Mohawk Honda - Service Center

Andrew connected my iPhone for me and entered all contacts. Andrew was very patient and pleasant when connecting my iPhone and entering all my contacts. Service was taken care of immediately. I was very pleased Andrew was very patient and pleasant when connecting my iPhone and entering all my contacts. Service was taken care of immediately. I was very pleased. More

Mohawk Honda is fantastic! My daughter was in a rear end accident, thankfully it was not a major accident. Of course we take the car to Mohawk because that's where we service a My daughter was in a rear end accident, thankfully it was not a major accident. Of course we take the car to Mohawk because that's where we service all 3 of our Hondas. The repairs were completed to the bumper however the cd's jammed during the collision so the radio no longer worked. The insurance company was giving us a hard time about repairing this as the car is older, however it worked pre accident so rightfully so it should be repaired. Lisa Valentino was working with the insurance company, they even gave her a hard time. In the end with Lisa's persistence (even from home, while sick) and getting the tech involved to talk to the insurance adjuster so they could understand that the problem was indeed caused by the accident. In the end the insurance company did the right thing however I don't think this would have happened without Lisa. Thank you Lisa!!! As always your team is a great team! hank you, Sherri Wade More

One good turn deserves another I brought in my mom's car for an oil change, because she has stopped driving and was donating her car to a charity to give to a needy person. Nicole w I brought in my mom's car for an oil change, because she has stopped driving and was donating her car to a charity to give to a needy person. Nicole was so touched by my mom's generosity that Nicole paid for the oil change herself. More

Fantastic experience. Even though I have to travel for about an hour to Mohawk Honda, it is worth the trip. I am leasing my second CRV from them and soon it will be my thir Even though I have to travel for about an hour to Mohawk Honda, it is worth the trip. I am leasing my second CRV from them and soon it will be my third. Every person I have encountered there always went the extra mile to ensure my satisfaction. Today I went there for brake service which I was not happy about. Working with Vincent Huba, Mike Bennice, and Nick Bonarrigo was a pleasure. They totally understood my concerns because of the low mileage on my vehicle. After checking my brakes they fixed the problem at no charge to me. They did all they could do to make sure I left there totally satisfied. I couldn't thank them enough. I would very highly recommend Mohawk Honda to anyone looking for a vehicle or great service. Mohawk Honda is the very best! More

A Great Experience Bridgette greeted me warmly and professionally and went through everything that needed to be done on my CRV, In addition, she made sure I found a com Bridgette greeted me warmly and professionally and went through everything that needed to be done on my CRV, In addition, she made sure I found a comfortable spot in the waiting area and found me to explain additional recommendations. Once the service was complete she made sure all current coupons and discounts were applied to my invoice. There is nothing that could have been done better. Thank you very much. More

2015 Honda Pilot B12 Service Very fast service... I had an early morning appointment and had only one hour and fifteen minutes before I needed to depart for another appointment. Very fast service... I had an early morning appointment and had only one hour and fifteen minutes before I needed to depart for another appointment. The service team completed my service and realigned my vehicle in time. More

Excellent I had a problem with my crv recognizing my new iPhone. Jacob Doyle was more than will to help straighten things out for me. He was a very nice, young I had a problem with my crv recognizing my new iPhone. Jacob Doyle was more than will to help straighten things out for me. He was a very nice, young gentleman and very knowledgeable. All is working great. Thank you Jacob. Ann marie More

Customer centered service The indicator on my car went on that service was needed. I went in without an appointment and was met by Service Advisor, Nicole Kearby immediately w The indicator on my car went on that service was needed. I went in without an appointment and was met by Service Advisor, Nicole Kearby immediately when I arrived. She reviewed with me the service that was needed and provided information about why. My car was serviced quickly and efficiently. When the service was completed Nicole reviewed with me what was done and all the cost. She found an error in the billing and had it corrected saving me $15 in charges. I felt Nicole was committed to making my service experience a positive one. I felt the entire time that I was at the dealership that customers come first. More

Service advisor Nicole Kearney Monday morning all the warning lights on the dashboard of my 2015 Honda Fit lit up like a Christmas tree. We had driven the car over the weekend so i Monday morning all the warning lights on the dashboard of my 2015 Honda Fit lit up like a Christmas tree. We had driven the car over the weekend so i was totally confused and a bit worried about exactly what could be wrong. I called Mohawk Honda (where i bought the car - another tremendous experience) and they told me to bring it in and they would take a look. Driving to the dealership was totally uneventful so I was pretty sure there would be no major issues. Boy was I wrong! I was met by Serivce Advisor Nicole Kearney and told her what I could about the problem. She took my number and said she would let me know what the problem was as soon as she knew. Off to work I went. I received a call later from Nicole with news I wasn't particularly happy to hear. She did a great job of handling a disgruntled customer. The problem involved a cylinder and valve. I know nothing about cars but I knew that wasn't good. They did the replacement and adjustment. It did not solve the problem. Next, all I could hear was something about the fuel injectors. Now, I know that is really serious. I asked about our extended warranty. Would they pay for this repair? Nicole was already in touch with them and waiting for a call back. Next bad news - the parts wouldn't be in until Tuesday morning. Mrph. Another grumpy response from this customer. Nicole was the consummate professional. She assured me that she would contact me as soon as she had any news. Tuesday morning comes and I am really anxious. Fuel injector... isn't that synonymous with really expensive? Nicole finally called me around 1:30 pm. All was fixed - yay! The exteneded warranty covered the fuel injector repair but not the valve repair. So, bottom line, what could have cost over $1200 was now $158. That girl is fantastic! Despite my grumpy attitude, she remained totally professional and understanding of my angst and crabbiness. I am all about customer service. I am telling you, Nicole and Mohawk Honda provided exemplary customer service. This, however, is something I have come the expect from them. We have purchased 3 Honda's from Mowhawk and I can say it has been a series of wonderful experiences. Keep up the great work! Nicole - you are awesome!!! Thanks for everything!!! More