
Molle Toyota
Kansas City, MO
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I recently brought my 2012 Toyota Corolla to Molle Toyota for service. Normally, service customers are greeted by the service representatives. On this occasion, I was greeted and assisted by Jan Myers. She w for service. Normally, service customers are greeted by the service representatives. On this occasion, I was greeted and assisted by Jan Myers. She was assisting the service representatives by helping customers out of their vehicles, offering a friendly smile and greeting and directing them to the nearest available service representative. This is not in the realm of Jan's normal responsibilities. Jan took it upon herself to lend extra assistance to service customers. I rarely see this level of extra attention at any service facility. While Jan was assisting me, she made me feel like I was the only person in the building. She was totally focused on helping me with my service visit. I took note that Jan provided this same extra level of service to every customer she came in contact with. This level of service is rare anywhere these days. It's the extras like Jan's efforts that separate Molle Toyota from other car dealers and in today's highly competitive sales environment, it can mean the difference between success and failure. I am sharing my service experience to offer my thanks to Jan Myers for her efforts to make my visit very pleasant and helpful. Don Cleveland More
During my visits researching models and going through the narrowing down process, I was never bothered by sale calls or pressure of buying. I felt the dealership was available for answering my questions and narrowing down process, I was never bothered by sale calls or pressure of buying. I felt the dealership was available for answering my questions and helping me with the purchase of my vehicle. Overall, it was positive experience and I will, definitely, refer to the dealership. More
We have purchased vehicles from Molle for many years and the level of service is outstanding. Anthony was not pushy, but very polite and listened to us as we discussed our wants and needs. The buying expe the level of service is outstanding. Anthony was not pushy, but very polite and listened to us as we discussed our wants and needs. The buying experience was actually very pleasant and did not involve lengthy negotiations. We traded in two vehicles for new ones in a very short amount of time. More
This was such a pleasant surprise. From the moment I entered until the time I left I felt I was taken in like family and treated the best I have ever been treated at a dealership. They were caring and entered until the time I left I felt I was taken in like family and treated the best I have ever been treated at a dealership. They were caring and listened to all I was interested in and helped me make a very good decision. More
Anthony and Jay were very helpful and informative and made my first car sale smooth and easy. Anthony even came to my house and picked me up himself to drive me to the dealership. Amazing deal and servic made my first car sale smooth and easy. Anthony even came to my house and picked me up himself to drive me to the dealership. Amazing deal and service! More
My experience with Molle Toyota and specifically my sales representative, Charles Craig was second to none. I had visited another local Toyota dealership initially and they did not have the vehicle in stock representative, Charles Craig was second to none. I had visited another local Toyota dealership initially and they did not have the vehicle in stock that I was looking for even though I was told they did. I gave Molle a call and the receptionist notified they did in fact have the particular vehicle I was looking for. I made the mistake of not going to Molle first. The dealership is very well maintained and exudes professionalism. Charles Craig, my sales representative was very helpful in showing me the vehicle I was interested in and didn't hesitate when it came to me test driving the truck. The demeanor during the test drive was both professional and friendly as we not only talked about Molle, the truck I eventually purchased but also talked about things that made me feel valued and not just a sales quota. The negotiating and purchasing process was pleasant as well as I felt good about purchasing my first truck and that I left Molle Toyota with a good deal and that I had a quality truck that I can take pride in and thoroughly enjoy and have a A+ service from both Molle and Toyota as a company. I know when the time comes for a new truck I will buy another Toyota from Molle Toyota. I recommend that anyone in the market for a new truck look at Toyota because their quality and reliability is the best in the market and if you want a good deal with an informative, receptive and friendly staff visit Molle Toyota. More
Pleasant experience - knowledgeable and friendly. I ordered a 4Runner, and Molle worked hard to find it via dealer trade and they eventually did. It was all very easy! ordered a 4Runner, and Molle worked hard to find it via dealer trade and they eventually did. It was all very easy! More
Juan was an amazing salesperson. He was so knowledgeable, honest, and friendly. He answered every question. This was my first new car in ten years and technology has changed so much in the n knowledgeable, honest, and friendly. He answered every question. This was my first new car in ten years and technology has changed so much in the new cars. Juan was extremely patient and stayed after to help my sister, and I feel comfortable with the controls. He even helped sink our phones to Bluetooth. I didn't even know what that was at the time. He was not pushy in the least. He knew he had a great product, and you can tell he really believes in Toyota's and their dealership/company as a whole. I would buy a car from him again. I would definitely refer customers. Rodney, our finance manager, was also very knowledgeable, honest and had a great sense of humor. There were so many papers, but he explained each one, and made sure we understood everything we signed. He was upfront and we felt great about our deal. He helped us look at extra options, but again he wasn't pushy. He knew the options sold themselves. We bought both of them on the two cars we purchased. Rodney also has a great personality. He is definitely a people person. You could tell that he really cared about us being satisfied and happy. He is a great guy. Please thank both of these gentleman for a job well-done! More
I needed to replace my car and was looking for a truck. They happened to have one on the lot that fit what I was looking for. I purchased that truck. The dealership is on the Costco program for vehicles They happened to have one on the lot that fit what I was looking for. I purchased that truck. The dealership is on the Costco program for vehicles which made it somewhat easier than having to do a lot of dickering especially in view of the condition of the car I was trading in. That car was purchased from another dealership within the Molle automotive family. The dealership is a rather large dealership and has a bunch of large facility buildings. I originally purchased my traded-in car from the Molle dealer that I did because this company has a deserved reputation for trying to take care of their customers. More
My salesman, Charles Craig, was very knowledgeable, patient and listened to what I was looking for in a vehicle. He sold me a Highlander and stepped me through the various features that it had that we patient and listened to what I was looking for in a vehicle. He sold me a Highlander and stepped me through the various features that it had that were not on my last Toyota 4-Runner. This is my second purchase with Molle Toyota and I appreciate their selection. More