Mohawk Honda - Service Center

Went in annoyed /Came out Okay Took my 2015 Fit in with 27K miles on it. The 3yr/36K warranty had expired about a month ago and, sure enough, yesterday multiple idiot lights went o Took my 2015 Fit in with 27K miles on it. The 3yr/36K warranty had expired about a month ago and, sure enough, yesterday multiple idiot lights went on. First told that warranty expired and diagnostic would be c. $115. Not happy. Asked to waive via in house mgmnt or regional rep. Jennifer Estrada and Lindsey (mgr?) were pleasant and promised to advocate on my behalf; recognized my legit beef. Later informed me that diagnostic and coil replacement would be free due to existing alert on this problem in other Fits. Very reasonable outcome. I buy Hondas because they last and I trust them. With only 27 K I would insist on warranty coverage as an essential part of excellent customer service with just a tad more than 3 yrs. Suggest Honda nationwide up their warranty to match competitors. Jen, Lindsey, Casey and Jen DiCiero were all pleasant and respectful and competent. Thank you . More

Nicole is simply the BEST! I had my car serviced last week and there's nothing like being greeted with a big smile and a very friendly person first thing in the morning. Nicole' I had my car serviced last week and there's nothing like being greeted with a big smile and a very friendly person first thing in the morning. Nicole's kindness was very genuine. She was very patient and knowledgeable helping me to understand the different services. I was treated respectfully and not made to feel silly with my questions. She really made the entire service process easy and comfortable. Even more important, she helped start my day on a very positive note. Thank you for the great experience, Nicole! Because of you, I will definitely bring my car back to be serviced. Many thanks! More

Great respect for customer concern! Service representative - Vincent Huba - and Mohawk Honda showed great respect to my concern about the tail gate handle mechanism. It was replaced rece Service representative - Vincent Huba - and Mohawk Honda showed great respect to my concern about the tail gate handle mechanism. It was replaced recently but started to again show intermittent problems. I know that intermittent problems are very hard to troubleshoot, so I was very happy to get a quick response that Honda is working on re-engineering of the part and they would notify me when replacement is available. Kudos to Vincent, Mohawk Honda, and to Honda engineers for searching for better solution! More

Inexcusable slow service- do not respect customers time Mohawk Honda does not have service that provides customers with service done in a timely manner. Expect to stay 2 hrs for a regular oil change., this Mohawk Honda does not have service that provides customers with service done in a timely manner. Expect to stay 2 hrs for a regular oil change., this is what I encountered the last time I was there. Today I arrived at 1:30 and left at 4:30. My car was there for a regular oil change and to have 4 tires sealed , I say for 3 hrs in their waiting room. It would gave been longer if I had not gone and complained a few times about how long it was taking. They are close for me and I like going to aHonda Dealer for our Honda’s . But waiting hours for service that should not take that long is unacceptable. I doubt I will be back More

Wonderful Customer Service Never expected to buy a new car but they came ready to deal. Everyone was respectful happy friendly. Everything was deliver as promised and made it a Never expected to buy a new car but they came ready to deal. Everyone was respectful happy friendly. Everything was deliver as promised and made it a very easy experience More

Excellent experience! I brought my 2017 Honda Accord to Mohawk Honda for an oil change and tire rotation. My service adviser, Nicole K. couldn’t have been nicer or more hel I brought my 2017 Honda Accord to Mohawk Honda for an oil change and tire rotation. My service adviser, Nicole K. couldn’t have been nicer or more helpful. Every service experience I’ve had at MH has been excellent and this was as well. I will definitely ask for Nicole if I can. More

Service Experience It is a pleasure to walk into Mohawk Honda's service department. Everybody is very friendly and helpful. My very favorite is Vincent Huba. He is wo It is a pleasure to walk into Mohawk Honda's service department. Everybody is very friendly and helpful. My very favorite is Vincent Huba. He is wonderful to deal with. He makes his customers feel special, and that is not just me! I have observed him with other customers whom he has treated equally well. Because of this service department I didn't even go to another car dealer when I bought my second Honda from them in March of 2017.. Great dealership!!! More

Service Doug was very efficient in squeezing me on in a busy holiday time and got me the new battery I needed. My wait time was less than an hour. I was able Doug was very efficient in squeezing me on in a busy holiday time and got me the new battery I needed. My wait time was less than an hour. I was able to talk to Ashley about possibly purchasing an HRV in the spring. More

Customer service oriented Always courteous and highly knowledgeable. Wowed me immensely with courtesy trial of SiriusXM radio. Gladly give me rides to and from work. Nick's gre Always courteous and highly knowledgeable. Wowed me immensely with courtesy trial of SiriusXM radio. Gladly give me rides to and from work. Nick's great. More

great service John Higgins and Mike in the back are awesome! I would recommend service from these two anytime. They are all about the customer! Friendly, helpful an John Higgins and Mike in the back are awesome! I would recommend service from these two anytime. They are all about the customer! Friendly, helpful and very personable. More