Mohawk Honda - Service Center

Amazing customer service!! While on a road trip between Boston and Buffalo we encountered a problem with our transmission that occurred at 7pm. We called the nearest Honda Deale While on a road trip between Boston and Buffalo we encountered a problem with our transmission that occurred at 7pm. We called the nearest Honda Dealer and Christina Rossi (our service advisor) bent over backward to help us. She allowed us to come in immediately and the mechanics diagnosed the issues within minutes. Everything was explained to us and a plan was put in place to get the needed part first thing in the morning. The team at Mohawk Honda helped to locate a hotel for us and called us with an update in the morning and to check on how we were doing. Truly top notch customer service!! More

Body repair a7 audi Mohawk Honda repaired our Audi A7 after it was rear ended. Gerry and the whole team took complete care of all the details and the insurance company pa Mohawk Honda repaired our Audi A7 after it was rear ended. Gerry and the whole team took complete care of all the details and the insurance company paperwork and the supplemental claim. They had a rental car ready and waiting when we arrived. Upon arrival to pick our car up it was ready and cleaned. When I looked it over the paint work and the fit and finish was perfect!! Mohawk Honda completely met all my expectations. Thanks so much again!!!! More

Mohawk Honda beats Apple! My hands free system in my CRV was working fine until I got a new phone. Then I could barely hear the person I called. I mentioned it to John Higgins My hands free system in my CRV was working fine until I got a new phone. Then I could barely hear the person I called. I mentioned it to John Higgins while I was getting my oil changed. This guy was so professional and courteous. He said he didn’t want me leaving with it like that so he went and got a tech person to help. Bri figures out it was my phone. So then I went to my phone company. They sent me to Apple. Apple (after 3 hours) said it was the car. I went back to Mohawk Honda and John was still there around 7pm. He tried himself and was scrambling to find someone that was good with this stuff. In enters Matt Alverson. In 10 seconds he had the phone working. It was TOTALLY a phone issue but I appreciate all that Mohawk Honda did for me. John Higgins, I will always look for you in the future. I am the first to complain but when I see good service I make sure I report it. Thank you sir for not giving up! More

Outstanding service from John Higgins I was on a quick vacation trip from Boston to upstate NY and my car died about 1 mile from your dealership. As I waited for over 3 hours for a tow tr I was on a quick vacation trip from Boston to upstate NY and my car died about 1 mile from your dealership. As I waited for over 3 hours for a tow truck, I received multiple calls from John Higgins telling me that he would wait for me even after the 8:00 Wednesday closing time. The tow truck finally arrived, we pulled into the dealership at 8:38, John was there waiting and took care of the processing in no time at all. He then proceeded to drive me to the Casino hotel about 2 miles away! John then updated me throughout the following day as my car was being worked on. It is so rare to encounter that kind of personal customer service today. He basically turned a tough, stressful situation into a positive. I can't thank him enough. Also the Sr. Technicial Derek Anderson made the repairs to my car and did a thorough test drive of 22 miles to make sure the car did not have any problems. Great work Derek, I've had no problems since the repair. Thanks again to both John and Derek. This is one of the most memorable customer service experiences I've ever had in any type of industry. Matt Sidor Medford, MA More

Nicole is Customer Service driven Nicole gave me personalized attention throughout the process of setting up a service appointment and getting my automobile repaired. I had a rough fe Nicole gave me personalized attention throughout the process of setting up a service appointment and getting my automobile repaired. I had a rough few days, and she patiently and professionally navigated through my car's need for service. It sounds simple enough - like she was just doing her job - but she could have treated me lesser, and didn't. She is definitely customer service driven. Thanks Nicole! More

Service team was excellent We met with JohnHiggins who was so awesome. He answered all our questions and assisted us with some additional service issues we were having. He went We met with JohnHiggins who was so awesome. He answered all our questions and assisted us with some additional service issues we were having. He went above and beyond to help us and contacted us as promised. This is our 6th Honda and we will definitely be coming back due to his excellent customer service! More

Purchase a new vehicle Over all great buying experience this time around. Went in for a quick oil change and came out with brand new small SUV. Thanks all Over all great buying experience this time around. Went in for a quick oil change and came out with brand new small SUV. Thanks all More

Just off warranity and AC fails Really felt the dealership should have stepped up and fixed the leaking expansion valve which caused the coolant to leak. Despite 40k miles the AC get Really felt the dealership should have stepped up and fixed the leaking expansion valve which caused the coolant to leak. Despite 40k miles the AC gets used as only 3-4 months a year. Honda’s never known for their heating/cooling ability and always thought the AC wasnt the best to begin with. They lose a customer as I don’t need to drive 30 minutes one way to buy a new car. More

In for a service, out with a new Pilot I went to Mohawk Honda for a service appointment, but they were able to get me into a new Honda Pilot with almost the same payment and I drove my new I went to Mohawk Honda for a service appointment, but they were able to get me into a new Honda Pilot with almost the same payment and I drove my new car home the same day! Jay was a terrific salesman, friendly and efficient. Joe made the financing quick and painless. Everyone, from the minute I drove in for service until the time I walked out the door, was helpful and welcoming. Thank you Mohawk Honda More