contact with. This level of service is rare anywhere these days. It's the extras like Jan's efforts that separate Molle Toyota from other car dealers and in today's highly competitive sales environment, it can mean the difference between success and failure. I am sharing my service experience to offer my thanks to Jan Myers for her efforts to make my visit very pleasant and helpful. Don Cleveland More

Appointment time was accurate, Mr. Anderson was efficient, friendly and gave full explanations of work to be done. I was in and out in less time than what was projected. Another young man explained efficient, friendly and gave full explanations of work to be done. I was in and out in less time than what was projected. Another young man explained what service was performed and suggested items that could be done on the next service appointment. More

How hard is it to get a front license plate bracket for a Prius? Apparently it is for this place. I called twice about obtaining a bracket and twice got a different price quote from parts dept. Was told to c Prius? Apparently it is for this place. I called twice about obtaining a bracket and twice got a different price quote from parts dept. Was told to come in anytime, buy their bracker, and theyd put it on for me at no charge. So far I was pleased with the service regardless of initial different pricing. When I took the car in I was told a third price and that they had no knowledge of what I was referring to. SO frustrating!! This should be cheap and simple fix, but leave it up to this car dealership to make it more expensive and difficult! Thanks for nothing! More