Mohawk Honda - Service Center

Thanks for the great service! Frank Cupernall was great! Kept me up-to-date, got me a loaner and worked on the price by finding used parts for my 12-year-old car. Frank Cupernall was great! Kept me up-to-date, got me a loaner and worked on the price by finding used parts for my 12-year-old car. More

Nicole Kearbey - Excellent Service Advisor I brought in my Honda Element for service recently and Nicole was extremely helpful; courteous and knowledgeable. Through what was a problematic episo I brought in my Honda Element for service recently and Nicole was extremely helpful; courteous and knowledgeable. Through what was a problematic episode I had nothing but good experiences with this service center, and Nicole in particular. I would heartily recommend their services. More

Thanks to Service Department - Jeremy Ecker To Whom may concern, I am speaking about my experience with Mohawk Honda from purchase last year of my 2014 Civic Si car. Every time I was there for To Whom may concern, I am speaking about my experience with Mohawk Honda from purchase last year of my 2014 Civic Si car. Every time I was there for the service. Mr. Jeremy Ecker would do his best to meet my requirement. First 2 times, when I went to Honda for service, Jeremy Ecker, would walk to my car to take the information. I feel I am a VIP (May 30, 2014 and Jan 7, 2015) Third time Feb 23, 2015, I got Douglas Glass’s support. Good job as well. Forth time, in May, I was to get an estimate; Thanks to Jeremy, he helped to make an appointment with Patti Ferris-Kiskis. Fifth time, on June 6, 2015, Need inspection, Thanks to Jeremy’s service, quick and easy DONE. Sixth time, in August, my tire pressure low light was on, Thanks to Doug’s service. Seventh time, Sep 25. my tire pressure low light was on, my co-worker told me it's possible I got a nail in my tire. Thanks to Jeremy’s kindness and excellent service. My experience in Honda, I would like to say Jeremy and Douglas deserve to get promoted to be a team leader or manager in the service department. I deeply appreciate their attitude and manner, Sincerely, Vicki Chen PS, I rated this service center to be "EXCELLENT" because of Jeremy and Douglas. More

'Enjoyed the experience Service was done in a little over one-half hour. The overall environment is very cordial and friendly. My service advisor, Nicole Kearbey, was terri Service was done in a little over one-half hour. The overall environment is very cordial and friendly. My service advisor, Nicole Kearbey, was terrific! Thanks, Nicole! More

Great service on short notice under trying circumstances. I have a 2000 Honda Odyssey that we bought new from Mohawk Honda. It's given us good service for years. On Monday, Aug. 31, I was driving around tryi I have a 2000 Honda Odyssey that we bought new from Mohawk Honda. It's given us good service for years. On Monday, Aug. 31, I was driving around trying to get some errands done. I'd stopped at a store, and when pulling into a parking space, I heard a big "ker-thunk" and the steering got very, very hard. I freaked. We needed that van to be working! We were taking our kid back to college, with all her stuff, on Tuesday. There would have been some Major Problems if we didn't have a vehicle that could accommodate us as well as her stuff. I called Mohawk Honda, and was told that they were backed up, and couldn't necessarily guarantee that they'd look at the car on Monday. I drove over anyway. Nicole Kearbey was our service advisor. She couldn't fix the car immediately, but she did the next best thing, and arranged for us to rent a 2015 Odyssey. This gave us the space capacity we needed. It was quite a treat to drive a car with only 5000 miles on it, rather than our own, with 181K. She knew we had to take it for a couple of days, and a long ride (around 300 miles, there and back), and had no problem with making this happen for us. Her demeanor was "Of course we can get this done! If not that particular van, we'll find you something." From coming in frantic, I left confident and smiling. (And, by the way, the move=in was smooth as well.) Our own vehicle is now possessed of a new power steering fluid pump and lines to it. Everything seems to be working as it should. This in spite of the fact that the engine compartment had power steering fluid sprayed everywhere. More

Great service, even though we were only passing through town We were traveling through NY with our 2015 Civic that we acquired on July 21st from a dealer in Ohio and had an intermittent problem - the lights not We were traveling through NY with our 2015 Civic that we acquired on July 21st from a dealer in Ohio and had an intermittent problem - the lights not shutting off and inability to lock the doors! We called two other dealerships in the Albany/Schenectady area and they were unable to schedule us in for same-day service. Mohawk Honda agreed to fit us in for service that afternoon! When we arrived at the dealership, Nicole was most helpful in understanding the problem and relating it to the service tech. A dealership in another city had worked on our car the day before to re-install a bolt holding the gear shift in place, but had not realized that a re-calibration was needed, thus causing our new problem. Nicole was such a joy to work with that my wife gave her a hug after the re-calibration had been completed, which only took a few minutes. Our Civic has been running fine since our service call at Mohawk. Thank you so much! More

Great experience Gerard Hamedy is a friendly, informative, and excellent service advisor he is very detailed and will explain everything to you in full even if your no Gerard Hamedy is a friendly, informative, and excellent service advisor he is very detailed and will explain everything to you in full even if your not familiar with what's wrong with your vehicle at the end of your visit you will have a better understanding on what you came in for and what to expect after you leave. Great guy and a great asset to the company. More

So Impressed!! Just wanted to say thank you so very much!! My brand New Honda Fit was involved in a hit and run after having it for 2 weeks. I was devastated...went Just wanted to say thank you so very much!! My brand New Honda Fit was involved in a hit and run after having it for 2 weeks. I was devastated...went to see my sales consultant Lindsey Haraden, she came to the rescue....brought me to Noelle Viscariello's office....and from there got the process started. Noelle is a very professional and caring person. She was wonderful helping me with this process!! My Honda Fit looks absolutely perfect!!!! It went in with a huge dent and scrapes....a decent amount of damage....and came back to me looking like brand new!!!!! Unbelievable Job!!!!!!!! The body shop is amazing, as is the whole dealership! VERY IMPRESSED!!!! More