Mohawk Honda - Service Center

Mohawk Honda truly treated me like royalty! From the time I arrived with my vehicle to the time I left with my vehicle, I was informed as to what was happening and all of my questions answered. From the time I arrived with my vehicle to the time I left with my vehicle, I was informed as to what was happening and all of my questions answered. I came in hoping the lifetime warranty I had for Simonize Glasscoat I had purchased with my new Civic in 2015, would cover visible blistering on the spoiler. Simonize would not cover the damage.I couldn't believe this response from Simonize! I went to the dealership to see if they could suggest something I could do to fix the problem. I figured they were helpless in the situation. Before I knew it, Michael Malone, Service Drive Coordinator was there to do anything he could to help solve the issue. Michael took the issue into his own hands and told me not to worry, he would do whatever possible to restore the spoiler as it was before the damage. and he did! My car restoration is beautiful, like new, and finished in the allotted time!! I couldn't be happier; Mohawk Honda, you have a customer for life. I can't thank you enough!!! More

This dealership has excellent customer focused Service personnel. Please know Service Advisor John Higgins was awesome in all the recent encounters I had at Mohawk Honda. He offered suggestions, guidance personnel. Please know Service Advisor John Higgins was awesome in all the recent encounters I had at Mohawk Honda. He offered suggestions, guidance and direction with issues I was experiencing or that the service techs found while working on my car. I have been a supervisor and manager over 38 years in a call center environment and I know what providing customer service looks like. I would like to have John on my team. More

I left my Pilot for service this morning. While doing the check-in paperwork, I got a telephone call that my 90-year old mother had fallen. John Higgins overheard the conversation and offered While doing the check-in paperwork, I got a telephone call that my 90-year old mother had fallen. John Higgins overheard the conversation and offered to shuttle me wherever I had to go. I didn’t think it was necessary until I received a couple more calls while I was waiting. I told John what was going on and he immediately set me up with a shuttle. Jim drove me over and later in the day, Bill brought me back. I want to commend your dealership on its customer service and thank those 3 outstanding employees. More

Call Mohawk Honda is the best dealership in New York and very helpful thank you. very helpful thank you. More

I brought my car in several times for service here at Mohawk Honda and I can honestly say I have never received such good service as I did with John , he is so very helpful and one of a kind and it was Mohawk Honda and I can honestly say I have never received such good service as I did with John , he is so very helpful and one of a kind and it was more than a pleasure to work with him More

I always have great service and and customer interaction when I deal with Mohawk Honda. Most recently Ian O'Connor, Service Advisor, was very patient and helpful during my maintenance visit for my 2019 Hond when I deal with Mohawk Honda. Most recently Ian O'Connor, Service Advisor, was very patient and helpful during my maintenance visit for my 2019 Honda Civic. More

We had the starter go on our 2007 CRV yesterday. I am very pregnant and our little girl is due next week. Every place we contacted said they couldn’t help us for weeks. Having a reliable car to make I am very pregnant and our little girl is due next week. Every place we contacted said they couldn’t help us for weeks. Having a reliable car to make it to the hospital is extremely important and we were stressed. I was lucky enough when I reached out to contact Mohawk Honda that Ashley Dobbs was the one to respond. She was so kind, positive and helpful. She got us right in and made sure that we had a rental if need be. She worked hard to make sure our car was accessed quickly and even made sure it was fixed the same day. She kept in communication with me during the process & even considered our other concerns to make sure we got the best deal. Her kindness made our entire day. We feel completely lucky to have been treated with such priority before our little girl comes into the world. Thank you Ashley for being an absolute gem, you saved our day! And we will definitely be going back to Mohawk Honda in the future because of how she treated us. More

I recently had my 1st experience with Mohawk Honda and it was incredible!! Stephanie took my call and determined that my problem may be covered due to a recall issue. AAA towed my car to the dealership and G was incredible!! Stephanie took my call and determined that my problem may be covered due to a recall issue. AAA towed my car to the dealership and Gunnar Schifley was my service advisor. Best customer service person I have EVER encountered hands down. Gunnar sent Julie to pick me up in Amsterdam; about 30 miles away and had a brand new Honda HRV reserved for me to rent for $50 a day-Enterprise wanted $130 a day. The car was repaired at NO CHARGE and they did a multipoint inspection that was very thorough also. This dealership is the most efficient operation I have dealt with, and I am very grateful to them for going above and beyond to get my beloved Honda Fit back up and running perfectly! Gunnar could be in a TV commercial; his empathy and professionalism was OUTSTANDING and you are lucky to have him representing your company! More

Travis is an amazing person. Professional, sincere and dedicated. He is relentless and indefatigable in getting you the vehicle you want at the most competitive price. Today it Professional, sincere and dedicated. He is relentless and indefatigable in getting you the vehicle you want at the most competitive price. Today it is so hard to trust anyone but you can trust Travis. This man went above and beyond to get me the Jeep of my dreams!! More

Very honest and friendly, they go the extra mile to help you. Have bought multiple cars there. THEY ARE PET FRIENDLY TOO! you. Have bought multiple cars there. THEY ARE PET FRIENDLY TOO! More