Molle Toyota - Service Center

Fishy crack At the beginning in the service departmenteverything was fine. After 3 and a half days, I received a call to pick up my car. After making the correspo At the beginning in the service departmenteverything was fine. After 3 and a half days, I received a call to pick up my car. After making the corresponding payment for the arrangements I receve my keys and left the place. About a mile or so to get out of the place I noticed that the windshield had a small crack. I immediately chexked with my wife to ask her if the windshield had a cracking and she said no and that I should come back to the dealer. I told her after picking the children from school because it was late already. By then it had been an hour after picking up the car, I knew that the car did not had a crack in the windshield when I left but after I took the car I did not check it before leavin the place. I trusted the service previously received. A month ago, I bought a new car there and the service was very good. We know and understand that accidents can happen, but people have trust in those places after being well treated and after an incident and how is managed we need to be defensive and video check the car before enter the shop plus witness. I was not notified that the windshield had a crack when i left. And do not check the vehicle when I leave there. Of course when I come back to the service department and ask if the windshield had a crack I was notified that it was already there and even the mwchanic told the servide person about the windshield but not when I was there. Sounds fishy. I should drive back to the dealer with my kids to fight for a windshield crack but we were shure it happend when was in the dealer. We acept that we didnt check the car before leaving. Unfortunately, we just bought a car in that dealer and we will have to deal with 2 years of free service. The good thing we can do it in other dealer. But we will also do our best to let our friends know about the experience we had and if they can avoid doing service of their cars in that place. And everything because of a windshield crack. More

Problem solved exactly as stated by service rep. Work done was at the cost stated and in the time given by the service rep. The concern for doing what needed to be done and no more seemed genuine. I Work done was at the cost stated and in the time given by the service rep. The concern for doing what needed to be done and no more seemed genuine. I have every expectation of returning for any future repairs. More

Molle easy to set appointments and they are not behind so I’m in and out fast. Miss the good coffee machine though, bring it back easy to set appointments and they are not behind so I’m in and out fast. Miss the good coffee machine though, bring it back More

Taking care of my Prius I have been taking my Prius to Molle Toyota since I purchased it. Dan Pelzer the service advisor is always helpful and follows up with me in a timel I have been taking my Prius to Molle Toyota since I purchased it. Dan Pelzer the service advisor is always helpful and follows up with me in a timely manner . Best part is they don’t charge me an arm and a leg and they do factory recommended maintenance. Even got me a great deal on tires when I needed them a year ago ( Buy three get one for a dollar ). I recommend this dealership as they are good to people and are good people. More

Always pleased! Never disappointed! Service visit. Easy peasy. Comfortable waiting area. Service representatives are friendly and thorough. Will continue to use Molle. Thank you fo Service visit. Easy peasy. Comfortable waiting area. Service representatives are friendly and thorough. Will continue to use Molle. Thank you for being the best at customer service! More

Great People Great Place!! Every time I have dealt with Molle received nothing but the best from the staff and service. This is a really great place to buy and/or service a car Every time I have dealt with Molle received nothing but the best from the staff and service. This is a really great place to buy and/or service a car. More

Great service Molle Toyota has great service department. They are quick and friendly. The technicians there are very experienced. I would definitely recommend them Molle Toyota has great service department. They are quick and friendly. The technicians there are very experienced. I would definitely recommend them to anyone who has repair needs. More