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Molle Toyota

Kansas City, MO

4.7
4,776 Reviews

601 West 103rd Street

Kansas City, MO

64114

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Showing 4,776 reviews

January 04, 2021

Was pleased with the whole experience. We were in and out in a timely manner with little sitting around twiddling our thumbs. We drove 190 miles to purchase our pickup., so it was great having everythin More

by THILLSFNB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Seaman, JR Schaffer, John Sanson, Beth Andrew, Kyle Pansing
Jan 04, 2021 -

Molle Toyota responded

We're glad everything was completed in a timely manner and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

January 03, 2021

Outstanding support! Randy Stendebach and the support staff made this purchase a complete pleasure. All paperwork and negotiations were professional and timely. HIGHLY recommend shopping Molle Toyota. More

by SCHLUMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Stendebach
Jan 04, 2021 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 03, 2021

Service was on time, quick, and everyone was friendly. The waiting area was clean and refreshments were available. This sentence is required to meet the 25 word minimum. More

by KANSTAETT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
Jan 04, 2021 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 03, 2021

Great! Super team of hard working people. They sent time and made me feel comfortable. Good social distancing in waiting areas and they mask to protect everyone! More

by ESJANE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
Jan 04, 2021 -

Molle Toyota responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Take care!

January 03, 2021

Jeff - the salesman we dealt with was generally good, but there are clearly some communication issues happening within the dealership. I got the truck I wanted for what I felt like was a good deal. The issue More

by FAWCETT_CHAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Groff
Jan 04, 2021 -

Molle Toyota responded

Thank you so much for your review! We are truly sorry for any miscommunication. We value your business and appreciate you!

January 03, 2021

Friendly knowledgeable and didn’t mislead us on anything. Clean safe showroom with dedicated personnel that made the purchase easy and quick. Handled most of the transaction over the phone and only spent a m More

by GAMANEONKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Andrew, Bob Field, Bill Herder, Brent Sellers
Jan 04, 2021 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 02, 2021

I had a very good experience with service. Although they didn’t know how to answer my question about setting up my text on the car, they referred me to a sales associate who could answer my questions. More

by VLAMPE
Recommend Dealer
Yes
Employees Worked With
Justin Ayers, Don Pelzer
Jan 04, 2021 -

Molle Toyota responded

Thank you for your five star review. The Molle Toyota team is delighted we could serve you so well.

January 02, 2021

The speed of processing documents & communications by Finance Manager ( JR Schaffer) is deliberately poor & frustrating. This guy doesn’t respond to emails & voicemails. Not the “ Toyota Way” as famously More

by ajedsiayngco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Weissenbach, JR Schaffer
Jan 05, 2021 -

Molle Toyota responded

Thank you for reaching out to us. I'm sorry to hear that this recent sales experience did not meet your expectations. We do not ship vehicles out of state until the contract is funded by the bank. We apologize for any inconvenience that may have caused. We're also terribly sorry to hear that you experienced delays when getting your paperwork from the postal service. Thank you again for taking the time to stop by and share. Best wishes.

January 01, 2021

Everyone was very nice. Jesse kept me up to date with each process. Kelly was always very nice and helpful. Ruth was amazing and always willing to help and answer all of my questions. Molle had my vehicl More

by petespeach
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly McCord 5 Stars! Jesse Salazar 5 Stars!! Ruth (collision center) 5 Stars!!!!!
Jan 04, 2021 -

Molle Toyota responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

December 31, 2020

Clayton Baylor was an excellent sales person. Molle, as an organization was very good. One of my best experiences purchasing a car. 25 words to finish. More

by mryanfoof
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Andrew, Clayton Bailey, Bill Herder
Dec 31, 2020 -

Molle Toyota responded

Thank you for being our customer, we appreciate your wonderful review! We are thrilled that you had a great experience!

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