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Molle Toyota - Service Center

Kansas City, MO

4.3
2,389 Reviews

2,389 Reviews of Molle Toyota - Service Center

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January 09, 2021

I had my car service for I have had it for 6 months. I I had my car service for I have had it for 6 months. I received a dink in the driver's side door, so I reported it to the person that wrote up my b More

by CHILI66062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Seaman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hennecke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Laffoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Gannon, John Sanson, Monty Knight
Jan 11, 2021 -

Molle Toyota responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our service manager has reached out twice and left a message both times. I noticed you have listed/rated several employees from different departments on this review. Monty and Jim are not in new/used sales or service. Could this be a mistake, please reach out so we can look further into this. We hope to hear from you soon.

Jan 12, 2021 -

CHILI66062 responded

No one has called me or left me a message. Monty & Jim must be managers, because on the survey it showed 3 managers, but no department. So I have no problem taking Monty & Jim off the review. But again no one has called or left me a message. My phone # is 913-633-4168, they have my wife's # on the invoice and she did not say that anyone called or left her a message.

Jan 13, 2021 -

Molle Toyota responded

Thank you for reaching back out. I will certainty pass this message along to our service manager Jordan Darby. Thank you for removing some of the employees that were rated in this review. The low ratings effect their individual scores for our dealership. We strive to provide each guest with top notch customer service and we truly apologize that you did not get that.

January 08, 2021

Don is the best you have and the main reason I've stayed with Molle so many years. He has supported my claims when others were saying not our problem. Eventually management change and I was appropriately More

by fredschoell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Don. We look forward to seeing you again soon.

January 08, 2021

Brandon Holsburg is the best service advisor I have been fortunate to work with! I followed him from Hendrick to Molle. He is always courteous, helpful and prompt. More

by BRIANFROOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We really appreciate the positive review about Brandon. We look forward to seeing you again soon.

January 07, 2021

Brandon in the Service department was very efficient and helpful. I needed a new tire on my 2 week old Rav 4. The tire was ordered and arrived on a day. More

by JANMANNY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Brandon. We look forward to seeing you again soon.

January 04, 2021

I purchased my car here and have had it serviced here for 6 years. Most of the time I have had excellent service. My appointments meet my time expectations. More

by VIRGINIABATTAGLIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Laffoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sutherland, Jay Beach
Jan 04, 2021 -

Molle Toyota responded

Thank you for your positive feedback!

January 03, 2021

Service was on time, quick, and everyone was friendly. The waiting area was clean and refreshments were available. This sentence is required to meet the 25 word minimum. More

by KANSTAETT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2021 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 03, 2021

Great! Super team of hard working people. They sent time and made me feel comfortable. Good social distancing in waiting areas and they mask to protect everyone! More

by ESJANE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Molle Toyota responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Take care!

January 02, 2021

I had a very good experience with service. Although they didn’t know how to answer my question about setting up my text on the car, they referred me to a sales associate who could answer my questions. More

by VLAMPE
Recommend Dealer
Yes
Employees Worked With
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Molle Toyota responded

Thank you for your five star review. The Molle Toyota team is delighted we could serve you so well.

January 01, 2021

Everyone was very nice. Jesse kept me up to date with each process. Kelly was always very nice and helpful. Ruth was amazing and always willing to help and answer all of my questions. Molle had my vehicl More

by petespeach
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly McCord 5 Stars! Jesse Salazar 5 Stars!! Ruth (collision center) 5 Stars!!!!!
Jan 04, 2021 -

Molle Toyota responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

December 31, 2020

Fast, friendly service and they found me a cheaper rate for my service. Kept me up to date on timing and when I could expect service to be completed More

by CESSER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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