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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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November 11, 2020

Every thing was excellent, the service person, the wait area, the safety for Covid, the length of wait. Thank you so much. I'd buy another Prius just to get the service. More

by VLBONDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Molle Toyota responded

WOW! Thanks so much for your amazing, 5-star review! We appreciate you sharing your experience and have a wonderful day!

November 10, 2020

Brandon is a rock star He understands how to provide 5 star service and how to take care of his customers in all the right ways. He is the best ever. Tom A. More

by KCBRIGHTSMILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Brandon. We look forward to seeing you again soon.

November 08, 2020

Thanks Don. You're always honest & professional. It's nice to be able to trust my mechanic. I know you won't steer me wrong. More

by maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Molle Toyota responded

Thank you for your business and for the kind words about Don! Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Nov 10, 2020 -

maggie responded

You are welcome. I gave a lower rating on pricing because I could get service done for less at other places. However, I know how important genuine toyota parts and the integrity of the mechanics are to me. It is worth a few dollars more.

November 07, 2020

My problem was with the people taking care of the warranty. Jason called nearly every day to let me know they still had not come to pickup the wheels they needed to fix. More

by gkandgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 06, 2020

Service rep, Jason was extremely helpful and the work done on my vehicle was done timely and efficiently. The price for the exstensive work I had done was unbelievable! More

by CELIACHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review and we look forward to seeing you again soon.

November 06, 2020

I was in for normal maintenance and a previous problem of the leaking of transmission fluid was detected. The technician drove my car 3 times but was unable to recreate the problem. Assistant manager Jorda More

by AKAJH49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Darby
Nov 10, 2020 -

Molle Toyota responded

Thank you so much for sharing your experience. We really appreciate the great feedback! If you need anything at all, don't hesitate to give us a call!

November 05, 2020

Gene, my rep, was great and service was prompt. My Gene, my rep, was great and service was prompt. My problem was with other employees in the vehicle drop off area who weren't wearing masks. Masks a More

by 4Runner
Recommend Dealer
Yes
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Molle Toyota responded

Thank you for your feedback. We do try to follow all the protocols to keep our customers and employees safe. I apologize that you didn't feel safe during your recent service visit. It's important to our dealership that everyone feels safe, so I will pass this feedback along to our service manager to review. Take Care!

November 04, 2020

Efficient and quick. The waiting area was sparse but Efficient and quick. The waiting area was sparse but clean and “covid” safe. My service write was polite and covid safe too. My car is running p More

by Happywithservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 05, 2020 -

Molle Toyota responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Take care!

November 04, 2020

Jason and Don both made my service experience a good one and I left confident that the work was done correctly and would keep my vehicle safe. More

by MCPHERSONSALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about our team. We look forward to seeing you again soon.

November 03, 2020

My ticket says Jeremiah Beach. I told him that my breaks make noise. He was very unfriendly from the beginning. 20 Minutes later he came back and told me that my breaks are fine. I told him let me show you More

by MODSAD1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Beach
Nov 04, 2020 -

Molle Toyota responded

Thank you for bringing this to my attention. I apologize for your experience and our service manager is trying to reach out to you to discuss this further.

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