
Molle Toyota
Kansas City, MO
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I inquired about a 12v battery for my Prius. I was told there were none in stock and had been on back order for months. I asked about a suitable replacement and was told “Toyota only recommend I was told there were none in stock and had been on back order for months. I asked about a suitable replacement and was told “Toyota only recommends Toyota batteries. When I asked what a customer was supposed to do, he said “do your own research.” He warned customers have purchased their own batteries only to have them replaced by Toyota because they were having issues. In other words, park the Prius until a Toyota battery is available in weeks or months. Shame on Molle and Toyota. More
I just bought a 2021 Venza and was very disappointed in the sales staff’s knowledge of the vehicle’s technology. For example the salesman and the sales manager did not know how to turn off the radio- In f the sales staff’s knowledge of the vehicle’s technology. For example the salesman and the sales manager did not know how to turn off the radio- In fact they said it couldn’t be done and you’d had to just turn the volume down. You got to be kidding me one Google and I knew a button to press. Since they’re not selling very much and most of the salesman are sitting around I think they should at least maybe learn how to work the technology of the vehicles they sell. I also would’ve financed it with Toyota but the salesman didn’t get back to me so I went to my credit union. More
Made an appointment at 1:00 PM for an oil change and tire rotation with the promise of 30-45 minutes. My car was ready at 4:30 PM. The service was performed fine, but it felt like my appointment meant noth rotation with the promise of 30-45 minutes. My car was ready at 4:30 PM. The service was performed fine, but it felt like my appointment meant nothing. While I will return, I will ride share or use the shuttle to avoid wasting half a day in the waiting room. More
I've been buying cars (5) from Molle for a long time. And they always take care of me. Yesterday they were booked, but they got me in by 9am today. Problem solved within an hour. Sean at used cars is the And they always take care of me. Yesterday they were booked, but they got me in by 9am today. Problem solved within an hour. Sean at used cars is the best salesman I've ever worked with since I've been buying cars. I recommend this dealership and salesman to everyone based on my experiences. More
What a disappointment in sales service. List your vehicles for sale but won’t sell the vehicle to fully qualified, vetted Toyota owner? Sales are reserved to the owners “approved” list. Will have to vehicles for sale but won’t sell the vehicle to fully qualified, vetted Toyota owner? Sales are reserved to the owners “approved” list. Will have to wait till the powers that be feel we’re privileged enough to buy a new car from Molle Toyota. Shameful experience, good luck to the general public. More
Simply put Ismael is the GOAT.Before, during, and after Simply put Ismael is the GOAT. Before, during, and after the sale, Ismael was incredibly responsive, not pushy, and got me everything I needed. Simply put Ismael is the GOAT. Before, during, and after the sale, Ismael was incredibly responsive, not pushy, and got me everything I needed. I took notes bc I hope people walk away half as impressed as I was with him. I bought my car ~3 weeks ago and I still vividly remember how well I was treated. More