Molle Toyota

Good experience with Molle Phil was top notch and knew everything about the 4Runner that we bought. He was very friendly and non pushy about the deal. However our experience wit Phil was top notch and knew everything about the 4Runner that we bought. He was very friendly and non pushy about the deal. However our experience with the finance department was a bit different. Once we agreed on the price of the vehicle and our trade we were sent to finance. Due to a blemish (incorrect reporting that has since been corrected) our credit history we were given a much high rate. The finance person who we met with who was clearly put out for having to deal with someone with a bad credit score never even introduced himself to us. We explained that we are pre approved through our bank and would return the next day with a check. The following day he still never introduce himself and had the same put off attitude until the check came out. After that, it was all smiles and stories of how he used to work in our home town. We were later told by Phil his name was RJ Schaffer. More

1st Service Very happy with the Molle Service Department . The service writers are always friendly and helpful. You leave the dealership thinking your vehicle has Very happy with the Molle Service Department . The service writers are always friendly and helpful. You leave the dealership thinking your vehicle has been cared for. Unfortunately they don’t clean your car after service like they used to and so many other dealerships do. ;( More

Confident that my 4 Runner is in tip top shape. Confident that my Toyota will do well until it's next check up at 80,000 miles. Tim kept me informed as to what the 4 Runner needed and how long it w Confident that my Toyota will do well until it's next check up at 80,000 miles. Tim kept me informed as to what the 4 Runner needed and how long it would take. Pleasant waiting room. More

Bad service experience. It took over two hours for an oil change and brake fluid change. I was not advised why it was taking so long and approximately when the vehicle would It took over two hours for an oil change and brake fluid change. I was not advised why it was taking so long and approximately when the vehicle would be finished. Finally, after two hours and ten minutes, I went to the Service Adviser to check on my car and he said he had the paper work there but he had been really busy. I was watching him from the waiting area and I noticed that he was on the phone quite a bit. I have had my car and my wife"s Highlander to Molle Toyota a number of times and the experience was good. This time it was not.j More

Jordan was great! The mechanics couldn’t figure out what was causing the issue with my car. Jordan had me bring my car in multiple times and gave me a Loaner car. final The mechanics couldn’t figure out what was causing the issue with my car. Jordan had me bring my car in multiple times and gave me a Loaner car. finally Jordan had a Toyota Person come look at it and he solved the problem. Jordan was great to work with!! More

Service really bad At the end of Aug, it is about my end of leasing. Beth reach out to me and ask me about the plan of end of leasing. I told her I am going to buy my ca At the end of Aug, it is about my end of leasing. Beth reach out to me and ask me about the plan of end of leasing. I told her I am going to buy my car and she helped to schedule the appt for me at 6:30PM. However, on the day of my appt, I came in at 6PM, I met Roy and he told me to wait for a while since all financial guys were assisting customers, I said fine. I wait to about 6:45, the customer is walking out JR's office, so I walked in JR's office and ask him if I can meet him for my end up leasing, he said "hold on, he need to do some research, give him a min", then I said fine and wait outside. Then Roy was called in his office, and they have a talk. After the talk, Roy come to me said they are too busy to meet me today, you can wait until all the customer being asisted. It might take 2 more hours. It was already around 7PMish at that time. I ask: I had an appt set on 6:30PM. What is the purpose to set an appt if they are too busy to meet me? Roy said: No matter you have appt or not, we are going to assist customer who physically came in toyota. Then I had an agruement with him because I do not think this is right, and end up with I left Toyota after the argument. The next day, Seth followed up again to see how the appt went. I said the financing person refuse to see me. She apologized to me and rescheudle the appt next day. During the call, I give the permission to my wife to meet the financial guys talking about the loan, becuase I can not go on the appt time. When my wife went to Toyota, THEY REFUSE TO SEE MY WIFE again!!!!!!!!!!!!! Said it is a busy season, we can not assist you today. Again, what is the purpose to set appt???!! The Seth followed up thrid time next day, she apologized again and told me she promise this time we can meet someone in the office. We went there, and finally meet Bill. However, Bill is an really impatient guys who is very unfriendly to us. Because we did not know credit card will not work, we told Bill we were going to drive back to pick up check. He replied: Yes, you can do that. but by the time you come back, I may assist another customer. You may have to wait. We said that is ok. When we come back, Bill is not assisting other customer, so we walked in his office. However, he asked us to go the next door to Darnell. He passed our case in the middle of the process to Darnell!!!! However, we felt lucky that we met Darnell. Darnell was a really nice patient financial guy explain everything clearly and willing to assist customers. I closed my deal with Darnell's help. Overall, the experience with Toyota Molly is extremely bad! I suggest if you want better service, do not go there! More

Review Dwayne Johnson was our salesman he did a great job and has a great personality made the experience a good one. Darnell in finance was also easy and gr Dwayne Johnson was our salesman he did a great job and has a great personality made the experience a good one. Darnell in finance was also easy and great to work with. They both made the experience easy and I will be back to do more deals with them. More

Anthony and Darnell are awesome Anthony was incredibly helpful. Darnell is a superstar of finance, knew exactly how to title the vehicle to my business. Will definitely buy here agai Anthony was incredibly helpful. Darnell is a superstar of finance, knew exactly how to title the vehicle to my business. Will definitely buy here again. More

Great experience! So accommodating and helpful! I gave Molle Toyota an excellent rating because they went above and beyond to make sure the process went a smoothly as possible! I love my new car and I gave Molle Toyota an excellent rating because they went above and beyond to make sure the process went a smoothly as possible! I love my new car and would highly recommend Molle Toyota! More

Great Service We were in and out in no time. And everyone was kind and helpful. Molle made everything easy to set up and we'll definitely be back. We were in and out in no time. And everyone was kind and helpful. Molle made everything easy to set up and we'll definitely be back. More