Mohawk Honda - Service Center

Collision Dept./Service Manager I had totaled my car due to Mavis replacing only pads and not needed Rotors. When I had my car towed I had no money for a rental, my car was totaled I had totaled my car due to Mavis replacing only pads and not needed Rotors. When I had my car towed I had no money for a rental, my car was totaled, I injured my neck and back, and I still owed money on my 4 year old HOnda accord Coupe . I was crying and devastated. Then I meet Gerry, God what a wonderful man he is. He gave me the rental for free for a few days til I could come to grips with the issue. He took pictures of the rotors for me and wrote a letter of the damage to brakes. He made a horrible situation so much better. After I purchased a new car from Mohawk HOnda it took over a month to Find a spoiler for my car. Travis Horne worked daily to locate a spoiler to make me happy. He met with me twice and even went out of his way to impress me after the service department installed my spoiler with a gap. He and Gerry worked together to fix the problem. Gerry had given me confidence in Honda's ability. He once again stepped up to the plate and personally met with Travis on my behalf and fixed the spoiler. I work in retail and have dealt with a lot of unsatisfactory issues and people and Mohawk HOnda should appreciate these two men when others passed the buck they took control. Because of Gerry I bought a new car from them because of Travis I will buy again in the future! Gerry and Travis gave me a honest , and professional insight and followed up with me. Gerry Rosenbarker you are one of a kind and any company that is lucky enough to have you work for them will only be number one because of the service you offer. Love this man he is the Greatest, thank you so much for making such a horrible situation turn out so wonderful. Can't praise you enough! And Travis you have great patience and your brain storming helped make my spoiler possible since the HOnda accord coupes are limited in this department. More

Amazing Customer Service I have Mohawk advantage so I automatically get all of my service done at Mohawk Honda. Unfortunately the trip is a little long for me. However, my exp I have Mohawk advantage so I automatically get all of my service done at Mohawk Honda. Unfortunately the trip is a little long for me. However, my experience with the service professionals is worth every mile! Doug helped me the last time I was at Mohawk Honda and not only was he so professional and personable, he was extremely helpful. I was there for a routine service but he also offered to have my registration put on ... which by the way was in my glove box for the past 6 months. This was something my dad always did for me so to have him offer was really kind and helpful. Though I drive 35-40 minutes for service and have 3 other Honda dealers closer to home, I will continue to go to Mohawk Honda because employees like Doug are enough reason to make the trip! More

Just About Perfect My experience today is what it usually is, just about perfect. The staff is pleasant, they are anxious to please, and competent with their work. My experience today is what it usually is, just about perfect. The staff is pleasant, they are anxious to please, and competent with their work. More

Friendly, Efficient Quick Fix Last week I stopped in at Mohawk Honda to get a minor part replaced. The lever to open the fuel tank tank door was broken. It was a small thing, but s Last week I stopped in at Mohawk Honda to get a minor part replaced. The lever to open the fuel tank tank door was broken. It was a small thing, but since I had purchased a preowned Hyundai Accent a couple of days earlier, I didn't want to have something that was broken so soon after the purchase. The salesman Matt Pohl brought me to see John Higgins. John assessed the situation and immediately ordered the necessary replacement part. Today he replaced the broken part in far less time than was initially estimated. Through the entire process, John was professional, knowledgeable, and treated me like a friend. I can't imagine better service. More

oil change, inspection, tire rotation As soon as I pulled into the service area John Higgins came over and was very professional and friendly. He explained everything to me and he made me As soon as I pulled into the service area John Higgins came over and was very professional and friendly. He explained everything to me and he made me very comfortable. I would definitely work with him when I need service again, More

Great service and great kindness with taking care of me. I went to Mohawk Honda with plans to have brakes checked and get oil change. It ended up being ALOT more, sadly. My service consultant Nicole Kearbe I went to Mohawk Honda with plans to have brakes checked and get oil change. It ended up being ALOT more, sadly. My service consultant Nicole Kearbey was quick to take care of me and once they examined by car (a 2006 Honda)they found their was more to the repair. When she came to tell me about it she looked sad, as she put it "she hates having these conversations". She explained the problems with my vehicle and the cost for repairs. I was surprised as I thought the vehicle was ok. She explained that I could wait on some of the repairs and only do the critical, if that is what was best for me. I opted to do all the repairs to avoid any possible issues down the road (as it were). Nicole took care of me with a smile in her voice and a small on her face (once I got through the initial shock). I was impressed by how much she honestly cares about her clients and how important it is to her to take care of them properly. Thank you!! More

Went Above and Beyond... Could not be Happier! An enormous Thank You to Nicole Kearbey and the rest of the team at Mohawk Honda. From the moment I brought my 2016 Honda Civic LX in to be diagnosed An enormous Thank You to Nicole Kearbey and the rest of the team at Mohawk Honda. From the moment I brought my 2016 Honda Civic LX in to be diagnosed for a steering issue, I felt they had my back. Nicole immediately set me up with a loaner vehicle as she was concerned for me and my family's safety first. They then spent many hours working with Honda techs diagnosing the problem. Once the issue was determined, they worked diligently on my behalf to make sure that it would be 100% covered by Honda (as my vehicle was 4,000 miles over warranty at that point but I had been having this problem for some time). Yesterday I picked up my Civic after the work had been performed... and it seriously drives like a dream. Thank You Mohawk Honda... you have certainly earned a lifelong customer!!! More

100,000 mile check-up! Mr. Brian Peters was very professional and courteous throughout the appointment. He answered my questions completely about the routine maintenance th Mr. Brian Peters was very professional and courteous throughout the appointment. He answered my questions completely about the routine maintenance that brought me in and about the additional work that is needed, especially about the damage to the struts and ball joints. Very satisfactory service for me because it is important for me to know that my car is a safe vehicle. More