Mohawk Honda - Service Center

Awesome!!!! I love coming to Mohawk Honda for service,sales and collision because of the customer service. Today I was greeted by Jennifer Estrada. She explain I love coming to Mohawk Honda for service,sales and collision because of the customer service. Today I was greeted by Jennifer Estrada. She explained what they were going to be doing, looked over the car and explained every step. She explained it would be 1.5 hours and showed me where I could wait. Knowing I was with my young son, she explained the kids room. Shen was easy to talk to and even make small talk with to avoid the silent moments. My son went out without me knowing to ask how much longer. She told him she would find out and made it a point to answer his questions. Awesome experience once again. Thank you. More

Fast and friendly . When we came to pick up our car we accidentally locked our keys in the car we drove to get there (which is not a Honda) they went out of their way t . When we came to pick up our car we accidentally locked our keys in the car we drove to get there (which is not a Honda) they went out of their way to help us get into our car and on our way with both the cars. Wish I remembered his name. Thank you! More

Routine oil change Appointment for a routine oil change service. My advisor, Doug Glass, was very knowledgeable, very helpful and very friendly. Made sure I underst Appointment for a routine oil change service. My advisor, Doug Glass, was very knowledgeable, very helpful and very friendly. Made sure I understood all aspects of my visit. He is a fine representative of Mohawk Honda. Every visit to this dealership is a pleasure. Jeff and Lindsey Haraden truly go out of their way to please you. Wouldn't do business anywhere else. More

Great Jenny was great, she’s A+ at her job. Complete professionalism and courtesy. Wouldnt want any other person to help me but her. She’s great! Ashley’s Jenny was great, she’s A+ at her job. Complete professionalism and courtesy. Wouldnt want any other person to help me but her. She’s great! Ashley’s attitude is great too, remembered my interest in the exchange program, great place! More

Went in annoyed /Came out Okay Took my 2015 Fit in with 27K miles on it. The 3yr/36K warranty had expired about a month ago and, sure enough, yesterday multiple idiot lights went o Took my 2015 Fit in with 27K miles on it. The 3yr/36K warranty had expired about a month ago and, sure enough, yesterday multiple idiot lights went on. First told that warranty expired and diagnostic would be c. $115. Not happy. Asked to waive via in house mgmnt or regional rep. Jennifer Estrada and Lindsey (mgr?) were pleasant and promised to advocate on my behalf; recognized my legit beef. Later informed me that diagnostic and coil replacement would be free due to existing alert on this problem in other Fits. Very reasonable outcome. I buy Hondas because they last and I trust them. With only 27 K I would insist on warranty coverage as an essential part of excellent customer service with just a tad more than 3 yrs. Suggest Honda nationwide up their warranty to match competitors. Jen, Lindsey, Casey and Jen DiCiero were all pleasant and respectful and competent. Thank you . More

Nicole is simply the BEST! I had my car serviced last week and there's nothing like being greeted with a big smile and a very friendly person first thing in the morning. Nicole' I had my car serviced last week and there's nothing like being greeted with a big smile and a very friendly person first thing in the morning. Nicole's kindness was very genuine. She was very patient and knowledgeable helping me to understand the different services. I was treated respectfully and not made to feel silly with my questions. She really made the entire service process easy and comfortable. Even more important, she helped start my day on a very positive note. Thank you for the great experience, Nicole! Because of you, I will definitely bring my car back to be serviced. Many thanks! More

Great respect for customer concern! Service representative - Vincent Huba - and Mohawk Honda showed great respect to my concern about the tail gate handle mechanism. It was replaced rece Service representative - Vincent Huba - and Mohawk Honda showed great respect to my concern about the tail gate handle mechanism. It was replaced recently but started to again show intermittent problems. I know that intermittent problems are very hard to troubleshoot, so I was very happy to get a quick response that Honda is working on re-engineering of the part and they would notify me when replacement is available. Kudos to Vincent, Mohawk Honda, and to Honda engineers for searching for better solution! More

Inexcusable slow service- do not respect customers time Mohawk Honda does not have service that provides customers with service done in a timely manner. Expect to stay 2 hrs for a regular oil change., this Mohawk Honda does not have service that provides customers with service done in a timely manner. Expect to stay 2 hrs for a regular oil change., this is what I encountered the last time I was there. Today I arrived at 1:30 and left at 4:30. My car was there for a regular oil change and to have 4 tires sealed , I say for 3 hrs in their waiting room. It would gave been longer if I had not gone and complained a few times about how long it was taking. They are close for me and I like going to aHonda Dealer for our Honda’s . But waiting hours for service that should not take that long is unacceptable. I doubt I will be back More

Wonderful Customer Service Never expected to buy a new car but they came ready to deal. Everyone was respectful happy friendly. Everything was deliver as promised and made it a Never expected to buy a new car but they came ready to deal. Everyone was respectful happy friendly. Everything was deliver as promised and made it a very easy experience More

Excellent experience! I brought my 2017 Honda Accord to Mohawk Honda for an oil change and tire rotation. My service adviser, Nicole K. couldn’t have been nicer or more hel I brought my 2017 Honda Accord to Mohawk Honda for an oil change and tire rotation. My service adviser, Nicole K. couldn’t have been nicer or more helpful. Every service experience I’ve had at MH has been excellent and this was as well. I will definitely ask for Nicole if I can. More