Molle Toyota - Service Center

Just shy of Excellent This was my first regularly scheduled maintenance experience and it went very smoothly, right up until the end. It was a long day for everyone, so I This was my first regularly scheduled maintenance experience and it went very smoothly, right up until the end. It was a long day for everyone, so I know everyone just wanted to go home. All representatives were busy, so I waited my turn. Two of the three reps were actively working to get people moved along, but the third was sharing a lengthy story about a bad wreck with his customer. My representative cleared two or three people before he got to me. Mine was simple, so all I had to do was wait for my car to be brought around. As I was leaving, I noticed the long-winded rep still hadn't gotten his customer out the door. If I had been his customer, I'm not sure that I would have been as patient. If I were his co-worker, I know I would feel angry. Everyone could have been on their way home much quicker, if everyone remained professional and carried their own weight. I think Jordan Darby was my closing representative, and he was completely professional. These comments were all based on my observations. More

Excellent Service Department Oil change, tire rotation, routine pre winter service. Done within 1 hour 15 minutes of appointment time. Kept informed of cost, very reasonable. Cu Oil change, tire rotation, routine pre winter service. Done within 1 hour 15 minutes of appointment time. Kept informed of cost, very reasonable. Customer sine 1997. More

Well Trained Employees This is a busy service department. The employees know how to get people in, one at a time. They take time to fully inform each customer, with details This is a busy service department. The employees know how to get people in, one at a time. They take time to fully inform each customer, with details and expectations of each item. More

Oil and Transmission Fluid I always take my Corolla to Molle for service. Friendly and helpful staff, nice facility and quality work. On this visit Corina was great, talked t I always take my Corolla to Molle for service. Friendly and helpful staff, nice facility and quality work. On this visit Corina was great, talked through all the maintenance recommended and helped identity discounts that might apply. She was also funny and very engaging. More

Oil change and 40,000 mile check The agent was friendly and efficient, and my car was finished in a timely manner! The service department at Molle is awrsome.i would recommend them t The agent was friendly and efficient, and my car was finished in a timely manner! The service department at Molle is awrsome.i would recommend them to everyone. More

Professional and on time I was pleased with the professionalism and on-time service. Clean waiting room area. Was disappointed about my key fob not being warrantied. I was goi I was pleased with the professionalism and on-time service. Clean waiting room area. Was disappointed about my key fob not being warrantied. I was going to cost me $107 to purchase as well as programming for $72. I thought that was outrageous. I know they can be bought cheaper online and install cheaper. You would have thought under warranty they would have gave me a break. Oh well not happy about that. More

Simple Oil Change and Rotate Tires Made advance appointment @ 8:10 AM for oil change & Tire rotation. Service took 90 minutes! Was expecting the usual 45 min w/appt. Car returned di Made advance appointment @ 8:10 AM for oil change & Tire rotation. Service took 90 minutes! Was expecting the usual 45 min w/appt. Car returned dirty without usual complimentary wash. Employees are very friendly but new ones every time I am there for service. Lounge and waiting area is excellent-appreciate the change in tv channel showing Fox news. My only issue is I felt the time frame for my service was too long, especially since I had an appointment, arrived on time, and the service was not complex. I have been using Molle Toyota for my service for many years and have noticed a change in the quality of service pertaining to length of time to wait, and suspect it is because they are working in cars without appointments. More

USB port not working Excellent service, did what they said they promised. It started with a update to Entune/Scout. Would not work. The Scout IT people were no help. Do Excellent service, did what they said they promised. It started with a update to Entune/Scout. Would not work. The Scout IT people were no help. Do not like this app. The service Manager came to my rescue and solves the problem. More

It was excellent The customer service was excellent . Just a wonderful experience. Service was great and very helpful . They called me back when they realize it won't The customer service was excellent . Just a wonderful experience. Service was great and very helpful . They called me back when they realize it won't get done same day More

Gread It was good easy quick and quality work was done. Nice lounge area, the workers are competent and make everything simple. It’s a good place to get a l It was good easy quick and quality work was done. Nice lounge area, the workers are competent and make everything simple. It’s a good place to get a lube. More