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2,389 Reviews of Molle Toyota - Service Center
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October 24, 2018
Seats not tightened back down, car left more dirty Sean did his best to clean things up and working with him was great. I think there some other distracted techs that did the work. I now have to brin Sean did his best to clean things up and working with him was great. I think there some other distracted techs that did the work. I now have to bring it back as the “passenger side “airbag off” light is remaining lit. One of the carpeted mats is missing and all now have stains that they didn’t have when I left. The leather seats are also more solliled than when left. It is apparent that the didn’t protect or take care to keep the vehicle from getting dirty when they did the work. Additionally, I think the cabin air filter should have been changed to help get rid of the rancid water smell that come out when turne the Dan back on. More
by CSMRJCORD@GMAIL.COM
Verified CustomerEmployees Worked With
October 22, 2018
Service Center The Service Center is easy to use. The employees are knowledgeable. I usually drop my car off and come back when it's ready, but there is a nice waiti The Service Center is easy to use. The employees are knowledgeable. I usually drop my car off and come back when it's ready, but there is a nice waiting area if you want to wait for your car. More
by LBRADT
Employees Worked With
October 22, 2018
New tires for our Sienna Called Molle and got a all-in price quote for 4 new tires for our 2015 Sienna. Ordered Firestone FR710s with an alignment. Arrived at Molle at the a Called Molle and got a all-in price quote for 4 new tires for our 2015 Sienna. Ordered Firestone FR710s with an alignment. Arrived at Molle at the appointed time. Was given a higher price than the all-in price quoted over the phone. Molle agreed to honor the quoted price. Left our Sienna and took their convenient shuttle. While in the shuttle, Molle called and informed us they did not have our tires in stock and offered us a higher priced tire. Since we had a lower all-in quote from another dealer, we returned to Molle to pick-up the Sienna with no work being done. Talked with the service agent who said they could get the Firestone FR710s in two days and would probably give us a $20 to $40 discount which would make up for our wasted time. In 2 days, returned to Molle at the appointed time, and was given a price about $100 more than the all-in quoted price. Again Molle agree to honor the quoted price. After tire installation, I found no documentation of an alignment other than the price. Molle said the report was probably not printed. They were not able to print the alignment report and said they would need to rerun the alignment check. Waited while they re-ran the alignment, was given a report that said the right rear tire was out of alignment, and was told it would take about 5 hours to fix and they would need to dismantle the rear of the Sienna to correct it; but, that it was only slightly out of alignment specification and was not worth fixing. We paid and took our Sienna without the alignment fix. We have been satisfied with our dealings with Molle until this fiasco. Four different price quotes, each subsequent quote higher than the original all-in quote and a botched alignment. We're not happy. More
by manningcindy86
Employees Worked With
October 20, 2018
Took care of a problem quickly and efficiently I brought my 4Runner in for routine service and had a complaint about a rattling noise I would hear intermittently. The service rep drove out with me I brought my 4Runner in for routine service and had a complaint about a rattling noise I would hear intermittently. The service rep drove out with me to ID the sound. They took care of the issue quickly, without charge, and drove the vehicle before I picked it up to make sure the noise was gone. I've had the 4Runner back for days now and the problem is fixed! Sean was great to work with. More
by KG
Employees Worked With
October 20, 2018
Oil change and tire rotation I use this dealership for both my 2013 Rav 4and my daughter's 2017 Rav 4 - both of which were purchased from this dealer. My experience is usually go I use this dealership for both my 2013 Rav 4and my daughter's 2017 Rav 4 - both of which were purchased from this dealer. My experience is usually good here but this one - not so much. I must say that Corina was great - but there was a situation she had no control over. When I got to my car, it wouldn't start. Hmm. Curious. Turns out the battery was bad but the tech had not told Corina or me. I had the dealership jump start me after they looked at my battery and also couldn't start it. So I drove off wondering what to do as my battery had never given me any indication of trouble. I stopped by an auto parts store to price a battery vs. Toyota and he showed me how the battery was an 84 month Toyota installed battery dated 2016!! I went back to the dealership expecting a free battery since it was much less than 84 months. Nope! They made me pay 50% of it. And none of your employees had pointed out to me that my battery was under warranty. They just tried to sell me a new battery for $120. So I spent almost half a day waiting for my car including oil change, tire rotation and now additional time for the battery. I'm not very happy. - More
by stevewub
Employees Worked With
Corina
October 19, 2018
Service As before the service is excellent. All employees are courtious & helpfully. The facility’s are always Clean & comfortable. Employees at all the As before the service is excellent. All employees are courtious & helpfully. The facility’s are always Clean & comfortable. Employees at all the Molle facilities are always very helpful. More
by CASAFERRO
Employees Worked With
Jordan Darby
October 19, 2018
can't say I was pleased with the time it took to change oil I had a appt. time for a oil change, took over two hours to accomplish. was told a lot of walk-ins before me. was told appt. times are first, ok, but I had a appt. time for a oil change, took over two hours to accomplish. was told a lot of walk-ins before me. was told appt. times are first, ok, but move the other cars to another lot or elsewhere so the attendants can get to the cars with an appointment. what is really irritating is that no person came to inform me of the wait. approx. one and a half hour later I inquired. Not good. More
by SASSYHOP
Employees Worked With
Jordan Darby, Tim Sutherland
October 19, 2018
Good experience We took our truck in to be serviced since it has been a while. The service men found the brakes needed repairing and replacing various items and a few We took our truck in to be serviced since it has been a while. The service men found the brakes needed repairing and replacing various items and a few other things. The truck needed a good check up and a “once over” since it is older and has been driven quite a bit. I am thankful they found these things so driving the vehicle is safer. More
by Pemw
Employees Worked With
October 17, 2018
Very frustrating When I got my car back the display under the steering wheel was fouled up. It took me 45min and a lot of frustrating time to get it back to what it wa When I got my car back the display under the steering wheel was fouled up. It took me 45min and a lot of frustrating time to get it back to what it was when I brought it in. This is not the way to get a satisfactory answer More
by Billgrubb
Employees Worked With
October 17, 2018
I was there to have a new tire put on When I got home and opened the back of my car - I was disappointed to se the service person did not put my spare in properly so the tops of the spare When I got home and opened the back of my car - I was disappointed to se the service person did not put my spare in properly so the tops of the spare compartment does not close. Now I have to find someone who can lift the tire out and put it in properly. More
by CONNIELERB
Employees Worked With
No idea who helped me.
