Molle Toyota

Helpful in a pinch The ability to pull in without an appointment near close and still getting good customer service for my situation is a testament to the professionalis The ability to pull in without an appointment near close and still getting good customer service for my situation is a testament to the professionalism of the dealership. More

Stayed late to replace my battery I arrived 5 minutes before closing, but they stayed and replaced my dying battery for me----much appreciated as it saved me 3 different Uber trips. I arrived 5 minutes before closing, but they stayed and replaced my dying battery for me----much appreciated as it saved me 3 different Uber trips. More

20,000 mile ToyotaCare Inspection We had a 10:20 AM appointment. We were there on time but both lanes to drive into the service area were backed up 5-6 cars deep in each lane waiting t We had a 10:20 AM appointment. We were there on time but both lanes to drive into the service area were backed up 5-6 cars deep in each lane waiting to be check in. Not once did anyone say they were behind or there was a problem. 45 minutes after checking our car in it sat in the same place in line. I asked attendant Jorge Batz who checked us in what was the reason and was told he knew they were behind and were working on it. 1 hour later our car had been moved once in line. My husband asked someone else working in the service area what the problem was and was told only 4 of the 10 people showed up for work that day. Don't know if this is the truth but we were furious along with a room full of other people who had been there for 2-3 hours waiting on their cars to be serviced. A little after 1:00 our car was "finally" serviced almost 3 hours from the time we arrived. There is no excuse for someone in management not to once come into the lounge and apologize to everyone or explain why the long wait. If we had been told when we checked the car in we would be stuck there for 3 hours we would of left and came another time but we did have an appointment which obviously does not mean anything to the Mollie Toyota Service department. We have bought our last two cars at Mollie in the last 4 years "but" they are not the only Toyota dealership in the area and we do not have any desire to deal with a service department that is ran like it was on our last visit. I told Jorge Batz to tell his management how unhappy we were and they needed to learn how to communicate with their customers. Needless to say we are disappointed in Mollie Toyota and angry! "And" after we left the dealership we found a piece of trim from the back of the glove box that covers the cabin air filter laying on the floor board of the front passenger seat. "Really" they could not even put the car back together after inspecting it! More

Quick & Honest Service Went in for a service that turns out, after further inspection by the mechanic, I didn't need. Molle Toyota still performed the complimentary multi-p Went in for a service that turns out, after further inspection by the mechanic, I didn't need. Molle Toyota still performed the complimentary multi-point inspection anyway, and promptly returned my car with zero charge. Even with the zero charge, Jorge still spent time with me thoroughly going through the multi-point inspection results. This is why I'm a long-time customer. More

Tire purchase Made an appt for noon. 4 new tires placed and balanced. Picked up on time at the stated time of four o’clock. Friendly staff. Made an appt for noon. 4 new tires placed and balanced. Picked up on time at the stated time of four o’clock. Friendly staff. More

Allignment uncovered two bad tires which were nearly new My vehicle was pulling towards the oncoming lane after getting new tires. The techs at Molle went beyond a typical alignment and discovered two practi My vehicle was pulling towards the oncoming lane after getting new tires. The techs at Molle went beyond a typical alignment and discovered two practically new tires with bad belts or tread. I saved time and money by taking it back to the tire store for a warranty claim on the tires. More

EXCELLENT My experience with Molle Toyota was the best I've ever had when purchasing a new vehicle. My salesman was Randy and he is AWESOME! My experience with Molle Toyota was the best I've ever had when purchasing a new vehicle. My salesman was Randy and he is AWESOME! More

.Service I appreciated the call confirming my appointment for the 10,000 mile oil change, etc. I always feel the Toyota technicians will do an excellent job w I appreciated the call confirming my appointment for the 10,000 mile oil change, etc. I always feel the Toyota technicians will do an excellent job with service for my Toyota vehicles. More

Routine work Corina was great & super helpful! She also explained everything so even this non car person could understand! She was very helpful I really appreciate Corina was great & super helpful! She also explained everything so even this non car person could understand! She was very helpful I really appreciate all her help! More

Car buying the way it should be..., Molle Toyota and Tyler Parman restored my faith in the car buying experience. Recently had a number of poor experiences with Hendrick Toyota. A plac Molle Toyota and Tyler Parman restored my faith in the car buying experience. Recently had a number of poor experiences with Hendrick Toyota. A place where we purchased our last 3 vehicles. They made me feel insignificant and no wanted. Molle Toyota was a 180! Engaging staff and felt like my purchase of a new car meant something more than just “moving inventory”. You rock Tyler! More