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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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May 15, 2023

Amazing staff, very insightful and so willing to help out customers. Will definitely buy my new car here. Thanks More

by Scooby
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Crummey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Molle Toyota responded

Thank you for being our customer, we appreciate your wonderful review! We are thrilled that you had a great experience!

December 28, 2022

Justin is the WORST manager! He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or n More

by Brendag816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Davis
November 03, 2022

I traded a Toyota Tacoma 4x4 for a used vehicle on their lot. They were not at all willing to negotiate either the price of their vehicle, or the ridiculous offer they made for mine. I couldn't get them to More

by rlo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
JR Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason McAfee, Langdon Douglas
Nov 10, 2022 -

Molle Toyota responded

Thank you for reaching out. I did some digging and found out that your vehicle not only needed tires but also needed an air filter, oil change, front brakes, front brake rotors, the rear brake drums had to be cleaned and adjusted and it need an alignment. The trade in number we gave you (that you agreed to) was a couple hundred under KBB "good condition" since it needed work done to it. If you were this unhappy, then why did you sign the documents and agreed to the trade in number. We always give choices, never force or perused and you chose to make this deal.

Nov 11, 2022 -

rlo responded

You are wrong about the KBB value. You sold my truck in 1 day for 6300 dollars more than you gave me!! You can do a lot of brake jobs and tires for 6300!! According to the photos, you didn't even put tires on it!! Do you always put $15 dollars worth of gas in your customer's vehicle when they buy one from you?? You probably should let your customers know. That's a great selling point!!

July 06, 2022

Kaylin is very pleasant on the phone, friendly and knowledgeable, great customer service. Kaylin is definitely a valuable asset to Molle Toyota . More

by astroguy38
Recommend Dealer
Yes
Employees Worked With
Kaylin Rainwater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Molle Toyota responded

Thank you for your business and for the kind words about Kaylin!

June 17, 2022

Great mechanical service and great customer service--knowledgeable and friendly! I'd recommend this dealership to anyone! More

by wuumbaa99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 12, 2022

I inquired about a 12v battery for my Prius. I was told there were none in stock and had been on back order for months. I asked about a suitable replacement and was told “Toyota only recommend More

by chiefsfan1957
Recommend Dealer
No
Employees Worked With
Jordan Darby
Apr 14, 2022 -

Molle Toyota responded

We appreciate your insight and mention of your recent service with us. We apologize we fell short of your expectations. Best Wishes.

January 28, 2022

Made an appointment at 1:00 PM for an oil change and tire rotation with the promise of 30-45 minutes. My car was ready at 4:30 PM. The service was performed fine, but it felt like my appointment meant noth More

by svw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Molle Toyota responded

We would like to apologize for the inconvenience of the wait time to fix your vehicle. We were running behind that day. Please hang in there and we look forward to providing an improved experience on your next visit.

December 23, 2021

I've been buying cars (5) from Molle for a long time. And they always take care of me. Yesterday they were booked, but they got me in by 9am today. Problem solved within an hour. Sean at used cars is the More

by troydanielboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weissenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 21, 2021

I always get great service, and I always recommend this location to my friends and family. More

by cvestrada2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Beach
Nov 22, 2021 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 20, 2021

Tim Sutherland is a gret service writerr for your shop. He went out of his way toservice my vehicle and other who were waiting for service More

by JPVANEECKHOUT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Apr 21, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Tim. We look forward to seeing you again soon.