
Molle Toyota
Kansas City, MO
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Easy to schedule - great service On-line scheduling made it easy to make an appointment. They even transported me by golf cart when I went to the wrong building for pick up. On-line scheduling made it easy to make an appointment. They even transported me by golf cart when I went to the wrong building for pick up. More
Service Department This was absolutely a horrible experience. I am usually pleased with Molle Toyota. When I called to make this service appointment for an oil change on This was absolutely a horrible experience. I am usually pleased with Molle Toyota. When I called to make this service appointment for an oil change only, I was told it would only take 1 hour. (1 1/2 hr at the most). The service representative was very nice I must say, but the service was horrible. It should not take 2 hours to do just an oil change when you have an appointment. I literally had to walk up to the service desk and ask what is going on with my car. After an 1 1/2 I was told its up on the rack it would be 10 more minutes. Which furthermore lets me know it was a rush job. Now I'm complaining that I have to get to work so they put a rush on my car. Not a good feeling. By the way. I was late to work. Wouldn't have scheduled if I would have known it takes 2 hrs for an appointment just to change the oil. You got cars coming out that customers have left, while your waiting customers have to suffer and wait for theirs. I was not pleased at all with this service. More
Everyone was very helpful. It was a pleasant experience.. for it being such a cold day. Hopefully I will enjoy this Rave 4, I haven't had a different car in 16 years and excited It was a pleasant experience.. for it being such a cold day. Hopefully I will enjoy this Rave 4, I haven't had a different car in 16 years and excited about driving it More
Great experience! We needed a rental for the duration of extensive repair work and they were so great about this...easy to do and kept in touch with us throughout the d We needed a rental for the duration of extensive repair work and they were so great about this...easy to do and kept in touch with us throughout the day and allowed us to leave our car in their garage overnight when we had a late afternoon event and the repairs were not quite finished (although they were done in the same day as promised). Justin and his staff are great to work with! More
Great experience! We had such great service purchasing our new Prius today! Thanks to Conner; the process was quick and painless. Thank you for the excellent service! We had such great service purchasing our new Prius today! Thanks to Conner; the process was quick and painless. Thank you for the excellent service! More
They found the perfect car for us. Easy to work with team, who listened to our needs and then found the right car for us. We have bought here before and will return in the future. We al Easy to work with team, who listened to our needs and then found the right car for us. We have bought here before and will return in the future. We also always use their service department. Great work there too. More
bought a rav4 salesman went out of his way to locate a hybrid rav 4, holidays adjusted delivery as expected. vehicle was clean and read when I arrived. paperw salesman went out of his way to locate a hybrid rav 4, holidays adjusted delivery as expected. vehicle was clean and read when I arrived. paperwork was completed. More
Another good experience at Molle Toyoa I rarely have to wait to get in, they move right along. The work shop has a person at all kiosks. My problem is written down and I leave my fob and I rarely have to wait to get in, they move right along. The work shop has a person at all kiosks. My problem is written down and I leave my fob and the problem gets fixed. No problems and that's the way I like it. More
Great info, not pushy but very relevant Conner did a great job and gave me the info I needed. Great work summarizing the differences in options available to me. I was able to get a vehicle w Conner did a great job and gave me the info I needed. Great work summarizing the differences in options available to me. I was able to get a vehicle with low mileage and had the options I needed at the price I needed as well. More
Oil Change Everything was ok except I wish you still offered a free car wash with service. And I missed the fresh bagels or donuts. I always look forward to the Everything was ok except I wish you still offered a free car wash with service. And I missed the fresh bagels or donuts. I always look forward to the breakfast in your lovely waiting area. More