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Molle Toyota

Kansas City, MO

4.6
4,769 Reviews

601 West 103rd Street

Kansas City, MO

64114

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Showing 4,769 reviews

November 29, 2022

Langdon is absolutely amazing! I will be his customer for life. He has been a lot of fun to work with. More

by pbowers5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Langdon Douglas
Nov 29, 2022 -

Molle Toyota responded

Thank you for your wonderful feedback! It's great to see that Langdon provided you with a truly exceptional buying experience! It was a pleasure working with you, and we hope to see you again!

November 03, 2022

I traded a Toyota Tacoma 4x4 for a used vehicle on their lot. They were not at all willing to negotiate either the price of their vehicle, or the ridiculous offer they made for mine. I couldn't get them to More

by rlo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason McAfee, JR Schaffer, Langdon Douglas
Nov 10, 2022 -

Molle Toyota responded

Thank you for reaching out. I did some digging and found out that your vehicle not only needed tires but also needed an air filter, oil change, front brakes, front brake rotors, the rear brake drums had to be cleaned and adjusted and it need an alignment. The trade in number we gave you (that you agreed to) was a couple hundred under KBB "good condition" since it needed work done to it. If you were this unhappy, then why did you sign the documents and agreed to the trade in number. We always give choices, never force or perused and you chose to make this deal.

Nov 11, 2022 -

rlo responded

You are wrong about the KBB value. You sold my truck in 1 day for 6300 dollars more than you gave me!! You can do a lot of brake jobs and tires for 6300!! According to the photos, you didn't even put tires on it!! Do you always put $15 dollars worth of gas in your customer's vehicle when they buy one from you?? You probably should let your customers know. That's a great selling point!!

October 15, 2022

I never heard back from Anthony. two other folks sent emails but NO response to my problem. I don't understand who is getting my license plate renewed on this leased car. I need t More

by ronstanke
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Gooden
Oct 17, 2022 -

Molle Toyota responded

Our sales manager reached out to you today to answer your question. Glad this is resolved, have a wonderful day!

September 28, 2022

Scheduled an appoint to test drive a jeep. Received a text message and an email with confirmation the day of my appointment . I drove 2 hours only to find out the jeep was sold the day before. More

by Audra.sundberg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clayton Bailey
July 19, 2022

The sales manager was rude and uncaring. We made an appointment for a car we were going to buy emailed and talked to the salesman. My husband was on the way over and the car was sold. No one More

by Missy52
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Gannon, Clayton Bailey
Jul 25, 2022 -

Molle Toyota responded

Missy, thank you for reaching out. After further investigation, we found out that Clayton did send an email stating that the vehicle you were interested in was sold. Also, there was never a set specific time for you to stop by and look at the vehicle. Given the marketplace conditions, vehicles are selling very fast right now. When a customer calls with interest about a vehicle, that does not mean it is automatically held for the customer unless they put a deposit down. We have had several customers call with “interest” but then never show up. This is why we encourage customers to put a deposit down to hold a vehicle. As far as our sales manager’s behavior, to our understanding, he was trying to help/explain the situation but it was a very combative, expletive filled phone call from your end.

July 06, 2022

Kaylin is very pleasant on the phone, friendly and knowledgeable, great customer service. Kaylin is definitely a valuable asset to Molle Toyota . More

by astroguy38
Recommend Dealer
Yes
Employees Worked With
Kaylin Rainwater, Jason Murray, Brandon Holsburg
Jul 07, 2022 -

Molle Toyota responded

Thank you for your business and for the kind words about Kaylin!

June 17, 2022

Great mechanical service and great customer service--knowledgeable and friendly! I'd recommend this dealership to anyone! More

by wuumbaa99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer, Brandon Holsburg
Jun 20, 2022 -

Molle Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 04, 2022

I worked with Langdon on selling a used truck. I was nervous to complete the process alone but Langdon helped me every step of the way and promptly communicated with me every step. I would recomme More

by deemontera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Schaffer, Langdon Douglas
May 06, 2022 -

Molle Toyota responded

Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 23, 2022

They never contacted me. So why reach out to them about the. Cars on cars.com? More

by Jameseetle
Recommend Dealer
No
Employees Worked With
None
Apr 26, 2022 -

Molle Toyota responded

I am sorry you did not have a great experience with us. If you do not mind, who was it that you tried to contact so we can address this. We also would like to make sure we actually got your inquiry. Did you try our Molle Toyota website or just go through cars.com? What vehicle were you interested in? Please reach out to us to discuss this further. We hope to hear from you soon.

April 12, 2022

This is Brad’s response when I inquired about purchasing a new RAV4: “I want to thank you for your interest in the 2022 Toyota RAV4 and for shopping at Molle Toyota. Unfortunately we do not have any Rav4 More

by chiefsfan1957
Recommend Dealer
No
Employees Worked With
Brad Van Eaton
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