Mohawk Honda - Service Center

Great service on short notice under trying circumstances. I have a 2000 Honda Odyssey that we bought new from Mohawk Honda. It's given us good service for years. On Monday, Aug. 31, I was driving around tryi I have a 2000 Honda Odyssey that we bought new from Mohawk Honda. It's given us good service for years. On Monday, Aug. 31, I was driving around trying to get some errands done. I'd stopped at a store, and when pulling into a parking space, I heard a big "ker-thunk" and the steering got very, very hard. I freaked. We needed that van to be working! We were taking our kid back to college, with all her stuff, on Tuesday. There would have been some Major Problems if we didn't have a vehicle that could accommodate us as well as her stuff. I called Mohawk Honda, and was told that they were backed up, and couldn't necessarily guarantee that they'd look at the car on Monday. I drove over anyway. Nicole Kearbey was our service advisor. She couldn't fix the car immediately, but she did the next best thing, and arranged for us to rent a 2015 Odyssey. This gave us the space capacity we needed. It was quite a treat to drive a car with only 5000 miles on it, rather than our own, with 181K. She knew we had to take it for a couple of days, and a long ride (around 300 miles, there and back), and had no problem with making this happen for us. Her demeanor was "Of course we can get this done! If not that particular van, we'll find you something." From coming in frantic, I left confident and smiling. (And, by the way, the move=in was smooth as well.) Our own vehicle is now possessed of a new power steering fluid pump and lines to it. Everything seems to be working as it should. This in spite of the fact that the engine compartment had power steering fluid sprayed everywhere. More

Great service, even though we were only passing through town We were traveling through NY with our 2015 Civic that we acquired on July 21st from a dealer in Ohio and had an intermittent problem - the lights not We were traveling through NY with our 2015 Civic that we acquired on July 21st from a dealer in Ohio and had an intermittent problem - the lights not shutting off and inability to lock the doors! We called two other dealerships in the Albany/Schenectady area and they were unable to schedule us in for same-day service. Mohawk Honda agreed to fit us in for service that afternoon! When we arrived at the dealership, Nicole was most helpful in understanding the problem and relating it to the service tech. A dealership in another city had worked on our car the day before to re-install a bolt holding the gear shift in place, but had not realized that a re-calibration was needed, thus causing our new problem. Nicole was such a joy to work with that my wife gave her a hug after the re-calibration had been completed, which only took a few minutes. Our Civic has been running fine since our service call at Mohawk. Thank you so much! More

Great experience Gerard Hamedy is a friendly, informative, and excellent service advisor he is very detailed and will explain everything to you in full even if your no Gerard Hamedy is a friendly, informative, and excellent service advisor he is very detailed and will explain everything to you in full even if your not familiar with what's wrong with your vehicle at the end of your visit you will have a better understanding on what you came in for and what to expect after you leave. Great guy and a great asset to the company. More

So Impressed!! Just wanted to say thank you so very much!! My brand New Honda Fit was involved in a hit and run after having it for 2 weeks. I was devastated...went Just wanted to say thank you so very much!! My brand New Honda Fit was involved in a hit and run after having it for 2 weeks. I was devastated...went to see my sales consultant Lindsey Haraden, she came to the rescue....brought me to Noelle Viscariello's office....and from there got the process started. Noelle is a very professional and caring person. She was wonderful helping me with this process!! My Honda Fit looks absolutely perfect!!!! It went in with a huge dent and scrapes....a decent amount of damage....and came back to me looking like brand new!!!!! Unbelievable Job!!!!!!!! The body shop is amazing, as is the whole dealership! VERY IMPRESSED!!!! More

First Lease Went in for service on a 2010 and left with a new lease on a 2015. It was my first time with a lease and they couldn't have been more helpful! Went in for service on a 2010 and left with a new lease on a 2015. It was my first time with a lease and they couldn't have been more helpful! More

Nicole in service was awesome Nicole k in service was extremely helpful, professional and smart. She went above and beyond. She even made sure my son had a place to wait and offe Nicole k in service was extremely helpful, professional and smart. She went above and beyond. She even made sure my son had a place to wait and offered us food. More

knowledgeable assistance While awaiting repair of my '09 CRV and thinking it a good opportunity to look at new vehicles, the sales person who had assisted me six years ago was While awaiting repair of my '09 CRV and thinking it a good opportunity to look at new vehicles, the sales person who had assisted me six years ago was on vacation. No worries! Two young men, Riley and Quinn, helped me locate vehicles on the lots and discussed the various options available in all the models. They were very knowledgeable, helpful, and enthusiastic. With their joint good nature, they helped me sort out what I needed and wanted in a vehicle. Looking for a new vehicle was a very pleasurable experience! More

Excellent Service! I dropped my Pilot off to have after marketing wiring installed to be able to tow. I worked with Kate and Brian and they were awesome! Kate was super I dropped my Pilot off to have after marketing wiring installed to be able to tow. I worked with Kate and Brian and they were awesome! Kate was super accommodating and answered all my questions. Brian checked in with me to verify and make sure he knew exactly what I wanted and needed. The work was completed much faster than I expected! Great service! More

Great Saturday service I can't say enough how easy it was to bring my car in for service on a Saturday. Brian P got me checked in early and was super easy to deal with. I fe I can't say enough how easy it was to bring my car in for service on a Saturday. Brian P got me checked in early and was super easy to deal with. I felt like I was in a restaurant, Brian guided me to the waiting area where I had a cup of dark roast and relaxed. I almost didn't want to leave because I knew I had to go home and do yard work, You really have a nice dealership and service is outstanding! Sincerely, Scott More

Wish I came to Mohawk sooner Advisor Brian Peters took my S2000 in on short notice when every other shop declined to work on it because it was either too low for their equipment o Advisor Brian Peters took my S2000 in on short notice when every other shop declined to work on it because it was either too low for their equipment or they were scared to touch it. Technician Adam Van Zandt owns an S2000 himself and handled everything on their IN GROUND alignment rack. Very hard to find a shop like Mohawk who can easily accommodate low cars. I'll be going straight to Mohawk for everything in the future. Ask for Brian and Adam when servicing your S2000, or any Honda that means a great deal to you. There are very few people I trust wrenching on my car, but I trust Adam 100%. One of the best dealership experiences I've ever had. More