
Molle Toyota
Kansas City, MO
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We bought a 2019 Honda Civic for my wife. The buying process was easy and straight forward. Clayton Bailey was helpful and easy to get along with. While driving the car home the TPMS light The buying process was easy and straight forward. Clayton Bailey was helpful and easy to get along with. While driving the car home the TPMS light came on. I checked tire pressure when we got home and re-calibrated the TPMS system. While checking the tire pressure I noticed there was one mismatched tire. I emailed Clayton and he responded with a few more things to try that did not resolve the issue. I emailed again with pictures of the tires telling him I think the mismatched tire was causing the light to come in. I waited four days with no response. My wife stopped by the dealership to pick up registration papers and spoke with the used car sales manager, Rodney Skaggs, who told her the mismatched tire wouldn't cause the light to come on and she would have to take it to a Honda dealership (why would you want your customer to take their business to a competitor without first having your techs look at the car?). I called Clayton the next day 6/8 and left him a message. 6/9 still no response from Clayton so I called again, this time asking the front desk if he was working that day. She said he was there and transferred me to his phone where I left another message. 6/10 STILL no response so I called and asked for Clayton again, this time after one ring the phone was picked up and hung up. So that day I went to the dealership and asked to speak with Jason McAfee, Molle's GM. He blew me off and referred me back to Rodney Skaggs. I explained to Rodney the mismatched tire was causing the issue, just like my wife did several days earlier. He was very nice and receptive and made an appointment for the tire to be replaced with a matching tire (why couldn't he have done the same for my wife?). This fixed the issue. After all this hassle I will never buy another car from Molle again. More
I was EXCEPTIONALLY pleased with every aspect of my new vehicle purchase. Kyle Pansing demonstrated extraordinary integrity, knowledge, professionalism, respect and courtesy. The culture and ethics of Mo vehicle purchase. Kyle Pansing demonstrated extraordinary integrity, knowledge, professionalism, respect and courtesy. The culture and ethics of Molle and its entire team are to be commended. My thanks to the ownership and managers. - Kent O. More
Douglas and the staff at Molle, made my buying experience so easy in a stressful situation. They did not have me in the dealership for hours. I love my new car!!! so easy in a stressful situation. They did not have me in the dealership for hours. I love my new car!!! More
We love coming to Molle Toyota. We've had nothing but excellence service from sales to maintenance to financing. Langdon, Rodney and Jason McAfee were all great to work with. They a We've had nothing but excellence service from sales to maintenance to financing. Langdon, Rodney and Jason McAfee were all great to work with. They are always fun to work with and knowledgeable about the vehicles! More
Purchased a used car this past weekend and Randy made it so easy and was not pushy at all. I would recommend anybody to him and also to Molle for the ease of the whole buying process! Thank you so much so easy and was not pushy at all. I would recommend anybody to him and also to Molle for the ease of the whole buying process! Thank you so much to all for the wonderful experience! More
Sam is professional, serves with exceptional integrity! . I will return here again absolutely! Sam ALSO changed my flat tire, I created the first time I drove my new car 💕 Molle is the best, most helpfu . I will return here again absolutely! Sam ALSO changed my flat tire, I created the first time I drove my new car 💕 Molle is the best, most helpful Toyota dealership in the area! More
Justin is the WORST manager! He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or n He has the worst attitude. Unwilling to help anyone. When I asked him for more clarity what was wrong with my car he said “do you want it fixed or not?” As I normally would have just paid for the repair, with his horrible customer service, I chose to find another dealership. It’s sad when I’d rather drive 40 miles away to avoid terrible service!!! More