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Molle Toyota

Kansas City, MO

4.5
4,752 Reviews
Welcome to Molle Toyota – Family-owned and locally operated, for more than 36 years, Molle Toyota has been recognized as one of the premier Kansas City Toyota Dealers and equally proud to be recognized for our exceptional level of customer service. THANK YOU KANSAS CITY for choosing Molle Toyota - the largest volume Toyota dealer in the Kansas City Metro area for 25 years in a row! Located in Kansas City, Missouri, our customers drive from several nearby communities including Olathe, Lee's Summit, Merriam, Leawood, Overland Park, and Lenexa to check out our great selection of new, used, and Toyota Certified Used Vehicles, trucks, and SUV’s and to service their vehicles with us! In a recent review, one customer writes, “Molle Toyota was professional, helpful and not pushy when it came to selling me the best car! They didn't over-sell a high option vehicle and gave me every option I could possibly dream of!! They made sense, made a great deal and I drove away feeling very comfortable with my purchase. They went the extra mile, even staying open two hours after close of business on a Saturday night to get me in the car I've always wanted! Unmatched dealer, unmatched service and very friendly group of people!! We will be back!!!” *Based on new vehicles 2021 sales ranking by Toyota Motor Sales, Inc. for the Kansas City region.
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601 West 103rd Street

Kansas City, MO

64114

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Showing 4,752 reviews

June 25, 2020

Professional and the best pricing on their Toyotas. No other area dealer could match their web price. I got a great price for my new car without having to deal with a bunch of back and forth or haggling. More

by WZD081
Recommend Dealer
Yes
Employees Worked With
Steve Hennecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Parman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our sales department! It was a pleasure to help you, and we look forward to doing so again.

June 25, 2020

Reasonable to deal with. Molle was very professiona overall. Their new vehicle pricing was very competitive. The sales staff were very helpful. The only negative I would me More

by MGTHUROW
Recommend Dealer
Yes
Employees Worked With
Phil McGan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Molle Toyota responded

Thank you so much for your review! We value your business and appreciate you!

June 25, 2020

The sales department of this dealership was so GREAT and very helpful. The finance department of this dealership was absolutely TERRIBLE. The finance department took forever to review the loan and asked for More

by BELL.JESSICA0212
Recommend Dealer
Yes
Employees Worked With
JR Schaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Herder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Langdon Douglas
Jun 26, 2020 -

Molle Toyota responded

We apologize that your experience in finance was less than pleasant. I assure you this isn't our typical business practices. We're passing your note to our management for review and appreciate you letting us know.

June 25, 2020

Experience was pleasant and I received a competitive, good price on my purchased. Truck was well presented. All options were covered to satisfaction. Only this survey that requires 25 words or more is a More

by tjq_01
Recommend Dealer
Yes
Employees Worked With
Rodney Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil McGan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Molle Toyota responded

Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!

June 25, 2020

It is a ways for me to drive but I wouldn't take it anywhere else. You guys always do a great job. Keep up the good work. More

by PJEANNEJONES
Recommend Dealer
Yes
Employees Worked With
JR Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil McGan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Pelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Gannon
Jun 26, 2020 -

Molle Toyota responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

June 24, 2020

New lease car delivery Excellent delivery service. As a former manufacturer field service manager I was pleased with the professionalism and accuracy of the delivery process More

by RCSTROTHER
Recommend Dealer
Yes
Employees Worked With
Roger Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2020 -

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

June 24, 2020

Recall Service I was treated with courtesy when I arrived for my vehicle appointment for a recall repair. The waiting area was clean and I felt safe in there waitin More

by NJONES38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Molle Toyota responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for! Thank you for your review and have a wonderful day!

June 22, 2020

Failed my car stating wipers and bad tire. When I checked tire was within limit and wipers ok. When challenged said cord was showing, it was not. Lost of trust with Molle due to experience. More

by B Rose
Recommend Dealer
No
Employees Worked With
Jay Beach
Jun 22, 2020 -

Molle Toyota responded

We regret to hear that you are displeased with your recent experience with us. We did exactly what Toyota recommends and tried explaining that to you. If you have any other questions or concerns please feel free to reach out to our service manager Jordan Darby at 816-942-5200. Take Care.

Jun 22, 2020 -

B Rose responded

This is total BS. Your service writer out and out lied. First of all, I read the MODOT manual. According to the manual, wipers fail if they have missing pieces, they were 100% in tack. As for the tires, I have a tread gauge. I measured the tread depth and challenged to bring the car in as my son took it in for me. The service writer said, "well the mechanic said there was cord showing" at that point I told him, if that was the case, I will apologize. I will personally inspect the tire. I later pulled the tire off and inspected, there was no cord showing. It was getting to the point where I would replace the tire, but should have passed. My son who took the car in for me is pretty laid back. He made the comment that the service writer was trying to up sell him on a set of tires. After 7 years of great experiences, this guy broke the trust.

Jun 24, 2020 -

Molle Toyota responded

We apologize that you feel this way but we were not trying to be malicious at all. I can assure you that the negative details you've mentioned do not reflect our typical business practices. Customer satisfaction is important to us so please contact our Service manager Jordan Darby to let him help you through this misunderstanding.

June 21, 2020

No high pressure I had a pleasant enough experience buying a used car from Molle. The salesman, Shawn, was very nice and didn't try to push me into anything. More

by lizolson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weissenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Molle Toyota responded

Thank you for taking the time to leave a review for us at Molle Toyota. We're happy we could meet your expectations!

June 20, 2020

Requested oil change. When i got my car back they did not change oil, but rotated tires and charged for this service instead. While I’m in waiting room, please alert me that services will not be rendered so More

by Rwd123
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2020 -

Molle Toyota responded

We apologize, we were providing the Toyota recommended basic maintenance and an oil change was not needed. Your Toyota uses a full synthetic oil which is 10k miles or one year. If you have any other questions or concerns please feel free to reach out to our service manager Jordan Darby. Take Care.

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