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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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November 25, 2020

Drop off was easy and I didn’t have to wait long for the service to be completed. Overall good experience. I will get service there again More

by STARCRUZ12000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 30, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

November 25, 2020

It started out good as usual but when I came to pick up my car from service my agent was not available. I waited a while but when no one helped me I asked someone who had just finished with a customer. He More

by MSGS2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Molle Toyota responded

We appreciate you leaving this honest feedback about your service experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. We sincerely value your business and look forward to your next visit!

November 23, 2020

Great job in maintenance making this old person feel safe. Everyone masked and paying attention to distance. Thank you! Of course, I got the usual great service from the good folks at Molle! More

by PJS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Molle Toyota responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Take care!

November 23, 2020

Love my new Michelin Sport tires for my 2017 Prius! Molle provided several coupons pffering tire savings, alignment & balancing plus road hazard included! Now I feel safe for winter driving! More

by SJSAGEKC
Recommend Dealer
Yes
Employees Worked With
Gene White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

November 22, 2020

Service was provided in a timely manner as usual. Appreciate the coupon offered for my oil change. Fixing my burned out headlight was cost effective! Thanks!! More

by JEANETTESMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review and we look forward to seeing you again soon.

November 21, 2020

My 2009 is running well at 138,000 ! If it was a domestic car, I would be in the second. Mine was actually made in Japan. I have really been impressed with Toyota. More

by SIDNEYL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Molle Toyota responded

Thank you for taking the time to leave a review for us at Molle Toyota. We're happy we could meet your expectations!

November 21, 2020

Just another annual trip to truck service to silence a dashboard speaker grill from squeaking in the cooler fall weather. This issue apparently is a manufacturing problem that was not corrected originally More

by BBBEHRENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 23, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 21, 2020

I was very disappointed when they tried to give me a bill or an estimate of $3,000 for a front end alignment for new tires I was told the front end alignment would be $300 I'm at the tires would be $2,700 I More

by DEBBIEFISHER99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gene White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Molle Toyota responded

Debbie, I spoke with your service advisor whom was not Gene, so it took a little while to find your information. Your print out was so high because it was a total of 3 sets of tires. The print out reads 3 different levels of quoting tires (Good, Better, and Best). So that high figure was the 3 quotes added together. If you have any further questions please reach out to our service manager Jordan Darby. Hope this clears up the confusion. Take care.

November 19, 2020

They were so kind and understanding of my situation. They were professional test personal enough for me to come back to them and buy a car. More

by LEILANISMITH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Garcia
Nov 20, 2020 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 18, 2020

Justin Ayers coordinated warranty work at the body shop. It was finished quickly and professionally. I know that if I have a concern about my Toyota the folks at Molle are their to listen and find solutions More

by mchapman2289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Molle Toyota responded

Thank you so much for sharing your experience. We really appreciate the great feedback! If you need anything at all, don't hesitate to give us a call!

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