Molle Toyota

It’s a strange time to buy a car. No one is functioning at full capacity during shelter-at-home so my experience may have been impacted by that and I know it. I had some contact with Internet sales as I wa at full capacity during shelter-at-home so my experience may have been impacted by that and I know it. I had some contact with Internet sales as I was doing my research to buy a car when my 12-year-old Honda finally needed more repair than it made sense to pay for. I scheduled a test drive, as one does these days, as there was a car at Molle Toyota that caught my eye. I showed up to an appointment that was set with an Internet Manager who passed my appointment to someone else without informing me. I did not appreciate that. Fortunately, the used car salesman/manager I worked with instead was kind, patient and helpful. He did what was needed to assess my car for trade in, offered a fair prices, and helped me prep for my test drive in a hybrid as I was unfamiliar with them. I had a wonderful experience with him, and made the purchase I did due to my interaction with him. It was, however, frustrating to go into my meeting with the financial person to find some of the things I discussed in sales different, such as the low interest rate I wanted not being set in stone and not being able to use the 90 day payment free incentive being advertised right now due to the lender used (the fine print, which was never discussed with my by the sales person). After that things were alright, but not nearly as connecting or helpful. It appeared that the financial person I spoke with tried to slip in a $1,400 warranty purchase without my knowing it, which I did not appreciate. He tried to negotiate a payment for it without telling me the full price, and seemed visibly annoyed when I said I did not want to purchase it. He also seemed annoyed when I reminded him I could go through my own bank to get a lower loan interest rate than what he was offering (which I had discussed with the sales person) and that was after he glossed over the exact interest rate (a full point higher than what I discussed with the sales person) to begin with. Would a man have been told that the finances would “just work themselves out” or that the interest rate was “4 and some change”? I don’t think so. Overall, I rate the experience as good, but that is heavily based on my interaction with the used car salesperson/manager. I am grateful for him, my newly purchased car, and a little more experience under my belt in dealing with car sales. Valuable lessons learned for next time. More

Gene was amazing! He talked me through all of the necessary service and respected my request to keep in affordable in these difficult financial times. He is such a great example of customer service. necessary service and respected my request to keep in affordable in these difficult financial times. He is such a great example of customer service. I will definitely request him specifically next time I am in. More

Brandon in service helped me with maintenance on my 2015 Toyota. He was polite and made me feel welcome. He even provided me with a loaner so I wouldn’t have to wait around until the job was done. Thank you Toyota. He was polite and made me feel welcome. He even provided me with a loaner so I wouldn’t have to wait around until the job was done. Thank you Brandon for your excellent customer service! More

Great people to work with Had a wonderful experience working with the team at Molle. I would highly recommend anyone to go out there for sales or service. Great communication Had a wonderful experience working with the team at Molle. I would highly recommend anyone to go out there for sales or service. Great communication and pleasant to work with. More

Needed to get new tires and service my car The work was done in a timely fashion and I was awarded some good savings on both the tires and the service. Thank you Molle Toyota. The work was done in a timely fashion and I was awarded some good savings on both the tires and the service. Thank you Molle Toyota. More

Excellent As in the 10 years since I bought the car at Molle's the service was first rate. I would commend to everyone. Keep it up! As in the 10 years since I bought the car at Molle's the service was first rate. I would commend to everyone. Keep it up! More

Great service, nice people Everything was great, I have purchased 3 or 4 new cars from Molle Toyota. My new Truck that I ordered came in earlier than expected! Everything was great, I have purchased 3 or 4 new cars from Molle Toyota. My new Truck that I ordered came in earlier than expected! More

No need to haggle as the price was already set below reasonable. Held our car and had it ready when we came to pick up. reasonable. Held our car and had it ready when we came to pick up. More

Molle always comes through! My wife trusts Molle and keeps sending me back here and I must say, she is right!! Thanks guys!! I had a collision and then a rental. You were amazing! keeps sending me back here and I must say, she is right!! Thanks guys!! I had a collision and then a rental. You were amazing! More

Dead Battery While we’re all trying to stay home as much as possible, I guess it stands to reason that if you only fire up the Prius once a week for a grocery run, While we’re all trying to stay home as much as possible, I guess it stands to reason that if you only fire up the Prius once a week for a grocery run, it might not be a good thing. Nevertheless, the sounds of silence on a dead battery came as quite a surprise Friday morning. After a quick jump start from AAA, I was greeted by a hand-full of technicians at Molle Toyota Service Center like I had won a prize. No waiting! They appeared to be ready and eager to tackle any problem! The trip wire out front rang the bell, the glass garage door magically rose and I was waved all the way forward to what seemed to be a cheerful gaggle of guys assembling at the end of my run as if seeing “a car” was a sight for sore eyes. Thanks to Jason and the team who took good care of me on Friday, April 3, 2020. Stay well! More