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2,389 Reviews of Molle Toyota - Service Center
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July 17, 2018
cater to men! I life your dealership very much and have no complaints about the service. They only think I have to say is that 6 months ago I brought in my car for I life your dealership very much and have no complaints about the service. They only think I have to say is that 6 months ago I brought in my car for an oil change and they guy came out to tell me that I needed a new battery and they could put one in for something like $150.00! I declined and this last visit I had my husband take the car in and they said the battery was good! What up with that?? More
by MMITEF.KREJCI
Verified CustomerEmployees Worked With
July 17, 2018
Service review I felt like my service technician really listened to me when I explained the issues with my cruise control. I was kept informed and he helped coordina I felt like my service technician really listened to me when I explained the issues with my cruise control. I was kept informed and he helped coordinate a trip home for me when the regular shuttle was running way behind to take me home. Keep up the good work all, Regards, Greg More
by GREG66209
July 17, 2018
Great service Was able to get appointment for 10,000 mile check and oil change within a week. Everyone was very friendly. Great service and very efficient. Was able to get appointment for 10,000 mile check and oil change within a week. Everyone was very friendly. Great service and very efficient. More
by Karen Hollon
July 15, 2018
Seemed less satisfied than past visits I was told it would an hour to do a wheel rotation and maintenance service. I usually give a little leeway on the timing. So at the hour and a half ma I was told it would an hour to do a wheel rotation and maintenance service. I usually give a little leeway on the timing. So at the hour and a half mark, someone asked my permission to add a rear wiper insert, which agreed to. I hired 10-15 minutes. 35 minutes later I inquired about the car. The customer service agent who was assigned to me wasn’t around. Another person found my keys and paperwork waiting, so he checked me out. I had a feeling the car was ready long before that. This wasn’t terrible but I wonder how much longer I would have waited if I hadn’t asked. More
by ljkatzif
Employees Worked With
Jordan Darby
July 15, 2018
Poor communication My experience with the sale side of Molle has been all positive. Service side, for my wife anyways, not so much. She needed to get the 30k service do My experience with the sale side of Molle has been all positive. Service side, for my wife anyways, not so much. She needed to get the 30k service done on her Molle purchased Highlander. She called the service center and asked if she needed an appointment and she was told no. She told them she got off at 3:00 and asked if that was too late. They told her it was not. She arrived at approximately 3:15 and was told that they would not be able to get her car in, but she could leave it over night. Since we made no arrangements for her to get a ride, nor did Molle offer to give her a service loaner, she left. When she got home, she told me what had happened and what they had told her. I was none too happy. I also told her that when she went back to get the work done, just to drive to the west service center. She called the next day and was again told she didnt need to make an appointment. She took my advice, and instead of going to the east service center, went to the west one. She came home and was pleased that she took my advice, not only was she able to get in right away, the service work she was told was going to take an hour and a half, only took an hour, and she said the service writer was extremely pleasant. It's a shame that my wife wasted time, energy, and resources going somewhere, only to find out that she wasn't going to be accomodated, even after asking about the necessity of making an appointment. More
by POGBUB
Employees Worked With
July 15, 2018
Thank you! The main reason for my great review was the woman at the service desk who helped me. She was very busy, but she let me know right away that she would The main reason for my great review was the woman at the service desk who helped me. She was very busy, but she let me know right away that she would be right with me, rather than ignoring me and letting me wait as so many others do. She was courteous and efficient and extremely helpful when she came to me. What a great employee and a great representative of Molle Toyota. She was at the first desk. More
by SUSANWHITE1010
Employees Worked With
I don’t know her name but she was at the first desk. Great smile, brown hair!
July 15, 2018
Simple, fast, and professional. Chris was very professional from the initial greeting, explanation of all the services that he will perform for me.to the final delivery of after the Chris was very professional from the initial greeting, explanation of all the services that he will perform for me.to the final delivery of after the services. More
by JAMES_JENG
Employees Worked With
Tim Sutherland
July 15, 2018
It was a long day They keep you updated on the service they are providing coming out to the waiting area and going over step by step what the inspection covered and the They keep you updated on the service they are providing coming out to the waiting area and going over step by step what the inspection covered and their suggestions that would help. More
by TCARUSO.TC
Employees Worked With
Jordan Darby
July 14, 2018
uk service I went for my 10000 mile warranty service. Service was beyond helpful.Angela answered my questions about paintwork that I needed on my car. She referr I went for my 10000 mile warranty service. Service was beyond helpful.Angela answered my questions about paintwork that I needed on my car. She referred me to the body repair dept adjoining service . I also was helped by the salesman who sold me the car last year. I asked Roy a bluetooth question. He was very helpful and friendly. More
by MARSHA.OCONNOR
Employees Worked With
Angela Gillihan, Jordan Darby, Roy Nketani
July 13, 2018
Recent service experience at Molle Toyota. It started with a very helpful and friendly service Advisor. We went over my recent service history, and discussed the items that I wanted done. He t It started with a very helpful and friendly service Advisor. We went over my recent service history, and discussed the items that I wanted done. He told me approximately how long it should take, and directed me to their spacious and comfortable waiting area.I was extremely pleased with this service experience. More
by BMILLS1953
Employees Worked With
Jordan Darby
