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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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November 03, 2020

All very good. His knowledge and helpfulness throughout was excellent in every respect. Also helped on Toyota Highlander I had worked on the day before with regard to radio and did so with equal knowledge. More

by DAVISTED
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

November 01, 2020

Jonathan took the time to research and respond to a question that I had concerning my transmission. Was impressed with his sincerity and his concern. More

by BVENTRILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cowart
Nov 02, 2020 -

Molle Toyota responded

Thank you for your positive feedback! I was wondering if something else happened because you only rated Molle Toyota with 2 out of 5 stars. Feel free to reach out if you have any questions or concerns. Have a wonderful day.

October 31, 2020

Bought my last three cars here. Great cars, great service, great people! Missing the free coffee. My only negative is that I waited three hours for what they told me was a 1 1/2 hour job. More

by MGSJR628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Molle Toyota responded

Thank you so much for your feedback as well as your loyalty! We appreciate you sharing your experience and we apologize for the wait time on your vehicle. Many times, small jobs can require much more labor than meets the eye. We can ensure you that it will always be done correctly in our care, though. If you have any questions or concerns please feel free to reach out. Have a wonderful day!

October 31, 2020

Excellent service. I have dealt with Molle since 2004 Excellent service. I have dealt with Molle since 2004 when I bought two cars from them and have had them serviced by them ever since More

by DAVISTED
Recommend Dealer
Yes
Employees Worked With
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Molle Toyota responded

Without great customers like you, we would not be here. So thank you for your business, and your loyalty to us throughout the years. We truly do appreciate it.

October 30, 2020

My experience there was great, didn't have to wait very long for my maintenance check with my car; also the service person Jason Murray was very polite and knowledgable; Great job Thank! U guys...!!! More

by EPIGGEE
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Jason. We look forward to seeing you again soon.

October 29, 2020

Every visit has been easy, from the check in and out process, to enjoying the waiting area. They have also been great about cleaning everything (pens, keys, etc.) after touching. More

by CASSIEANTHONY09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 30, 2020 -

Molle Toyota responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Take care!

October 28, 2020

In and out so fast! Brandon and the guys always take great care of us. It is a pleasure working with Brandon each and every time I’m there. More

by DADERNIER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

October 27, 2020

Always a pleasant experience when going to the service department. All are always friendly and helpful. Will alert you to potential needs and don't do a hard sell to get you to spend more which is appre More

by MiHo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

October 27, 2020

we have given up on using the Molle Service department. Your Service reps are consistently pushing product and services and not prone to listen. We no longer will use your service dept and were not happy More

by GEORGE.KOEPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Molle Toyota responded

We are saddened that you continually have disappointing experiences with our dealership and would like to apologize for the inconvenience. We strive to provide each guest with top notch customer service and apologize that you did not get that. Take care.

October 25, 2020

Quick and easy. They were very busy and said the service may take and hour or so, but were done in 30 minutes. Thank you Molle Toyota! More

by KCBILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Molle Toyota responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

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