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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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December 30, 2020

Experience was great, Brandon was helpful, and got me in and out in the time mentioned. Overall great experience, and will come back again soon. More

by JMKOMAROMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Brandon. We look forward to seeing you again soon.

December 30, 2020

I bought my vehicular and always serviced here. When I had a nail in my tire durning a snow storm they fit me in and patched it up with in 30 min . This is why I continue to give them business . Great peo More

by BERNADEAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sutherland, Jay Beach
Dec 30, 2020 -

Molle Toyota responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. My only concern is under "recommended" it says No. That lowers our score, could this be a mistake? If you have any concerns or questions please reach out to our service manager Jordan Darby. Take care.

December 29, 2020

I was able to bring our Lexus for oil change and tire rotation and the service department was able to perform the work expeditiously. Thank you for a job well done. More

by CHARLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Molle Toyota responded

Charles, thank you for your positive feedback! Have a wonderful day!

December 28, 2020

Mr. Don Pelzer was gracious to provide excellent auto service to me on short notice and without an appointment. Also, I did not know the service dept closed at 5:00 PM instead of 7:00 PM, due to Covid w More

by CECILBAILEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review and we look forward to seeing you again soon.

December 27, 2020

The service was thorough and was completed in the time that frame given. The advisor was professional, courteous and friendly! The waiting area was clean and accomodating. More

by MCARTER444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Beach
Dec 29, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 25, 2020

Took our 4-Runner in for three items. But they only fixed two. My air pressure light is still on and not corrected. I ask the tech to fix this issue, and I don’t even see it written on the work orde More

by cairerj
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cowart
Dec 29, 2020 -

Molle Toyota responded

Thank you for reaching out. I will pass this message along to our service manager. Have a wonderful day!

December 22, 2020

Very pleasant facility very clean. People are very polite I am very helping. I felt no pressure and no corrasion. I actually had a very good time buying my steprunner. More

by ORTELLA.WILLIAMS
Recommend Dealer
Yes
Employees Worked With
Steve Hennecke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Molle Toyota responded

Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!

December 19, 2020

Service for oil change and tire rotation was a disaster. Was not even told rotation not done nor that nail was in tire. The service guy who started handed off to another to check out who didn’t even look at More

by SWILLIAMS4211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Beach
Dec 21, 2020 -

Molle Toyota responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact our service manager Jordan Darby at 816-942-5200. We hope to hear from you soon. Take Care.

December 18, 2020

I think it was just an oil change which went well. Will be happy when we can get back to using the courtesy vans again safely. More

by BBBEHRENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2020 -

Molle Toyota responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

December 17, 2020

on-line reservation and brought the car in early to allow more flexibility. Car done in an hour! Happy Holidays to the entire staff that helps us all year long! More

by donfuson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review and Happy Holidays to you as well. .

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